Customer Service Team Members
Resume:
Mehwish Khan
Porter,Texas
***********@*****.***
Professional Summary
Dedicated and customer-focused professional with extensive experience in retail, customer service, and hospitality. Proven ability to deliver exceptional guest experiences, manage client relationships, and maintain high operational standards in fast-paced environments. Skilled in communication, teamwork, and handling diverse customer needs with efficiency and professionalism.
Professional Experience
Server
Gideon Toal Management
Airport Lounge Houston,Texas
2016 – 2017
• Delivered outstanding service to premium travelers, ensuring a welcoming and luxurious experience in a high-pressure environment.
• Handled food and beverage orders with accuracy and efficiency while adhering to strict health and safety standards.
• Maintained cleanliness and organization of lounge areas to ensure a seamless and professional atmosphere.
• Collaborated with team members to resolve guest concerns promptly, resulting in high customer satisfaction.
Retail Associate
•Abercrombie & Fitch Houston,Texas
2010-2011
•Dillards
2011-2012
• Assisted customers with product selection and inquiries, ensuring an exceptional shopping experience.
• Processed transactions, returns, and exchanges while maintaining accuracy and adhering to company policies.
• Achieved monthly sales targets by upselling products and providing personalized recommendations.
• Organized inventory and ensured store displays were appealing and aligned with brand guidelines.
Esthetician
Shapes Brow Bar Houston,Texas
2012– 2015
• Managed customer inquiries via phone, email, and in-person interactions, resolving issues quickly and effectively.
• Built rapport with clients by understanding their needs and providing tailored solutions.
• Trained new team members on company policies, customer service techniques, and software systems.
• Recognized for exceeding performance metrics, including call resolution time and customer satisfaction scores.
Skills
• Provide expert eyebrow threading services for clients, achieving clean, precise arches and shaping based on individual facial structure and preferences.
• Advise clients on proper aftercare to maintain skin health and extend the results of threading services.
• Maintain high standards of hygiene and sanitation, including sterilizing all tools and following state board regulations for cleanliness.
• Build a loyal client base by offering excellent customer service and consistent, high-quality treatments.
• Perform additional facial treatments and waxing services as needed, with attention to client needs and comfort.
• Assist in retail product sales by recommending skincare products that complement threading and clients’ individual needs.
Education
Bachelors in Arts
Hazara University Pakistan KPK
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