Program Manager Project

DEANNE ROTH

Experienced PMO Head, Program Manager and Project Manager

***********@*****.*** * 952-***-**** * Dundas, MN

Summary

25+ years of exceptional project and program management experience using strategic alignment and program monitoring throughout the planning lifecycle to link key operational systems and processes to the organization's mission and mission objectives. By providing top-level direction and guidance, senior leadership goals are communicated to the organization along with strategic direction. I bring professionalism, high energy, and an “every problem has a solution” attitude.

Experience

National Grid Renewables Mar 2023 – Feb 2024

PMO Program Manager – Head of PMO Department Bloomington, MN

Established and staffed PMO department, created center of excellence that aligns with the Project Management Institute (PMI) guidelines, quality standards and company strategy

Responsible for the strategic planning and project governance for the organization and defining the project management methodologies that are used to manage those projects.

Standardized the best practices and oversaw related business administration, risk management and change management.

Hired, managed and allocated resources across projects according to priorities, schedules and budgets.

Oversaw project managers ensuring delivery of projects were on time and within budget as well as meeting quality standards

Established reports to executive team on progress and performance of PMO

Worked with executive team to assess and decide on which proposals/projects have the highest potential value, impact and strategic alignment

Personally managed portfolio of 16 Tier 1 IT and Business projects: $5M buildout of remote operations center, new accounting and real estate management software installations, proof of concepts for new CRM, improvements to onboarding and HR processes, created tech stack for the IT department, established new SCRUM protocols and led Asset Management in creating and maintaining tech stack of all company assets

GRIN Jan 2022 – Dec 2022

Revenue Operations Program Manager Sacramento, CA

Implemented new Net Revenue Retention program including department restructuring, Salesforce updates, compensation, reporting, metrics

Implemented new Salesforce billing interfaces with multiple vendors

Established Asset Management procedures and Tech Stack

Successfully led an urgent confidential compliance program that impacted the landscape of the GRIN product

Saks 5th Avenue Oct 2021 – Dec 2021

Program Manager (3 month contract) New York, NY

Managed and improved program intake process

Managed program requests and completed program discovery, pm assignment, resourcing, costs and timing

Logistics Health Feb 2021 – Jun 2021

Program Manager (60 day contract extended for 6 months) La Crosse, WI

Managed rework needed to correct the poor implementation of a new time management software, CostPoint and a new KPI reporting tool, Tableau

Provided strategy, process Improvement and project management support to identify all processes, reports, training and communications needed to successfully reroll out the two systems within a very short timeline

Provided mentoring to a new PM hire that will manage the systems

Red Wing Shoe Company Jan 2019 – Nov 2020

Program Manager Red Wing, MN

Managed portfolio of Top 3 Strategic Initiatives

Managed the implementation of a new Order Management System

Managed strategy, development and implementation of new Ecommerce Omni Channel (B2B, B2C, B2B2C), Marketing Programs and launched 3 new branded websites with a new digital voucher solution

Managed Long Range Planning for Strategic Initiatives and Asset Management for the company

Developed, directed, and prioritized PMO projects and programs to achieve business financial goals

Senior Governance Team Member reporting program updates to President and Senior Leadership

Mapped current workflow processes and implemented new business and customer focused processes using: Business Model Canvasing, Customer Experience Mapping and Right Work Right Desk methodologies

Provided research and reports identifying new IT and company developed software capabilities, business improvements to Business Unit Presidents

Travelers Insurance Nov 2012 – Dec 2018

Project Director: Strategy, Planning & Execution St. Paul, MN

Developed, directed, and prioritized PMO projects and programs to achieve business financial goals

End to End Project, Program and Portfolio Management

Governance Lead. Presented Business Cases, CBAs, Risk Analysis, Program Status Reports and recommendations for new capabilities and process/policy improvements

Managed the Security / Compliance vendors and Asset Management to ensure company and customer data was securely protected against fraud and theft

Shared resource for 5 business unit presidents. Ability to support more than one business unit, providing cross departmental expertise

Agile Coach/Scrum Master leading Tier 1 projects. Defined Backlog, led user story mapping, measured metrics including burndown and velocity, and sprint management.

Developed, managed, and achieved objectives of multi-million-dollar annual budgets for IT and Business within the PMO

Maintained high standards in hiring staff for the PMO and following through with employee-development objectives, conducted weekly staff meetings, provided coaching in communication, and handled problem solving, quality assurance, team building, and project management

Identified project management methodology, after analysis of the project/program for the PMO

Managed implementation of variable rating model software, including overseeing filings with the Department of Insurance for all 50 states, meeting goal of the budget and return on investment

SuperValu Aug 2009 - Nov 2012

Senior Project Manager Eden Prairie, MN

Led the PMO department in developing and maintaining strong partnerships with internal customers and/or key project stakeholders (IT, Marketing, Merchandising, Retail Operations, Banners, Finance)

Led the transition to a companywide Workforce Empowerment environment. Remodel of corporate headquarters, trained all users on remote workforce environment, implemented staggered department rollouts

Collaborated with multiple business leaders and business partners to identify and aligned project deliverables with business goals and expectations

Continually monitored project status, proactively managed changes in project scope, identified potentials risks, developed contingency plans and communicated project risks to management as needed

Resolved issues at appropriate levels within the organization. Escalated issues to senior management when resolutions cannot be achieved within established structure

Managed and successfully executed tier 1 projects and Price Cut programs for 11 supermarket chains, including $17M Holiday marketing campaign working with the internal and external Marketing partners

Received 3 Standing Ovation awards for excellent individual contributions and 7 Best Project Team awards

Marcus & Millichap Jul 2006 - Aug 2009

Project Manager / Operations Manager Bloomington, MN

Midwest Industrial Coatings Jan 2003 - Jul 2006

Office Manager / Project Manager Shakopee, MN

Fiduciary Management Group Mar 2000 - Jan 2003

Office Manager Edina, MN

Functional Experience

Project & Program Management / Governance / Change Management / Asset Management / Risk Analysis / Business Analysist / Process Design & Improvements / Software & Process implementations / Business Canvas and Roadmaps / Business Solutions / Multi Year Planning / Budgets /Cost Benefits Analysis / Financial Analysis & Reports / Data Warehousing / Administration / Trainer / SCRUM Master / Previously held a PMP, Scrum Master and Agile Coach Certification

Industries

Renewable Energy / Marketing / Insurance / Financial Services / B2B, B2C, B2B2C / Commercial Real Estate / Manufacturing /

Ecommerce / Technology

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