Customer Service Human Resources

Ronald Mason

Experienced Leader seeking new career Berkeley Springs, WV 25411 ***********@*****.*** +1-304-***-****

I am a dedicated person who seeks to utilize his professional skills, people skills, excellent verbal and written communication skills, strong critical thinking/analytical skills, ability to work well independently and with others, exceptional attention to detail, ability to multitask, and extensive customer service experience to faithfully perform the job duties as required by your organization.

Willing to relocate to: Martinsburg, WV - Charles Town, WV - Inwood, WV

Authorized to work in the US for any employer

Work Experience

Life and Health Insurance Producer

R Mason Insurance Services - Berkeley Springs, WV

September 2022 to Present

I am a WV and VA licensed life and health insurance producer.

Owner/Operator

Code 3 Blue Eye Investigative Services LLC - Romney, WV

January 2018 to Present

1.I am the owner/operator of my own private investigation firm. My company is licensed through the WV Secretary of State's office, bonded, and insured. I offer many different private investigation services.

2.Conduct criminal and motor vehicle crash investigations for clients for profit.

911 Director

Morgan County Commission - Berkeley Springs, WV

March 2019 to December 2022

1.Supervised, managed, and directed all operating aspects of the 911 center and its staff.

2.Performed human resources duties for the 911 center.

3.Prepared, tracked, presented yearly budget request.

4.Paid bills and interacted with vendors providing services for the 911 center.

5.Created new training program and trained staff.

6.Prepared all Requests for Proposals for all new 911 call taking equipment for the new 911 center.

7.Programmed CAD, radios, media recorder, and radio consoles.

8.Main point of contact with County Commission, public and first responders.

Part-time Seasonal Asset Protection Officer

Macy's Logisitics and Operations - Martinsburg, WV

August 2017 to April 2018

1.Controlled all ingress and egress to the building.

2.Verified identification of employees and visitors.

3.Searched all outgoing packages and bags to deter theft of company property.

4.Prepared reports and maintained logs.

SERGEANT- DETACHMENT COMMANDER

WEST VIRGINIA STATE POLICE - Romney, WV

October 1998 to May 2017

1.Supervised, lead, and directed all operations of the Romney Detachment.

2.Performed Human resources job duties for the Detachment.

3.Conducted criminal and motor vehicle crash investigations.

4.Sole evidence custodian for the Romney Detachment.

5.Supervised pursuits and investigated Trooper Use of Force incidents.

6.Was in command of all WV State Police operations conducted by the Romney Detachment.

7.Prepared and reviewed for accuracy all paperwork generated by the Detachment staff.

8.Led Troopers during high risk, stressful emergency situations.

9.Gained valuable customer service skills.

10.Developed exceptional attention to detail .

Education

ASSOCIATES DEGREE IN POLICE SCIENCE

MARSHALL UNIVERSITY - Huntington, WV

October 1998 to May 2000

Associate's Degree in Police Science in LAW ENFORCEMENT OFFICER TRAINING CERTIFICATE

WEST VIRGINIA STATE POLICE ACADEMY - Insitute, WV

October 1998 to May 1999

Skills

•ASP (Less than 1 year)

•deployment (Less than 1 year)

•TRAINING (Less than 1 year)

•weapons (Less than 1 year)

•I can use dowsing to locate water

•Loss Prevention

•Surveillance

•Law Enforcement

•Security

•Project Management

•Leadership

•Writing skills

•Fraud

•Qualitative research interviewing

•Report writing

•Masonry

•Microsoft SQL Server

•Supervising experience

•Criminal investigation

•Organizational skills

•Conflict management

•Interviewing

•Research

•Records management

•Supervising experience

•Senior leadership

•Leadership

•Budgeting

•Telecommunication

•Information management

•CAD

•Team management

•Analysis skills

•Serving

•Employment & labor law

•Databases

•Project management

•SharePoint

•Management

•Customer service

•Administrative experience

•Communication skills

•Law enforcement

•Logistics

•Sales

•Organizational skills

•Microsoft Office • English

•Computer skills

•Microsoft Access

•Windows

•Microsoft Word

•Microsoft Excel

•Business management

•Public speaking

•Time management

•Residential construction

•Recruiting

•Mentoring

•Construction

•Project leadership

•Program management

•Presentation skills

•Asset management

•Payroll

•SQL

•Identity & access management

•Training & development

•VMWare

•Operations management

•Documentation review

•Microsoft Outlook • Human resources

Certifications and Licenses

Private investigation firm license

December 2017 to December 2018

I possess my own private investigation firm business license.

Driver's License

Life & Health Insurance License

Publications

Behold the rainbow after the rain

May 2017

I published a poetry book on Kindle Direct Publishing

Additional Information

SKILLS

18 years as a sworn member of the West Virginia State Police. I was certified in the operation of the Intoxilyzer 5000, Intoximeter, Intoximeter FST device, PBT breathalyzer device, ASP baton, use and deployment of chemical weapons, Emergency Vehicle Operator Course (EVOC), and RADAR. I have received training in and became certified on the Intoximeter breath test device. I have extensive training and experience in the investigation of motor vehicle crashes, conducted criminal investigations, testified in criminal and motor vehicle court and administrative hearings. I have received training in the efficient operation and management of a Detachment of the West Virginia State Police. I received specialized training in conducting child abuse investigations and investigating crimes which were committed via the use of a computer. I received training in dealing with sovereign citizens and domestic terrorism. I received training in Law Enforcement Response to Weapons of Mass Destruction. I received training in the duties and responsibilities of being a Field Training Officer (FTO).

RONALD WILLIAM MASON

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