Customer Service Specialist

ELIZABETH A.MAIOCCO

**** ****** **** ***. ***. *, Overlea,MD 21206 · 443-***-****

********@*****.*** · www.linkedin.com/elizabethmaiocco-b2782942 ·

Objective: To gain full-time employment as a Healthcare/Customer Service specialist with a company that will provide growth potential, and employee benefits.

EXPERIENCE

MAY 2011-PRESENT

LEAD MASSAGE THERAPIST, About Faces Day Spa & Salon, PIKESVILLE, MD

PERFORMED EFFECTIVE, THERAPEUTIC MASSAGE ON CLIENTS USING VARIOUS TECHNIQUES/ MODALITIES (EX.SWEDISH, DEEP TISSUE, PREGNANCY, CUPPING, & AROMATHERAPY). EXAMINED AND EVALUATED CLIENT’S PHYSICAL CONDITIONS AND DEVELOPED A PERSONAL INDIVIDUALIZED TREATMENT PLAN WITH OVERALL POSITIVE RESULTS. RESPONSIBLE FOR PRE-BOOKING AND ATTENDED VARIOUS CONTINUING EDUCATION COURSES. MAINTAINED/ORGANIZED SPA DEPARTMENT AND KEEPING MANAGEMENT NOTIFIED OF ANY AREAS OF NEEDED IMPROVEMENT.

AUGUST 2022- SEPTEMBER 2024

DIRECT CARE/ASSISTANT COORDINATOR, HELPING HEARTS ASSISTED LIVING AND CARE COMMUNITY, Glen burnie, MD

Responsible For Advocating/ communication with Residents and their families in a 30 Room nursing/Assisted living facility by emai, in-person, and phone. Arranged and directed tours for prospective residents and families. handled billing inquiries as well as keeping detailed logs of residents’ health info/insurance. Addressed any personal concerns and answering phone calls from all direct parties concerning medical supplies/Linens,residents and Staff,etc.

SEPTEMBER 2010-MAY 2011

SALES ASSOCIATE, SEARS DEPARTMENT STORE, NOTTINGHAM, MD

EXPERIENCED IN CUSTOMER SERVICE/HOME GOODS DEPT. RESPONSIBLE FOR STOCKING SHELVES, SOME LIGHT MANAGERIAL DUTIES-CASH HANDLING, ANSWERING CALLS, MAKING NIGHTLY CASH DEPOSITS. APPLIED SUPERIOR CUSTOMER SERVICE, COMPLETED NECESSARY POS TRAINING, AND ATTENDED VARIOUS DEPARTMENT CLASSES.

SEPTEMBER 2007-MAY 2009

PATIENT SERVICE REPRESENTATIVE, TRUTONE HEARING CENTER, REISTERSTOWN, MD

WORKED AND COUNSELED EXTENSIVELY WITH SENIORS AND HEARING IMPAIRED WITH REGARD TO HEARING LOSS, PROCESSED INSURANCE CLAIMS, SCHEDULED HEARING SCREENINGS FOR PATIENTS,ANSWERED ALL TELEPHONE CALLS IN RELATION TO HEARING AID PRICES,BRANDS AND BUDGETS. DUTIES INCLUDED BUT NOT LIMITED TO ASSISTING AUDIOPROSTHOLOGIST WITH TRAINING/HIRING/FIRING OF NEW AND EXISTING EMPLOYEES, AND DAILY OPENING/CLOSING OF CENTER.

EDUCATION

JANUARY 2010

MASSAGE THERAPY CERTIFICATION, MEDIX SCHOOL, TOWSON, MD

SUCESSFULLY COMPLETED 10 MONTH MASSAGE THERAPY PROGRAM, BECOMING 1ST IN CLASS TO PASS AND COMPLETE NATIONAL BOARD CERTIFICATION AND MARYLAND LISCENSING.

SEPTEMBER 1998-SEPETMBER 2003

CCBC, CATONSVILLE, MD

SUCESSFULLY COMPLETED 90 HOURS EARLY CHILDHOOD EDUCATION CERTIFICATION PROGRAM

SEPTEMBER 1990-MAY 1994

PERRY HALL HIGH SCHOOL, PERRY HALL, MD

EARNED GENERAL STUDIES DIPLOMA, GRADUATING WITH 3.8 GPA

SKILLS

15+ YEARS,HEALTHCARE/CUSTOMER SERVICE/INTERPERSONAL RELATIONS

RESPONSIBLE

CONCIENTIOUS

ACTIVITIES

SEPTEMBER 2018-SEPTEMBER 2019

VOLUNTEER/YOUTH MENTOR, FREESTATE CHALLENGE ACADEMY, ABERDEEN, MD

WORKED WITH HIGH-RISK YOUTH CADET PROGRAM, DUTIES INCLUDED HELPING WITH HOMEWORK, SPENDING TIME WITH MENTEE (INDOOR AND OUTDOOR ACTIVITIES), ASSISTING WITH RESUME WRITING/JOBSEARCHES,KEEPING WRITTEN LOGS OF MENTEE’S PROGESS IN PROGRAM.

REFERENCES AVAILABLE UPON REQUEST

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