Human Resources Resource

Jennie Booker

Email: **********@*****.*** **** Olive Bark Cove Cell: 901-***-****

US Citizen Memphis, TN 38134

Objective: To secure an office position providing a challenging opportunity to

apply learned skills and gain experience with your organization.

Experience:

Department of the Army

Human Resource Asst. - 40 hrs. July, 2016 – Dec 31, 2021

Memphis, TN

Serves as a Human Resources Assistant in a Military Entrance Processing Station (MEPS), Incumbent of this position provides administrative support to the Reception- Administration Control Desk (RACD), Record Maintenance and Accountability, and Enlistment processing to include fingerprinting of applicants. Greet and accounts for visitors/applicants in and out of the MEPS; muster applicants for processing and enlistment ceremonies, verify information in databases is accurate and up to date, etc.

Department of the Army

Human Resource Asst. - 40 hrs. July, 2015 – July 2016

Jackson, MS

Serves as a Human Resources Assistant in a Military Entrance Processing Station (MEPS), Incumbent of this position provides administrative support to the Reception- Administration Control Desk (RACD), Record Maintenance and Accountability, and Enlistment processing to include fingerprinting of applicants. Greet and accounts for visitors/applicants in and out of the MEPS; muster applicants for processing and enlistment ceremonies, verify information in databases is accurate and up to date, etc. Transferred to Memphis MEPS

Department of Veterans Affairs November, 2014- July, 2015

Jackson, MS

Human Resources Asst. - Telephone Operator/Customer Service 40 hrs.

Assists vendors with medical claim status by researching, reviewing and providing current payment information to the vendor in a professional and caring manner.

Handles an unlimited and heavy call volume on a daily basis by researching HCFA/1500 and UB04’s that includes mill bill, unauthorized, and authorized medical claims in support of all veterans. Utilizes FBCS, CPRS, Vista web, 24 months tracker, outlook, excel and vista programs, including training to better serve our veterans and vendors. This includes knowledge of electronic claims and batch management. All vendor’s calls consists of providing accurate medical information and quickly retrieving payment history by requesting the veterans name, social security number, date of service, amount of claim, date of birth, and tax ID number, etc. Reopen claims to be open with correct authorization information

After thorough research, the findings are immediately released to the vendor for completion and finalization of each medical claim payment status. Type 50-55 wpm.

Displays professionalism and high level of respect to all veterans who serves our country.

USDA FSIS, OFO November, 2012 – November 1/2014

Resource Management Assistant-40 hrs. Ridgeland, MS

Collaborated with various USDA officials in the Jackson, MS District Office and other sites.

Managed and act as liaison on all leave requests (involving LWOP and advanced leave) for 1200 plus field and staff employees; handled over 40 leave requests on a weekly basis. Managed, processed, and coordinated all annual and sick leave requests throughout the approval process on behalf of the District Office, also collaborated with the Deputy District Managers, supervisors, and employees daily.

Act as Point-of-Contact (POC) for HRFO and FPC for all leave audits conducted in MS, TN, AL and KY.

Received and compiled various medical documents and supervisory recommendation along with most recent audit, as required, for all leave requests; and submit documents to the Deputy District Manager for analysis. Also, resolve leave related problems as required.

Created database and input data using Microsoft Excel spreadsheet.

In support of Supervisory Resource Management Analyst for the past three (3) years, maintain tracking and logging systems and case files related to resource management inspection and enforcement activity. For example: I have often been called upon by SRMA to assist in performing tasks needed. A few of these tasks include, (1) extracting data from promotion eligibility files to determine food inspection competency. (2) Printing over 25 employee T&A’s for court hearing purposes. Also, maintain a record list of outreach program activity for availability upon request. Prepare documents and reports for the Supervisory Resource Management Analyst, District Case Specialist, Supervisory Enforcement Investigation Officer and others pertaining to resource management. For example: Obtain data and prepare summaries and presentations in connection with analytical studies.

Managed all mail distribution among Front line Supervisors (FLS), hundreds of designated meat and poultry plants, Financial Processing Center (FPC), National Finance Center (NFC), and Human Resources Field Operations (HRFO) on a daily basis, along with various documents issued to off-site employees’ in MS, TN, AL and KY.

Answer multi-line telephones and interact with visitors on behalf of management and staff.

Created and draft all recall letters and other type of documents for DDM, SEIAO and DCS.

Managed all Alleged Safety or Health Hazard reports, process Promotion Certifications, process Claims for Reimbursement, SF 1164’s; prepared and scanned Work Place Violence FSIS 4735-4’s in MS, TN, AL and KY for the Jackson District office. Served as an Official Notary Public.

Secretary (OA) – PHHRS – A-0318-02-40 hrs. Dec. 2009 – Nov. 2012

Ridgeland, MS

Provided Secretarial assistance support to managerial staff to include duties as to receive and read incoming correspondence, sort and distribute reports and instruction, etc. sort and distribute as directed. Answered/ received calls by forwarding calls to appropriate personnel. Handled routine matters such as knowledge of programs, draft replies to general inquiries concerning various requests dealing with legal matters from outside source, track and manage various leave requests of pending files and correspondence and followed-up if response not received. Provided assistance to leave requests recipients and followed-up on pending request.

Maintained and performed duties for Claims Reimbursement, Safety Hazard, Promotion

Certifications, creates FedEx shipping slips, scan and fax documents.

Acquired over 10 years of demonstrated skills in oral and written communications in both government and private sectors and effectively work with others in a team environment and attain the ability to determine priorities and successfully balance conflicting demands.

Maintained and performed duties on Recall investigations, Conflict of Interest Reports, Work Place Violence (WPV) issues; input data in database. Also, maintained an Outreach file; provided assistance for management through Setup Instant Meetings Audio Conference as required monthly. Placed calls for the supervisors and monitor telephone calls for the purpose of preparing summaries of conversations and follow up on commitments made.

