Human Resources Manager
Resume:
Leah Hayek
Human Resources Manager
Doha, Qatar
+974-****-**** · ***.*****@*******.***
Nationality
Lebanese
Skills
Employee Relations
Recruitment & Talent
Acquisition
Performance Management
HR Operations & Procedures
GCC Employment Laws
Relationship Building
Payroll Management
Languages
Arabic
English
French
Profile
Dynamic and results-oriented Hospitality and HR Professional with extensive experience in hotel and F&B operations. Proven expertise in pre-opening and opening hotel projects, GCC employment laws, and executive-level support. Adept at managing complex HR functions, driving employee engagement, and fostering a positive corporate culture. Experienced marketer with a keen eye for developing and executing successful strategies.
Employment History
HR Team Leader in Charge, Power International Holding – Assets Group, Doha
November 2021 — Present
Al Rayyan Hotel Doha – A Curio Collection by Hilton - 5* Hotel (201 rooms and 4 F&B Outlets)
Jan 2024 – Present
• Advised and supported managers on policies and procedures, enhancing compliance and efficiency.
• Managed employee relations, welfare, and engagement for over 140 team members, achieving a 95% completion rate in Hilton training.
• Oversaw team members’ accommodation and recreational areas, ensuring optimal living conditions for 90 team members.
• Organized quarterly CSR activities, promoting a positive brand image and culture of purpose and accountability.
• Directed corporate communication efforts, including LinkedIn, to enhance brand visibility.
HR Operations Team Leader in Charge, DoubleTree by Hilton Downtown Doha – 5* Hotel (257 Rooms and 2 F&B Outlets), Doha July 2022 — December 2023
• Led pre-opening HR activities, including talent acquisition, accommodation arrangements, and onboarding processes.
• Managed employee relations and compliance with local labour laws for over 100 team members.
• Activated Hilton and company culture, ensuring 95% training completion and accuracy of records.
Attributes
- Hard Worker
- Compassionate &
Empathetic
- Multi-tasker
- Highly Organized
- Performs Well Under
Pressure
- Team Player
- Creative
- Excellent Communication
Skills
• Coordinated with government authorities for hotel licenses and F&B outlet classifications.
Provided HR advisory to the General Manager and Executive Committee, ensuring alignment with HR processes.
Executive P.A to Chief Business Development Officer / HR Coordinator, Assets Hospitality, Doha
November 2021 — July 2022
• Prepared high-level correspondence and presentations and managed complex travel arrangements.
• Facilitated VIP guest services, including travel, visa arrangements, and itineraries.
• Coordinated recruitment and onboarding for newly opened F&B outlets, hiring 85 team members in compliance with company policies. Marketing consultant, Freelance, Beirut
April 2010 — October 2021
• Conducted market research and analysed sales metrics to identify industry trends.
• Developed and implemented marketing strategies, enhancing brand presence and customer engagement.
• Served as a content copywriter and coordinator for corporate website development and e-marketing platforms.
Restaurant Night Manager, Le Castel, Café
June 2009 — February 2010
• Managed GM’s office communications and marketing matters.
• Acted as the primary contact for internal and external parties, booking and arranging seminars.
Personal Assistant to the General Manager, Informarket S.A.R.L, Beirut October 2004 — May 2009
• Provided strategic and operational support, overseeing budget management and driving cost optimisation.
• Hired, trained, and motivated professional staff, setting performance measurement tools and ensuring excellence standards.
• Managed procurement activities, supplier relationships, and customer service.
Personal Assistant to the General Manager, Decades S.A.R.L, Beirut June 2002 — October 2004
• Provided administrative support, handled correspondence, and prepared meeting agendas and minutes.
• Coordinated and scheduled meetings, planned company events, and arranged travel accommodations for the GM.
Education
B.A in Advertising & Marketing, Notre Dame University, Beirut 2004 — 2009
Mind Mapping/Brainstorming & Ideation Certificate, Advertising American Association, USA
2008
Diploma in Marketing Communications International, Notre Dame University, Beirut
2009
Technical Skills
• ACE
• SAP: SuccessFactors and ONEHR
• Birchstreet
• Microsoft 365 Ecosystem
• Hilton Lobby Work Environment
• Press Release & Communique
Certificates Of Completion
Power International Holding
• Quality Management Foundations
• Leadership Foundations
• Holding Yourself Accountable
• Essentials of Team Collaboration
• SAP SuccessFactors Basics
• Performance Management
• Career Development at PIH
Hilton University
• Cyber Security Franchise
• Lead with Hospitality Instructor Led Presentation
• Virtual Introducing CARE Workshop
• Preventing Human Trafficking: Recognizing the Signs
• Welcome to Your Hotel – DoubleTree
• Creating an Intentionally Inclusive Guest Experience
• Passport to Success: Skills for Promotion & Growth, Responsibility
& Ownership, ProblemSolving & Critical Thinking, Communication & Interpersonal Skills, Hospitality Mindset, Business Professionalism & Etiquette, Excellence in Customer Service, Being Your Best References
References available upon request
Contact this candidate