Data Entry Customer Service

TOYIA BOYD

DETROIT, MI *****

313-***-**** *********@*****.*** WWW: Bold Profile

Skills

Customer Contact

Microsoft Office

Data Entry

Claims Investigation

Order Processing

Insurance Law

Conflict Resolution

Underwriting

Customer Relations

Valuation knowledge

Drake tax Software

POS system

Image processing

Pattern recognition

Big data analytics

Machine learning

Damage assessment

Policy interpretation

Claims investigation

Reserves recommendations

Power claim

Exacta mate

Professional Summary

Professional worker skilled in ensuring accuracy in processes and maintaining high standards. Proven track record of contributing to successful operations and enhancing productivity. Focused on team collaboration and adaptable to changing needs, showcasing reliability and effective communication.

Work History

01/2022 to Current

Sales Associates/Internet Sales

Fiftyone&3rd Ave.

Able to connect with customer with a positive attitude in a fast-paced environment

Skilled in performing cash wrap and mobile point of sales (POS) duties in an efficient and timely manner

Maintain knowledge of current promotions, exchange guidelines, payment policies and security practices

Answered 20+ incoming telephone calls to provide information about products, services, store hours, policies and promotions each day

Kept apprised of emerging trends and provided informative customer service to assist in products selections

01/2021 to Current

Hybrid Tax Preparer

Maximum Tax Group

Conducts reviews of customer ‘s prepared tax documentation to reduce errors, missed tax benefits and provide the largest possible returns

Facilitate communication between client's and tax authorities

Consult with clients to assess and mitigate future tax liabilities and Determine eligibility for tax abatement

01/2013 to Current

Remote Insurance Adjuster

Integrity First Adjusting Company

Providing exemplary customer service to 90+ customers per month, resulting in a 25% improvement in customer satisfaction rating

Proactively identified and resolved customer inquiries within one business day leading to an increase of cost-saving of 37%

Skilled at successfully troubleshooting customer issues, resulting in a 70% first-call resolution rate

Regularly checked emails in between calls and followed correspondence scripts to achieve response times of 2 hours or less during regular working hours

Managed over 50 inquiries daily though Help Scout live chat systems, successfully solving 95% of service requests within 24 hours

Education

01/2016

POST ASSOCIATES WORK

WAYNE COUNTY COMMUNITY COLLEGE

GPA: 4.0

Certifications

Real Estate License

Insurance Adjuster License

Property & Casualty Classes

Life & Health Insurance Classes

Certified Notary

PTIN PO2310886

References

Available upon request.

Volunteer work

Assisted with special events and programs.

Maintained clean, neat, and operational facilities to serve program needs.

Used strong interpersonal communication skills to convey information to others.

Communicated with staff members to stay informed about volunteer opportunities and events.

Represented organization positively and professionally while providing community with much-needed services.

Interests

Fundraising Events

Advocacy Campaigns

Community Cleanup

Offering time and support to shelters for the homeless, women, and animals.

Youth Development Programs

Contact this candidate