Customer Service Representative

KASEY V. BENHAM

858-***-**** – *****.******@*****.***

Objective I am seeking a position that would allow me to further my career in customer service within healthcare.

Experience Intake Coordinator

Aston Carter / TEKsystems

Mission Healthcare

May 2023 – November 2024

Managed the intake process for both new and existing patients throughout the company. Utilized a patient focused method to ensure all patients receive timely initiation of care and exceptional level of care as a standard. Managed a multi-line phone system, utilized HomeCare HomeBase, Forcura, Docusign, Waystar and portals: Careport, NAVI, and ECIN. Communicated with referral sources, patients and/or families to facilitate smooth transitions from referral source to clinical staff assessment. Performed data entry, confirmation and verification of referral. Hired on to Mission Healthcare full time in March 2024.

Group Insurance Application Processor

Aston Carter/ TEKsyystems / Kaiser Permanente

May 2023 – July 2023

Temporary Position with Group Insurance Department. Received and processed group insurance requisitions from employers utilizing EPIC and Microsoft Outlook. Collaborated within a small group to process applications both efficiently and effectively. Utilized EPIC and Microsoft Office to communicate with applicants. Client Service Representative

Veterinary Centers of America Emergency and Referral Center ( VCA ERC) August 2022 – April 2023

Provided customer service to clients for their pets in an emergency and specialty center setting, triaging patients on a walk-in basis, and through the phone. Working with a team, delivered a positive experience in what can be a highly stressful and emotional experience for clients. Communicated with my team and others throughout a client/patient stay; checking in patients, presenting estimates provided by the doctor, taking payments, handling records from our hospital to clients and or other referring veterinary clinics or hospitals. Daily, I utilized a multi- line, 8x8 phone system, communicated with other hospitals through fax and email, scanned documents from patient visits into the client/patient record. 2 KASEY V. BENHAM

858-***-**** – *****.******@*****.***

Medical Records Processor

Kaiser Permanente

December 2021 – February 2022

Temporary Position with Medical Records Department. Received requests from Kaiser Permanente and outside hospitals through phone calls and/ or Kaiser’s intranet to generate medical record numbers (MRNs) for the medical staff from Primary care to the Emergency room. Verified callers to maintain HIPAA compliance, and documented calls and web requests. Benefitted by my ability to type 50 WPM and knowledge of medical terminology responded efficiently and effectively to upwards of 80-100 calls and web requests a day while using EPIC, Finesse, and Microsoft Office.

Client Service Representative

National Seating and Mobility

September 2019 – September 2021

Embodied the face of the company for the San Diego branch. Interacted with clients on a daily basis by phone, email and in person. Facilitated appointments with technicians and specialists and answered or escalated questions clients may have regarding their complex durable medical equipment. Advised clients of the steps involved to obtain their medical equipment, received copayments and spoke with member service representatives from client’s insurance(s) when needed. Contacted manufacturers on behalf of the clients or families and checked the status of their orders. Kept clients updated via phone and email. Utilized Microsoft Office (Word, Excel, and Outlook), Rehab Advisor, Medical Terminology. Patient Service Representative

Sharp Healthcare (Sharp Reese Steely)

September 2018 – September 2019

Temporary Position. Represented The Sharp Experience on a daily basis by providing stellar customer service both on the phone and in person to patients and their families. Scheduled patients’ appointments, answered general questions, and redirected patient and parent inquiries to the appropriate provider or staff member. Registered patients and verified insurance eligibility, and utilized Patient Secure when appropriate. Knowledgeable in Medical Technology.

3 KASEY V. BENHAM

858-***-**** – *****.******@*****.***

Technical Support

Sharp Healthcare (Support Resource Network)

November 2017 – September 2018

Provided exceptional customer service and technical support to FollowMyHealth patients. Collaborated with the team on special projects. Handled customer inquiries, complaints, billing questions, resolving problems. Handled difficult clients and resolved issues on my own using my organization skills along with my strong troubleshooting and problem solving skills. Provided effective interpersonal, written and communication. Effectively used the following computer applications and technology: Microsoft Outlook, Word, Excel, PowerPoint, OneNote, SharePoint, Finesse phone system, Remedy. Triaged problems under direction. Barista

Starbucks (licensed and company owned)

May 2015 – October 2019

Provided excellent customer service and worked with integrity, honesty, and proficient knowledge that promoted the culture, values and missions of Starbucks. Connected with each customer by discovering and responding accordingly to their needs. Maintained professional well-groomed appearance. Followed company guidelines, policies, and procedures, including handling cash and safety to ensure the safety of all partners and customers alike on shift. Maintained regular and punctual attendance, preformed many tasks within the store during each shift. Contributed to the positive team environment.

Swim Lesson Instructor

YMCA of San Diego County –Rancho Family

August 2012 – November 2017

Maintained water safety to patrons of all ages and abilities in and around the water. Supervised Aquatic Staff in the absence of Aquatics Director or Coordinator, to ensure all facility policies are being enforced and observed. Created and implement lesson plans tailored to ability, and/or age. Prevented incidents and enforced all safety guidelines as outlined by the YMCA of San Diego County. Provided swimming lessons according to class swim level as assigned within the YMCA guidelines, including ages 6 months to adult. Specialized in teaching children in special populations.

Education Bachelors of Arts: Liberal Studies

California State University Northridge

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