Office Assistant Administrative
Resume:
EVANGELINA GLINOGA- BALUYOT
Spc 101
Placentia, CA 92870
*****************@*****.***
SUMMARY
My work experience started early in the field of computing under the Data Control Department. Then I was hired as a Registrar in a computer school and eventually became Administrative Assistant and Trainor. I became proficient in MS Office and other computer software applications as part of my being a Trainor. I also have financial and customer service positions in some of the companies I worked for. After my work in the computer industry jobs, I shifted to collection focusing on past and long overdue accounts from Filipino overseas workers working in the Middle East and the United Arab Emirates. When I came to the United States of America, I worked as a caregiver to a 99-year-old lady. I would like to try another kind of job to use my other skills.
SKILLS
Delinquent Account Notification
Updating Customer Accounts
Payment Scheduling
Credit and Collections
Payment Processing
Skip Tracing
Documentation and Recordkeeping
Spreadsheet Tracking
Paperwork Processing
Word Processing
Microsoft Office
WORK HISTORY
PERSONAL CAREGIVER / Jan 2019 to July 2024
Rosalind Lee
Huntington Beach, CA 92649
Maintained clean and well-organized environment for client safety.
Transport patient to medical, dental and personal care appointments.
Assist patient with computer related tasks.
Do other tasks as requested by patient.
CONTRACT STAFF ASSOCIATE / Oct 2021 to Nov 2021
TOWNE PARK LLC assigned to St. Joseph Hospital
1100 We Stewart Dr, Orange CA 92868
As a greeter, I helped guide patients and visitors where they needed to go and ensure they are comfortable while they wait.
Provide assistance to patients and guests at the front desk.
SENIOR RECOVERY SPECIALIST / Sep 2010 to Mar 2015
Icon Outsource Services, Inc
Makati, Philippines
Oversee collection of past and long overdue accounts. Such collection includes among other but not limited to personal loans, credit cards (Visa and Mastercard) extended by the banks to overseas Filipino workers situated in the United Arab Emirates and GCC (Gulf Cooperation Council) in the Middle East.
On a regular basis, review reports given by the collectors and input the same into the database files. Allotting new and existing cases, with priority to collectors for the day
Initiate calls to clients and make follow-up for payments for initial and subsequent payments.
Send email to the respective banks and country head office (India) feedback derived from discussions with clients and collectors.
Prepare the daily reports for the respective banks and send them to head office.
Prepare the updated database to be sent on a weekly basis to Head Office.
Making regular calls to the collectors daily to establish and ascertain their whereabouts and pressure them to create promise-to-pay and payments, if necessary, from clients.
Regular follow-ups with the collectors for possible leads of the customers and their relatives. Upon receipt of these contact numbers, immediately initiate the calls.
TELE CALLER (Part-time) / Feb 2010 to Apr 2010
Intouch Mobile Inc.
Makati, Manila, Philippines
Handles inbound and outbound telemarketing calls for Intouch Mobile Inc.
Send all enrolled customer information as well as cancellation information to Head Office daily in Excel format.
SENIOR RECOVERY SPECIALIST / Jan 2009 to Dec 2009
Powerhouse International Accounts Services, Inc
Makati, Manila, Philippines
In charge of collection of past and long overdue accounts. Such collection includes among other but not limited to personal loans, credit cards (Visa and Mastercard) extended by the banks to overseas Filipino workers situated in the United Arab Emirates.
On a regular basis, review the daily Promised to Pay and PART payments. Take in reports given by the collectors and input the same into the database files.
Allotting new and existing cases to collectors for the day.
Initiate calls to clients and make follow-up payments for initial and subsequent payments.
Send emails to the respective banks and country head office feedback derived from discussions with clients and collectors.
Prepare the daily reports for the respective banks and send the same to the head office.
Prepare the updated database to be sent on a weekly basis to Head Office.
Making regular calls to the collectors daily to establish and ascertain their whereabouts and pressure them to create possible payments if necessary.
Regular follow-ups with the collectors for possible leads of the customers and their relatives. Upon receipt of these contact numbers, immediately initiate the calls.
