Customer Service Talent Acquisition

Kendra Jones

Fouke, AR 903-***-**** ***********@*****.***

Job Title

Specialized in:

I have extensive experience in customer service and sales. I possess exceptional communication skills, leadership abilities, customer service expertise, and strong business acumen. I have actively participated in product management and inventory. Additionally, I have received multiple awards in service and retail. I have a broad range of experience with multiple points of service systems and proficiency with cash management software, knowledge of credit card processing systems. Point of Sales Excellent Customer Reviews Certified Wax Specialist Inventory Management 4DX training Talent Acquisition Marketing Management Experience

Instructor – Lone Star Beauty Institute Current

In-depth knowledge and proficiency in various cosmetology techniques including hair styling, cutting, coloring, skincare, makeup application, nail care, and other related services.

Lead a classroom environment, manage student behavior, resolve conflicts, and motivate learners to excel in their studies.

Educate on complex concepts clearly and understandably, catering to diverse learning styles. This includes lesson planning, instructional design, and assessment methods. Maintaining 100% proficiency in student state board pass rate.

Strong verbal and written communication skills. Provide detailed instructions, feedback, and interaction with students and industry professionals

Understanding of the business side of cosmetology, including salon management, customer service, marketing, and entrepreneurship.

Emphasis on maintaining a clean and safe working environment, adhering to industry standards and regulations regarding hygiene, sanitation, and safety protocols. Stylist/Assistant Manager – Stylerz ` 2022- 2024

Manage opening and closing procedures, including securing premises and key management.

Manage client appointments, maintain records of services provided, and ensure client satisfaction.

Consultation with clients to understand their preferences, hair type, and desired outcome leading to outstanding customer reviews on social media.

Fulfilling continuing education requirements through workshops, seminars, or certifications. Keeping up with the latest trends, techniques, and products is essential for hair stylists. Stylist/Key Holder – Xpress Cuts 2019-2022

Received product sales award for overall product sales.

Educated employees on Zenoti point of sales systems.

Delivered diverse hair treatments to improve health and appearance, including conditioning and coloring techniques. Applied expertise in color theory and cutting methods to personalize services. Proficient in hairstyling techniques for desired looks.

Education, Certifications & Affiliations

Licensed Cosmetologist – Mary Lynn Beauty School 09/1994