Quality Control Customer Service
Resume:
Career Objective
To be an intricate part of a growing company by upholding their mission and motto to their customers and employees. I will also utilize my skills and experience in Management by implementing my creative ability to the best of my knowledge that will ultimately help excel that company to achieve their goals.
Experience
DIRECTOR OF OPERATIONS
MARKETING TO MILLIONS, Georgia / October 2023-Present
●Operational Strategy & Leadership: Develop and implement operational strategies that align with the company’s vision and goals, optimizing processes across departments to increase productivity and quality.
●Team Management & Development: Lead, mentor, and support cross-functional teams (content creators, project managers, editors, etc.), fostering a collaborative and high-performance culture. Oversee hiring, training, and performance reviews.
●Process Optimization: Identify areas for operational improvement and streamline processes to reduce bottlenecks, improve workflow, and ensure timely content delivery.
●Project & Resource Management: Oversee project timelines, budgets, and resources, ensuring each project is delivered on time, within scope, and aligned with quality standards. Optimize the use of technology and tools to enhance project tracking and collaboration.
●Client & Stakeholder Relations: Collaborate with the sales and account management teams to ensure client satisfaction, addressing any operational issues that may impact client deliverables.
●Financial Management: Manage the department’s budget, monitor expenses, and find cost-effective solutions without compromising quality. Track and report on key operational metrics, implementing cost-saving measures where applicable.
●Quality Control & Standards: Establish and maintain quality control processes, ensuring that all content meets company standards and exceeds client expectations.
●Growth & Innovation: Stay up-to-date with industry trends and emerging technologies to keep the company at the forefront of the content creation space. Propose and execute innovative solutions to improve operational efficiency and scalability.
●Risk Management: Identify potential risks in operations and develop contingency plans to mitigate them.
AUTOMOTIVE TECHNICIAN
MAZDA MARIETTA, Georgia / September 2023-October 2024
●Conducted routine inspections and maintenance of vehicles to ensure optimal performance and safety.
●Diagnosed and repaired mechanical and electrical issues in engines, transmissions, braking, and air conditioning systems.
●Utilized diagnostic tools and equipment to identify faults and accurately troubleshoot vehicle issues.
●Performed oil changes, tire rotations, brake adjustments, and engine tune-ups in a timely manner.
●Interpreted technical manuals and schematics to guide complex repair procedures.
●Maintained up-to-date knowledge of advancements in automotive technology and repair techniques.
●Ensured all repairs and services met industry standards and regulatory requirements.
●Provided excellent customer service, explaining repair needs and maintenance recommendations clearly to clients.
●Maintained detailed records of all services and repairs performed on vehicles.
●Proficient with diagnostic tools and software (e.g., OBD scanners)
●Expertise in engine diagnostics, brake systems, and electrical troubleshooting
●Strong mechanical and technical aptitude
●Excellent customer service and communication skills
●Ability to work efficiently under time constraints
DIESEL TECHNICIAN
QUIK SLIK, Georgia/ October 2021 - September 2024
●Perform diagnostics and repairs on diesel engines, transmissions, braking systems, hydraulics, electrical systems, and other mechanical components.
●Conduct regular maintenance tasks, including oil changes, filter replacements, and lubrication, to ensure vehicles and equipment are in optimal condition.
●Use diagnostic equipment to identify issues, determine repair methods, and confirm solutions after repairs are completed.
●Conduct inspections on heavy-duty vehicles and equipment to ensure compliance with safety standards and regulations.
●Maintain accurate records of all work completed, including parts used, labor hours, and any additional repairs needed.
●Work closely with other mechanics and team members to address and resolve mechanical issues efficiently.
●Stay up-to-date with advancements in diesel engine technology and best practices in diesel maintenance and repair.
●Ensure a safe and clean working environment, following all safety procedures and protocols.
