Customer Service Specialist
Resume:
Kelly Epifanio
*.********.**@*****.***
Skills
Create 5 Star customer experience by being warm, courteous and genuine. Excellent cash handling and accounting abilities. Computer proficient. Able to multitask. Build rapport with clients quickly by listening and remembering their needs. Excellent food server and bartender.
Experience
30 years in the hospitality industry and 11 years in banking. Excellent working knowledge of operations, customer service, cash handling, a strong attention to detail and the ability to multi task. I thrive at successfully managing and prioritizing in an environment that requires decisive actions. Employment History
2017 –Present Mobile Customer Service Specialist
For the past seven years I have been traveling to remote locations of the country to assist various businesses improve and grow their businesses. I was responsible for increasing efficiency and overall customer service satisfaction scores. Companies that I have assisted include Six Flags, Nelson and Nelson Tax Services, Sinclair Oil, and ELS Property Mangement
2012 - 2017
USAmeriBank
Retail Service Specialist II & Universal Banker
Onboard and grow new households
Adhere to all operational and Federal banking regulations Provide excellent customer service on Platform and Teller sides Balance and order cash for teller drawers, vault drawers, and ATM Make referrals to other lines of business
Supported 13 locations when they were understaffed 1 2009 to 2013 Bartender-Bascom's Chop House while working simultaneously at Regions and USAmeribank 2006-2012
Regions Bank
Branch Operations and Financial Services Specialist Screen new account applicants
Open and maintain Depository and Credit accounts
Manage the teller line
Responsible for all cash balancing
Raised customer service scores
Control numerous operational aspects, such as referrals, loss prevention, monthly audits and branch federal compliance.
2002-2008
Salt Rock Grill
Server, Bartender
Rewarded with consistent sales awards
Achieved repeated Customer Service accolades and constant repeat customer recommendations 1999-2002
Ruby Tuesday
Assistant Manager
Managed all aspects of daily operations
Increased sales and profitability
Increased guest satisfaction and customer service Implemented training programs for new employees
1996-1999 Lone Star Steakhouse
General Manager
Managed all aspects of daily operations
Increased sales and profitability
Responsible for hiring and training employees
Handled all customer relations focusing on attentive service and product quality. Organized Community Affairs sponsored by Lone Star
Education
University of South Florida
Business
Seminole High School Seminole, FL
Graduated with honors and scholarship
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