Operations Supervisor Customer Service

Martin R. Shack

**** ******** ** • Toledo, Ohio *3623 • H: 419-***-**** • *************@*****.***

Resourceful Operations Supervisor with 22 years of experience in managing daily operations, ensuring a safe and secure work environment, and implementing efficient processes. Proficient in operation systems and skilled in supervising and training employees. Proven track record of improving efficiency and reducing labor costs.

AMS-Operations Supervisor-August 2020-November 2024

Trained and mentored new hires on company policies, procedures, and safety protocols

Conducted regular performance evaluations for operations staff to identify areas for improvement and provide feedback

Optimized warehouse layout to improve workflow efficiency by reorganizing storage areas based on demand patterns

Implemented safety programs that resulted in zero workplace accidents over the past 2 years

Coordinated with cross-functional teams to ensure timely delivery of products to meet customer demands

Syncreon -Shift Manager – October 2019 – August 2020

Direct the daily work flow of all inbound/outbound and sequencing activities.

Led a team of 120 employees, providing guidance and support to ensure efficient operations

Managed daily operations, including scheduling, inventory management, and customer service

Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture

Syncreon/DHL; Toledo, Ohio • August 2013 – September 2019

August 2013 to September 2019

Direct the daily activities to ensure a safe, secure, clean and fair work environment for associates

Ensure company policies are communicated, applied and enforced

Proficient in all operation systems used in our facility by both DHL (Glupex) and Chrysler (Kanban)

COMFORT LINE INC, LTD; Toledo, Ohio • August 2005 – August 2013

Manufacturer of Storm Windows and Doors

Dealer Sales Representative (October 2011 – August 2013)

Shipping & Receiving Manager (August 2005 – October 2011)

Launched career managing all aspects of shipping operations. Provided oversight of material handlers, production lines and safety. Interviewed and trained employees, trained supervisors, and assisted in the facilitation of plant-wide safety training. After organizational changes due to the sliding economy, moved to a Dealer Sales Rep’s role managing 15 dealer accounts and leading strategies to capture new accounts.

Played a pivotal role to maintain a clean safety record for three years without incidents.

Recognized for ability to improve efficiency with fewer employees after drastic employee cutbacks.

GREAT LAKES WINDOW; Walbridge, Ohio • 1991 – 2005

Manufacturing Manager (2000 – 2005)

Report directly to the Plant Manager. Promoted to provide leadership over manufacturing operations of two shifts. Hired, trained and oversaw up to 75 employees. Communicated and enforced company values. Conducted a detailed analysis of activities, costs and operations to support improvements. Set and carried out daily operational goals. Participated in new product launches.

Manager - Shipping & Packaging (1991 – 2000)

Managed all aspects of shipping operations to include time keeping, payroll, training and evaluation of 60 employees.

Slashed labor costs 20% through cross-training and manpower reduction; increased efficiency, quality and safety levels.

Commended by management for increase in productivity, team orientation excellence, diplomacy, and the ability to empower employees.

Education & Certifications

Owens Community College; Perrysburg, Ohio • 1997 – 1998

Management training in conflict management, time management, problem solving and effective communication

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