General Manager
Advance Auto Parts, Georgia / April 2021-October 2021
●Maintained a average of .88% above of my store sales goals each period
●Manage and grow professional customer relationships/sales, including building and holding team accountable to executing customer action plans
●Selecting, hiring, development, performance mgmt., coaching, scheduling, and engagement of store for team members
●Ensure execution of all inventory and operational standards
●Assist District/Region in other functions upon request
●Understanding the store systems, automotive systems, parts knowledge and can identify, troubleshoot and project assist for DIY
●Is accountable for achieving financial metrics and maintaining service and appearance standards
●Required to work as scheduled based on the needs of the business
●Achieve overall store sales goals and service objectives
●Hold others accountable, inspect work quality and give feedback in a way that is inspiring
●Provide DIY service including battery installation, testing, wiper install, etc.
●Manage on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties)
●Provide professional level sales and management to support and function both sides of the business
●Responsible for developing and maintaining Professional Customer relationships and program growth
●Responsible to lead change management
cheif executive officer
Precious Beauty Collections, LLC, Georgia / January 2018 - Present
●Managed and hosted events/trainings in 10 large major cities
●Maintained monthly goals of at least 20k in sales
●Managed 10 employees, 20+ volunteers, and 10+ tenants
●Accounting and Finance Manager (proficient in ADP and QuickBooks)
●Oversea large projects such as store remodel, hosting large conferences in various major cities, etc.
●Direct human resources activities, including approval of human resource plans and activities, selection of staff, independent contractors, volunteers, and more
●Plan events including hotel and travel bookings, hosting, and training events.
●Maintain business proposals and business license renewals and tax documents etc.
●Market brand by building business networks or engaging online with other influencers.
●Establish processes and systems for growing sustainable organization.
●Develop and maintain a business plan focused on specific steps to succeed.
●Apply for loans or financing or sought venture capital to fund initial business costs.
●Recruit and retain top talent to achieve company mission.
●Engage team in discussions and planning sessions to take and evaluate opinions.
●Gave presentations at meetings and conventions to promote services and offerings.
●Direct, plan, or implement policies, objectives, or activities of organizations or businesses for continuing operations, to maximize returns on investments, or to increase productivity.
●Analyze operations to evaluate company performance and to determine areas of potential improvement.
●Negotiate and approve contracts with suppliers and distributors.
Director of Supportive Services
Community Service Programs, Tuscaloosa, AL / February 2014 – May 2021
●Managed and operated 10 counties throughout West Alabama
●Raised 50k in donations quarterly for Meals on Wheels Program
●Director of Supportive Services, Plans, oversees, and manages the operations of the Supportive Services Department, including, but not limited to, LIHEAP, Meals on Wheels, and other CSBG and Supportive Services programs funded by other sources or grants
●Responsible for oversight of all Supportive Services functions, personnel, and grants administration, in compliance with all federal state laws and grant and investor requirements
●Responsible for agency-wide reporting of related results
●Establish and assure integrity and effectiveness of processes, as well as compliance, related to delivery and administration of Supportive Services
●Possess a working knowledge of all CSP programs and services and serve as a resource for all departments and subsidiaries for knowledge of organizational policies and goals
●Design and implement training programs related to the reporting of program data
●Establish and maintain excellent peer relationships throughout the State and nation
●Select, supervise, and evaluate performance of department team members
●Develop, with the finance department, the budget for the department
●Represent the Agency to peer, community, and funding organizations.
References
References upon Request
CAMERON FRAZIER
rna
***********@*****.***
400 Belmont Place S. E.
Smyrna, GA 30080
Education
THE UNIVERSITY OF ALABAMA
Tuscaloosa, AL
Bachelor's Degree Human Development (May 2013)
Additional Skills
Management 7+ years
Sales 10+ years
Property Management 6+ years
Recruiting 6+ years
Word, Excel, Powerpoint10+ years
Training 8+ years
Individual/Group Counseling 7+ years
Crisis Management 4+ years
Filing 10+ years
Child & Family Counseling 7+ years
Employee Evaluation 7+ years
Leadership 10+ years
Budgeting 5+ years
Certifications
Housing Counselor
.
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