Customer Service Process Improvement
Resume:
****SherwoodDr
Muskegon,Mi*****
***************@*****.***
DavidPorter
SKILLS
Self-motivated,organizedandresultsdrivenindividualdedicatedtocontinuous process improvement in the face of rapidly evolving and changing markets. Excellent utilization of leadership skills,with excellent communicationwhile beingproactiveinaddressingandresolvingproblemswhilemaintainingexcellent customerservice.
EXPERIENCE
FamilyFarm&Home,Inc.,Muskegon—StoreManager
August2021-Present
Directly manage all aspects ofthestoreincludingdailyoperations,turnover, hiring,sales and profit budgets,compliance,and growth engagement with the local community.Promoted the Family Farm and Home culture and mission statement which is to serve and provide value to our customers.Promoted an aggressive sales culture with an intense focus on superior customer service. Responsible for maintaining a highly motivated team by hiring,coaching, counseling,disciplining and terminating team members byplanning,monitoring, and evaluating job results.Maintains professionalism and positive store morale.Created a new receiving and freight recovery process now executed by thestore.
TractorSupply,Muskegon—SalesAssociate/AssistantManager October2020-August2021
PromotedtoAssistantManagerthreemonthsafterbeingasalesassociatetorun the Lowell store.Helped my team to put in place a FIFO,reorganized the warehouse,and proper presentation ofthestore.IncreasedG.U.R.Afrom54%to 68%andwasclimbing.Increasedfoottrafficandsalesfrom35%to62%inthree andhalfmonths.
MagnaMirror,GrandHaven—GroupShiftLeader
November2016-January2020
Irevampedthemanufacturingprocessandincreasedoutputonthefirstshiftby 62%.Promoted to first shift,producing 560 thousand units/year managing 68 plus people.I led the third shift to produce 540 thousand units/year and managed 45 plus people.We supplied the major carcompaniesincludingChevy, Ford,Cadillac,andLincoln.
LakeshoreOfficeFurniture,Muskegon—DirectorofOperations February2015-November2016
I managed eight employees grossing up to $250 thousand monthly in sales.I revamped the warehouse supply chain,saving the company $25 thousand a year. Reinvented the best practice and succession planning on the home/business installations.Managed the warehouse inventory from 150 suppliers (Knoll Furniture from West Coast Michigan Dealer).We supplied and serviced the GreaterMuskegonareaincludingMercyHealthPartners.
EDUCATION
MuskegonCommunityCollege,Muskegon-BusinessManagement AttendedfromFallof1989-1990
Reeths-PufferHighSchool,Muskegon—Diploma
GraduatedJune1989,Muskegon
Trainings
ISOTrainingQuality
ProcessFlowTraining8D
ProblemSolving5s
KaizenTraining
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