ZONAL COLLECTION MANAGER / Jan 2007 to Dec 2008
Bilkish Loans and Credits Outsource Services, Inc
Makati, Manila, Philippines
My primary function as a Zonal Manager is to oversee and train new employees on collection methods, documentation requirements and performance strategies.
To collect past and long overdue accounts. Such collection includes among other but not limited to personal loans, credit cards (Visa and Mastercard) extended by the banks to overseas Filipino workers situated in the United Arab Emirates.
Initiate calls to clients and make follow-up payments for initial and subsequent payments.
Send emails to the respective banks and country head office feedbacks derived from discussions with clients and collectors.
Prepare the updated database to be sent on a weekly basis to Head Office.
Make regular calls to the collectors daily to establish and monitor their whereabouts and pressure them to create possible promised payments and payments if necessary.
ASSISTANT ADMINISTRATIVE OFFICER / FINANCE OFFICER / Nov 1995 to Dec 2006
Tri-Global Computer Training Center
Makati, Manila, Philippines
As Assistant Administrative Officer
Actively and consistently solicit enrollment by prescribed methods and under the direction of the Administrative Officer.
Acknowledge, answers, process or give due course outline to anyone and all inquiries such as but not limited to wire, mail or personal inquiries about the school and the services or products it offers or may subsequently offer.
Accept and process enrollment.
Monitor accounts receivables from students, grade issuance and course certification releasing.
Schedule, administration, and proctor examination required by the school for admission to a course.
Act as library custodian.
Responsible in drafting class and room schedule.
Update knowledge of computers specifically on the latest software/hardware developments to provide answers to inquiries.
Prepare daily enrollment report to be submitted to the Administer Officer.
As Finance Officer
Prepare monthly payroll.
Prepare all government reports.
Prepare all checks for disbursement.
As a Trainor
Teaches MS Office and other Software as needed
REGISTRAR / FINANCE OFFICER / Jan 1995 to Oct 1995
Wizards Computer Training Center
Makati, Manila, Philippines
As Registrar
Actively and consistently solicit enrollment by prescribed methods and under the direction of the Administrative Officer.
Acknowledge, process and answer all inquiries about the school and the services or products it offers or may subsequently offer.
Accept and process enrollment.
Monitor account receivable of students with outstanding balances, grade issuance and course certification release.
Schedule, administration, and proctor examination required by the school for admission to a course.
Responsible in drafting class and room schedule.
Update knowledge of computers, specifically on the latest software/hardware developments to provide answers to inquiries.
Prepare daily enrollment report to be submitted to the Administer Officer.
As Finance Officer
Prepares monthly payroll Prepares all government report.
Prepares all checks for disbursement.
REGISTRAR / Jan 1985 to Dec 1994
International Center for Computer Studies
Makati, Manila, Philippines
Actively and consistently solicit enrollment by prescribed methods and under the direction of the Administrative Officer.
Acknowledge, process and answer all inquiries about the school and the services or products it offers or may subsequently offer.
Accept and process enrollment.
Monitor account receivable of students with outstanding balances, grade issuance and course certification release.
Schedule, administration, and proctor examination required by the school for admission to a course.
Responsible in drafting class and room schedule.
Update knowledge of computers, specifically on the latest software/hardware developments to provide answers to inquiries.
Prepare daily enrollment report to be submitted to the Administer Officer.
DATA CONTROL ASSISTANT / Jan 1983 to Jan 1985
Filipinas Life Assurance Company
Makati, Manila, Philippines
Data entry/data validation operation.
Initiates of computer job request.
Validation and reconciliation of computer proof list (manual).
Control and maintenance of input/output reports, diskette and magnetic tape. Strict adherence to the release schedule of computer reports/registers to various end users.
Proper filing of computer statistics.
Make simple programs as requested by the supervisor.
EDUCATION AND TRAINING
Bachelor of Science: Management and Industrial Engineering Mapua Institute of Technology
Apr 1982
Manila, Philippines
High School Diploma
Malate, Catholic School Apr 1977 Manila, Philippines
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