Strategic Account United States

** ******** **, **** *****, UNITED STATES, ***** • *************@*****.*** • 251-***-****

NICHOLAS LEWIS

Management Professional

PROFESSIONAL SUMMARY

Management professional with over 10 years of experience in enhancing operational efficiency and team performance. Skilled in customer retention, cost analysis, and strategic account development, driving company success through innovative approaches. Excels in cultivating a culture of creativity and collaboration, aiming to advance business growth and customer satisfaction.

EMPLOYMENT HISTORY

ASSISTANT GENERAL MANAGERMar 2018 - Mar 2020

Tijuana Flats Burrito Company Inc.Savannah, Georgia

Managed daily operations ensuring efficiency and target achievement.

Led team development, fostering professional growth.

Enhanced brand reputation through staff improvement.

Implemented creative strategies to optimize workflow, resulting in improved customer satisfaction and streamlined service delivery

Utilized data-driven insights to identify areas for improvement, leading to measurable enhancements in operational efficiency and staff performance

Spearheaded initiatives to elevate brand image, focusing on staff development and customer experience to drive long-term business growth

LINE COOKApr 2017 - Mar 2018

Tijuana Flats Burrito Company Inc.Pooler, GA

• Prepare fresh high-quality food and sell it efficiently.

• Ensure all recipes and tools are used properly for best quality.

• Train new employees to ensure proper quality for the future.

LINE COOKAug 2015 - Mar 2017

Dragonfly FoodbarFairhope, AL

• Ensure food is made properly and efficiently.

• Help create daily specials.

RIGGER HELPERJan 2015 - Jun 2016

Tri StatePrichard, AL

• Remove large equipment from shipping containers efficiently.

• Ensure safety for self and others during working hours.

• Rig equipment.

FIRE WATCHERJun 2014 - Mar 2015

Stone Industries LLCPort Wentworth, GA

• Ensure a safe work area by dowsing it with a watering hose.

• Ensure no flammable materials are in the general facility.

• Submit paperwork to safety official for approval.

GENERAL MANAGER Jan 2020 - Present

Tijuana flats Palm Coast

Lead daily operations, optimize staff schedules, and drive customer satisfaction at Tijuana Flats. Implement cost-saving measures, resulting in improved profitability.

Spearhead menu innovations and promotional campaigns at Tijuana Flats, enhancing customer engagement and boosting sales. Cultivate a culture of creativity among staff.

EDUCATION

HIGH SCHOOL DIPLOMA2014

Southeast Bulloch High SchoolBrooklet, GA

SKILLS

Business operations (Experienced), Training (Expert), Team leadership (Expert), Financial leadership (Expert), Customer relationship management (Expert), Strategic account development (Experienced), Budget control (Experienced), Cost analysis (Experienced), Goal setting (Expert), Supervision (Expert), Purchasing (Expert), Planning (Expert), Profit and loss (Experienced), Customer retention (Expert), Employee development (Expert), Cross-functional team management (Expert), Schedule management (Expert), Recruiting (Skillful), Hiring (Experienced).

REFERENCES

Joey Hollad (1-407-***-****); Steve Stetson (1-912-***-****); Michael Teeter (1-863-***-****); Michael Doyle (1-850-***-****).

COURSES

Food safety certification

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