Project Management Customer Service

Chris Conjurski

Charleston, SC ***** 619-***-****

**********@*****.*** linkedin.com/in/chris-conjurski

PROFESSIONAL SUMMARY

Project Management Operations Management Customer Service Management

Senior professional with over 24 years of experience guiding and empowering diverse and cross functional teams to produce outcomes that align with the short and long-term goals of the organization. I drive success within an organization by emphasizing training and collaboration among strategic teams and using those teams as a key measure in orchestrating complex projects. Experience includes 19 years of Project Management experience, to include: Technology Assessments, Systems Design, Systems Analysis, Programmatic Support, Acquisition Planning, and Budget Planning. Knowledge of Federal Acquisition Regulation (FAR) and DoD procurement policies and procedures. Secret security clearance.

CORE PROFICIENCIES

Project Management Project Planning Budgeting & Cost Controls Data Analysis & Reporting

Project Compliance Safety & Compliance Policy & Procedure Development ACS/SAP/G2/MS/OnePager Software

PROFESSIONAL EXPERIENCE

Modus21, LLC

PROJECT MANAGER June 2023 – Present

Manage a $17M contract while controlling more than $2M worth of procurements to support the fielding and sustainment of programs of record all while following FAR and DoD procurement policies and procedures.

Facilitates cost, schedule, quality, and risk management to analyze and evaluate the effectiveness of C5ISR program operations. Advises on project processes and identifies new or improved business and management practices, which lead to recommendations for future project opportunities and facilitates the creation of a backlog for value-added activities to support the sponsor.

Collaborates with vendors to negotiate term agreements that supply hardware, software, and materials for the managed systems within the project.

Leads a high performing team while consistently adding value through innovation, increased efficiency and delivering project milestones on time and under budget.

Works closely with the government customers and contracting team, ensures the scope and direction of the project is on schedule, supervises project/task order procurement activities, facilities team meetings, and maintains communications with stakeholders to provide status of project deliverables.

MarineMax, Inc.

FIXED OPERATIONS MANAGER May 2022 to June 2023

Manages the operations of the service and parts department for motorboats and motor yachts. Responsible for the reputation, efficiency, and profitability of the service and parts departments. Focuses on increasing sales and customer satisfaction. Specifically:

Prepares an annual operating budget, goals and objectives for each of the fixed operations departments and monitors the department’s performance, with an increase in targeted revenue of 15% annually.

Works with fixed operations department managers to improve profitability and efficiency.

Creates and maintains a positive relationship with customers, ensuring that the fixed operations department’s staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business.

Works directly with customers and warranty clerks to administer warranty claims, as well as understanding and applying warranty guidelines.

Coaches a team of 15 employees toward a shared goal of growth and profit, increasing revenue by 100%

Understands and keeps abreast of the federal, state, and local regulations that affect operations, and complies with these regulations as well as hazardous waste disposal and OSHA regulations.

Create uniformity by providing the necessary training and guidance to fixed operation department personnel in order to ensure productivity and allow for consistent and excellent customer experience throughout.

Builds a winning team by recruiting, hiring, training, coaching, evaluating, motivating, and rewarding department team members.

Ensures the team strives toward maintaining the location property and it is suitably upkept.

Integrated Power Services

CUSTOMER SERVICE MANAGER Apr 2020 to May 2022

Managed the project lifecycle for electric motors and generators from quotation to product delivery generating more than $800k per month in motor/generator repair and sales. Developed, delivered, and tracked repair bids and quotes; planned, organized, and implemented repair work plans increasing profit margin 15% over previous five years. Specifically:

Managed and oversaw the product repair lifecycle. Led the Customer Relationship Management program, supporting outside sales for the organization and OEM partners, increasing customer base by 10% each year. Integrated inquiries, quotes, vendor management, vendor correspondence, tracing of shipments, orders, processing of customer credits and inventories into organizational software tools and products reducing repair times by 50%.

Trusted advisor led independent validation and verification of new software systems and tools utilized for quotation and bid processes; subject matter expert responsible for training and adoption of products at multiple IPS sites which allowed new software to be used by 100% of company sites. Liaised with development teams to troubleshoot defects and validate improvements through scheduled and unscheduled releases.

Reviewed technical requirements of incoming purchase orders and prepared quotations and bids and translated to work plans which include estimates of scope of work, labor hours, and material content increasing technician efficiency by 30%. Assessed profit risk of jobs, controlled material and labor costs and provided actionable insight to the General Manager reducing overages by over 27% a month.

Moody Marine Service

PRODUCTION MANAGER Dec 2019 to Apr 2020

Supervised, planned, organized, and implemented repair procedures utilizing project management methods. Developed and implemented new processes, organizational strategies and monitored alignment to annual budgets. Streamlined operations to increase production volume and improve repair schedules, and standards. Identified inefficiencies and waste to implement targeted improvement strategies resulting in record-breaking sales and production. Specifically:

Production Manager for the entire repair lifecycle. Performed analysis, interpretation, utilization and adoption of various methodologies and technical applications to drive employee and business performance increasing profit margins by 10% over previous months. Leveraged the Microsoft suite of tools to analyze cost and performance data to provide actionable analyses to key stakeholders increasing government contract work by over 60%.

Analyzed and prepared quotations within budgets and timeliness to complete production projects. Managed multiple data sources to develop organized, delivery-focused best practices to implement standardized reusable and repeatable processes focused on efficiency and exceptional performance outcomes.

Process improvement leader, measuring and monitoring production throughput, identifying areas of inefficiency and implementing targeted solutions to ensure staff and equipment aligned with designated repair and maintenance policies and cost management milestones.

U.S. Navy

ELECTRICAL DIVISION / OPERATIONS MANAGER May 2000 – May 2020

Coordinated and supervised day-to-day operations with a prominent focus on safety, and regulatory or policy compliance for two nuclear power plants. Coordinated 100% personnel compliance for over 90 team members comprised of supervisors, technicians, and equipment operators. Tracked and maintained records/data to assess challenges, analyze trends, and identify opportunities for efficiency and productivity optimization.

Managed daily operations among six departments (400 personnel), in the execution of planned and unplanned maintenance efforts, administrative documentation, and adherence to quality assurance requirements.

Designed and implemented a comprehensive training program focused on operational process improvement and change management practices while coaching, mentoring, and empowering employees to achieve performance targets and receive marks of Excellent during all nuclear regulatory exams.

EDUCATION

Bachelor of Arts in Business

College of Charleston

Organizational Management

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