Customer Service Rep
Resume:
Derma LeGendre
Brooklyn NY,
*************@*****.***
ATTRIBUTES
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Ability to work in a team environment
Ability to multitask
Ability to assess customer needs and conduct effective interviews
WORK EXPERIENCE
Randstad/Coca-Cola (Temp) Atlanta, GA 01/2021 – 07/2021
Customer Engagement Assoc
Act as a company ambassador through accurately diagnosing service issues to deliver high quality service via multiple customer contact channels.
Utilize effective communication skills to ensure customer expectations are successfully achieved with all internal/external stakeholders.
Actively listen to customer inquiries and apply job knowledge to accurately complete the necessary request to ensure customer satisfaction.
Research account call history and use applicable resources/tools to problem-solve and make appropriate decisions to meet customer’s needs and resolve issues.
Escalate customer issues within established guidelines to ensure timely resolution.
GA Eye Partners Atlanta, GA 08/2018 – 08/2020
Patient Advocate/Customer Service Rep
Answered telephone promptly and in a polite and professional manner.
Obtained and entered accurate demographic information into Compulink (address, telephone number, email address, name of insurance company or self-pay status).
Scheduled appointment correctly - reviewed appointment date, time, location, and provider name with caller.
Answered questions and offered other information, as requested, to provide patient-focused service and a positive impression of the organization.
Direct calls to other departments as needed.
Camba Inc (Flagstone Family Shelter) Brooklyn, NY 02/2018 – 07/2018
Recreation Aide
Implemented activities programs for Residents; focus on individual interests.
Kept daily attendance and document residents’ participation in activities.
Assisted residents to program location and return residents to appropriate units.
Conducted weekly unit inspections and provided notes of inspections to Case Managers.
Helped low-income families with finding permanent housing.
Narco Freedom Inc (Now Samaritan Village) Bronx, NY 04/2009 – 11/2017
Supportive Staff/Front Desk
Answered and routed telephone calls efficiently and professionally while providing information as needed to clients.
Responsible for registering clients and directing them to assigned counselors.
Ensured clients adhere with the policy and procedures of the organization.
Verified eligibility for rent and housing assistance.
Verified and updated insurance information and performed other duties as assigned or requested.
Nuwave Kultural Kurations Brooklyn, NY 02/2008 – Present
Cut, trim, and style hair based on customers' instructions
Communicate effectively with customers and peers, building outstanding and lasting working relations to ensure smooth operations.
Maintain a sanitary and inviting establishment to entice new business opportunities and maintain current customer base.
Handle numerous administrative functions to support company efforts, including answering phones, completing data entry and scheduling appointments.
EDUCATION
Mid-Manhattan Adult Learning Center New York, NY 1999
Emergency Medical Tech (EMT) Certificate
Thomas Jefferson HS Brooklyn, NY 2004
High School Diploma
Adult and Pediatric First Aid/CPR/AED Certified
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