Prepared and /or edit a variety of material including memoranda, reports, special projects and recurring reports. Maintained pending files on correspondence for procedural and grammatical accuracy, and conformance with policy.

As required, remind supervisor of scheduled appointments and assist in resolving conflicts which may subsequently arise in the supervisor’s schedule. Served as an Official Notary Public.

Federal Emergency Management Agency (FEMA) September 2005 – Dec 4, 2009

Administrative Assistant to Federal Coordinating Officer Jackson, MS

& Logistics Chief Secretary - 40 hrs.

Prepared a wide variety of correspondence and reports; drafts memos/letters and email in response to routine requests and questions from different officials in all departments (i.e.

Public Affairs, Individual Assistance/Human Service, Office of General Counsel, Logistics, etc.) of the Jackson Area Field Office (AFO). Operate multi-line phone.

Reviewed and handle personnel documents regarding pay regulations; maintain and compute for input pay adjustments resulting from omissions of premium pay from time and attendance reports, audits and maintain AFO employee payroll records.

Provided a wide range of administrative support including management of the FCO’s and Deputy Chief of Staff’s (DCOS) calendar; schedule meetings, coordinating meeting logistics, researching and preparing materials, maintain office supplies, etc. and serving as key point of contact for officials/management of different departments, staff and other constituents. Reviewed documents and retrieved data using variety office automation.

Executed a variety of tasks crucial to the efficient operation of the FCO and DCOS during important engagements and/or travel. Ensure smooth office operation by working collaboratively with other departments and maintaining a good organizational system when FCO and/or DCOS are out of office.

Implemented and maintained office control system for research of various pending issues with applicants, and with city, federal, and local officials. Official Notary Public.

Completed the following classes: Business Writing Skills, Communication Skills, Problem Solving Skills, Conflict, Resolution Skills, Organization Skills, Time

Management Skills, Sexual Harassment, Safety Orientation, ERO Orientation, Violence

In the Workplace, Diversity: Making It Work, Identity Theft, Government Ethics and

Foundations of Customer Service.

University of Tennessee, Orthodontics Department October 2003 – August 2005

Lead Administrative Assistant – 40 hrs. Memphis, TN

Provided payroll assistance to staff, civilians, military and student doctors, received, controlled and routed in/output authorization to meet agency schedules. Applied Federal pay, leave laws, rules and regulations to meet employee entitlements and benefits.

Completed, and reviewed audits of time and attendance records according to agency guidelines. Identified pay adjustments between staff and student doctors with leave and benefit entitlements for over 10 years. Scheduled/cancelled appointments in a computerized system. Screened patients to determined eligibility status.

Maintained and prepared documentation and tracked patients to reschedule appointments and responded to incoming telephone and written inquiries concerning dental issues.

Managed and prioritized doctors and patients schedules in an effort to accommodate walk-ins and out-patient emergencies.

Assisted in tracking health insurance and co-payments for dental care cost recovery.

Provided administrative and/or secretarial support to a staff of 24 doctors and student.

Assisted staff, faculty, and graduate students in patient scheduling and account management for 80 patients daily.

Maintained/modified university and departmental operating policies and procedures.

Maintained medical records for the Orthodontics Department.

University of Tennessee Medical Center August 2000 - October 2003

Senior Budget Analyst – 40 hrs. Memphis, TN

Maintained personnel and financial records for 10 doctors in the Anatomy and Neurobiology Department. Also assisted with payroll duties.

Reconciled accounts, budgets, grants and contracts of $500,000 per doctor.

Prepared and reviewed purchase requisitions up to $20,000 per month.

Coordinated and maintained the annual budget process for the Center.

Performed fiscal planning duties and provided financial projections to management; reviewed and verified encumbrance documents.

Purchased medical and office supplies for lab as required

Reviewed and processed vendor transaction documents. Assisted vendors with payment research and responded to related inquiries

Consulted with medical personnel or officials concerning any necessary corrections to financial documents. Monitored and track departmental funding expenditures.

Performed inventory, placed orders and handled accounting in research lab

Federal Express Corporation September 1999 – August 2000

Secretarial Specialist – 40 hrs. Memphis, TN

Assisted Human Resources with application preparation during new hire sessions and prepared weekly applicant activity report.

Processed up to 5 criminal background investigations reports daily.

Screened and analyzed 20 applicants for hire daily.

Performed reference checks and assisted in the hiring process

Combat Maneuver Training Center, Operations CMTC/OPSGP May 1998 – July 1999

Operations Support Specialist Timekeeper - 40 hrs. Hohenfels, Germany

Provided payroll assistance to civilians and military personnel, reviewed personnel documents regarding pay regulations, computed and coded for input pay adjustments resulting from omissions of premium pay from time and attendance reports, adjusted/reviewed time & attendance for a diversified staff; and made travel arrangements. Secret Clearance.

Covered a variety of different types of appointments, tours of duty, and other employment situations under various pay systems, enter time and attendance records, computed and coded payroll changes at beginning of pay period;

Performed as scheduling coordinator between Training Analysis Center Simulation System (TACSS) and Hohenfels sub-community services.

Education:

One-Year Technical Certificate, Business/Secretarial

Miller-Hawkins Business College, Memphis, TN

Awards/Honors/Activities:

Probation Officer of the Year

Juvenile Court, Memphis, TN

CMTC Box Run, Hohenfels, Germany

Volunteer/New Comers Award

Red Cross USAREUR, Hohenfels, Germany

Bravo Zulu Award

FedEx, Memphis, TN

Spot Award 8/10/11

Official Notary Republic

References Available Upon Request

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