Contract Administrator Customer Service

Francesca M. Fisk

**** ** ****** ****** ** Reidsville, NC 27320 336-***-**** *******@*****.***

Work Experience

Contract Administrator

Honda Aircraft Company-Greensboro, NC October 2022 to Present

Working as a contract administrator I prepare termination forms for prior owner, and closing out prior owner accounts, as well as work with new owners, and preparing new owner paperwork, contracts, and forms. I collaborated daily with customers and maintain accounts to make sure customers are on time with payments and updating system with reporting their monthly usage. Work with multiple departments and making sure our processing system is up to date and reporting to our IS team if any errors occur. Meet with multiple divisions and other resource companies to ensure our pricing and contracting process is always up to date.

Customer Service Representative/Agent

Reidsville insurance center-Reidsville, NC April 2013 to October 2022

Responsibilities

Duties involve working with the public taking auto, homeowner, and commercial policy payments. Also taking policy change information for processing and filing policy information. Help customers obtain coverage for their home and auto for which best suits their needs. Help commercial customers obtain coverages which best suits their needs for their business. Process commercial renewal policies. Resolve any problems the insured may have with the company and or claims. Follow up on policy renewals to verify company has all forms needed to issue the policy. Accomplishments

Took online college courses and obtained my associates in science and business management for accounting while also taking course and obtain my insurance license in property and casualty and life insurance policies.

Tax Examiner II

Vermont Department of Taxes-Montpelier, VT September 2011 to February 2013

Review & verify information received from the IRS for accuracy through VIRCS system and Federal.

Databases. Process business tax applications for Sales & Use & Meals & Room Tax. maintain records from the Defender General's Office regarding taxpayer's outstanding tax debt, research using multiple data systems such as Documentary Query, Advantage Revenue, Enterprise Taxation

Management and the internet company tax liability, generate tax liability letters, maintain confidential records, communicate with business and individuals regarding tax liability. Computer Experience:

Microsoft Word 70+wpm, Microsoft Outlook, Microsoft Office Excel, NDI Data Computer, quickly & accurately enter numbers, eager to learn new computer applications.

Tax Examiner I

Vermont Department of Taxes-Montpelier, VT January 2011 to September 2011

Review & verify information received from the IRS for accuracy through VIRCS system and Federal.

Databases. Process business tax applications for Sales & Use & Meals & Room Tax. maintain records from the Defender General's Office regarding taxpayer's outstanding tax debt, research using multiple data systems such as Documentary Query, Advantage Revenue, Enterprise Taxation

Management and the internet company tax liability, generate tax liability letters, maintain confidential records, communicate with business and individuals regarding tax liability. Computer Experience:

Microsoft Word 70+wpm, Microsoft Outlook, Microsoft Office Excel, NDI Data Computer, quickly & accurately enter numbers, eager to learn new computer applications.

Customer Service Representative

Department of Labor-Montpelier, VT August 2010 to December 2010

Temporary position. Open mail, retrieve quarterly reports to send to cashier's office for processing.

Manually enter quarterly reports in CATS and VABS databases, send wage request forms, review, and verify accuracy of entries made by all staff responsible for data entry, professional phone communication required when discussing any discrepancies with employers, answered phone calls, established or re- opened existing unemployment benefits.

Data Entry Clerk B

Vermont Department of Taxes-Montpelier, VT February 2010 to April 2010

Temporary position. Using Vermont Tax Return instructions and procedures to provide guidance to inquiries and effectively communicate answers about tax information, accurately complete data entry of various tax forms (income, homestead declaration, renter rebate & state forms), courteously answer phone calls while reviewing and resolving tax returns.

Auditor Supervisor

Yankee Inventory/Tri-State Inventory-Jericho, VT April 2009 to January 2010

I also worked at this place of employment from February 2002 to August 2006. I took time off to have my children.

Supervise and train employees. Use an NDI Data Entry Computer for efficient and accurate inventory of individual store products, Compiled data and generated detailed reports for store managers and retailers for review. Effective communication skills were necessary when discussing data report results with company managers, store managers and retailers. Maintained duplicate records for comparison purposes in follow-up visits. Inventory of numerous stores required monthly as well as tri-state travel.

Head of Central Supply & Unit Secretary

Rowan Court Rehabilitation Center-Barre, VT March 2007 to December 2008

Maintain inventory of all non-prescriptive supplies, ordered supplies on a weekly basis based on visual inspection of supplies, communicate effectively with Registered Nurses and LPNs on items needed, accurately charge patient accounts, participate in meetings with Administrator, Director of Nursing &

Administrator, schedule patient's doctor's appointments, transport patients to and from appointments, prepare and send lab work to the hospital, consolidate, and organize reports for Unit Manager, answer phone calls, create new patient files, file charts seven medical records.

Education

Associate in accounting

2013 to 2015

Skills

•Customer Service

•Customer Care

•CSR

•Call Center

•Customer Support

•English

•Microsoft Word

•Typing

•Business Management

•Tax Experience

•General Ledger Accounting

•Databases

•Direct sales

•Front desk

•Phone etiquette

•Communication skills

Certifications and Licenses

Life and Property & Casualty Insurance License Producer License

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