Food Service Quality Control

DARLA ROSENBERGER

***********@*****.*** 217-***-**** Armstrong, IL 61812

Knowledgeable Food Service Supervisor keeps teams working smoothly and efficiently. Proficient in team leadership, schedule management and inventory coordination. Proven history of innovative management and detail-oriented work.

• Staff Leadership

• Compliance Requirements

• Quality Control

• Food Safety Management

• Staff Supervision

• Inventory Management

• Safety and Sanitation Standards

• Critical Thinking

• Operations Management

• Active Listening

• Dietary Restrictions

Apr 2017 - Current

Corrections Food Service

Supervisor II

Illinois Department Of

Corrections - Danville, IL

Monitors individuals in custody in preparation and serving of food for individuals in custody and in

maintaining equipment

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Monitors individuals in custody in clean-up and

sanitation procedures for kitchen equipment and

facilities.

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Inspects food before, during, and after cooking to ensure proper preparation in compliance with recipes and menus.

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Maintains inventory and records of food items used and their expiration dates.

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Monitors daily activities of individuals in custody, allowing food supplies, tools, and cleaning supplies to be properly issued and accounted for.

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Performs other duties as required or assigned which are reasonably within scope of duties enumerated

above.

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Sep 2016 - Apr 2017

Bakery/Deli Manager

Arranged bakery displays to showcase baked goods,

cakes, and pies to drive product sales.

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PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Hoopeston IGA Kirby Foods -

Hoopeston, IL

Enforced compliance with food safety standards with proper food storage, sanitation and labeling.

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• Maintained and controlled inventory of baked goods. Maintained cleanliness and hygiene in bakery

premises.

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Set and updated weekly work schedules to meet

coverage demands by considering factors like

expected customer levels, planned promotions and

individual employee strengths.

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Trained team members in successful strategies to meet operational and sales targets.

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Examined incoming inventory, merchandised shelves

and prevented shrinkage.

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Implemented daily operating procedures to keep

store clean, adequately stocked, and well-organized.

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Ordered all inventory for both departments and made sure stock was rotated and used in a timely manner.

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Jan 2013 - Jul 2016

Bar/Restaurant

Manager/Business

Owner/Operator

The Oasis Penfield - Penfield, IL

• Managed payroll, daily deposits, and cost controls. Recruited, hired, and trained talented staff to fill vacancies.

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Set employee schedules, delegated work, and

monitored food quality and service performance.

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Inventoried and Purchased food and liquor and

cultivated strong vendor relationships.

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Developed unique events and special promotions to

drive sales.

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Managed staff schedules and maintained adequate

coverage for all shifts.

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Supervised daily activities of restaurant and 20

employees.

•

Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of

surfaces and equipment.

•

Oversaw food preparation and monitored safety

protocols.

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Kept facility compliant with health codes, sanitation requirements and license regulations.

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Handled escalated customer concerns with speed

and knowledgeable support to achieve optimal

satisfaction and maintain long-term loyalty.

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Jul 2012 - Jan 2013

Waitress Supervisor

Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.

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Family Table Restaurant -

Rantoul, IL

Trained new hires in food handling and safety

protocols to boost knowledge and performance.

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Supervised 15-20 server staff and simultaneously served personal section of tables.

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Addressed customer complaints with professional

demeanor and used communication and problem-

solving skills to resolve issues.

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Scheduled and rotated staff for adequate coverage

and fair distribution of workload.

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Jul 2012 - Dec 2012

Customer Service

Representative

Haltiwanger Business Services -

Potomac, IL

Handled customer inquiries and suggestions

courteously and professionally.

•

Actively listened to customers, handled concerns

quickly and escalated major issues to supervisor.

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Answered constant flow of customer calls with minimal wait times.

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Answered customer telephone calls promptly to avoid on-hold wait times.

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Updated account information to maintain customer

records.

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Investigated and resolved customer inquiries and

complaints quickly.

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May 2002 - Jul 2012

Customer Service

Representative

AT&T Mobility - Rantoul, IL

Handled customer inquiries and suggestions

courteously and professionally.

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Actively listened to customers, handled concerns

quickly and escalated major issues to supervisor.

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Answered constant flow of customer calls with minimal wait times.

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Answered customer telephone calls promptly to avoid on-hold wait times.

•

Updated account information to maintain customer

records.

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Investigated and resolved customer inquiries and

complaints quickly.

•

Offered advice and assistance to customers, paying attention to special needs or wants.

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Met customer call guidelines for service levels, handle time and productivity.

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Educated customers about billing, payment

processing and support policies and procedures.

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Responded proactively and positively to rapid

change.

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GED

Rantoul Township High School Rantoul

No Degree: Accounting And Business Management

University of Phoenix Tempe, AZ

No Degree: Accounting And Business Management

Danville Area Community College Danville, IL

Food Service Management Certification

EDUCATION

CERTIFICATIONS

Contact this candidate