Sales Team Customer Service
Resume:
HERMIE JAMES CATRAL
CONTACT
EXPERTISE / SKILLS
WORK EXPERIENCE
·Handled a respective team in achieving their daily, weekly and monthly goals
·Created all necessary reports needed
·Managing and distributing leads
·Evaluating calls
·Ensures all communication between departments is
acknowledged and executed
·In charge of management and attendance checking
·Handles QA Evaluation
To obtain a good position with the opportunity to play a direct role in the growth and success of the organization, delivering on all goals, and effecting revenue increase of the company
·Responding to customer queries in a timely and accurate way, via phone, email or chat
·Identifying customer needs and helping customers use specific features
·Analyzing and reporting product malfunctions
·Process complaints and issues related to products or services
·Manage a sales team and provide leadership, training and coaching
·Develop a sales strategy to achieve organizational sales goals and revenues
·Set individual sales targets with sales team
·Work on sales scripts with agents
·Track, collate and interpret sales figures and reporting
·Ensure members of the sales team have the necessary resources to perform properly
·Plan and direct sales team training
·Control expenses and monitor budgets
POSITION: Sales Manager
November 6, 2021 – November 2022
POSITION: Assistant team leader
February 21, 2022 – March 15, 2023
POSITION: Customer Service Specialist
February 7, 2020 – October 16, 2021
CONCENTRIX
COLEWELL MARKETING PHILIPPINES INC.
NEW SAN JOSE BUILDERS INC.
Leadership
Responsible
Communication skills
Marketing knowledge
ROI Calculations
Product Development
Manage finances and
market available units
Marketing Strategy
Customer service
************@*****.***
31 Alvarez St. Brgy. Milagrosa
Project 4 Quezon City
SKYPE ID:
live:jhamescatral
HERMIE JAMES CATRAL
OBJECTIVES
Kath Sy
HR Officer
Eliza Alcaraz
Team Leader
Primary : 2003
Fredmoro Lorete
Associate Sales Director
Bachelor of Science in
Theology
Secondary : 2003-2007
Bachelor of Science in
Information Technology
EDUCATION
REFERENCES
STI College 2010-2011
Jose P. Laurel Sr. High School
Belarmino Elementary School
Faith Bible College 2019-2021
AXA PHILIPPINES
VISTA RESIDENCES
AVIDA LAND CORP
LC ALLIANCE PRIME REALTY CORP
GREENENERGY CONTAINER SOLUTIONS INC.
POSITION:Property Specialist
May 30, 2013 – November 15, 2016
POSITION: Account Manager
October 15, 2018 – November 14, 2019
POSITION: SKYLAND- Insurance Advisor
June 15,2013 – October 20,2013
POSITION: Business Associate/ Team Leader
October 8, 2012 – April 15, 2013
Senior Marketing Manager at North America 4
December 1, 2017 – November 14, 2019
·Cultivating client satisfaction and loyalty.
·Communicating with clients to assess and meet their needs.
·Creating projects with sales and marketing departments according to client briefs.
·Presenting project proposals to senior managers and clients.
·Giving instructions to the project team, monitoring progress, and reporting to clients.
·Monitoring all client-related processes.
·Evaluating and optimizing marketing and pricing strategies.
·Analyzing market trends and preparing forecasts.
·Generating new business leads.
·Develop a sales strategy to achieve organizational sales goals and revenues
·Coordinating marketing strategies with sales, finance, public relations and production departments.
·Offering specialized financial guidance and advice.
·Completing financial needs analyses.
·Creating and explaining customized plans.
·Utilizing knowledge of tax investment strategies.
·Assessing clients' financial portfolios.
·Analyzing clients' risk. -Encouraging clients to invest in the future.
·Conducting market research and identifying potential clients.
·Cultivating strong relationships with new clients, while maintaining existing client relationships.
·Collating and maintaining client information in the CRM database.
·Working closely with staff across departments to implement growth strategies.
·Consulting with clients to determine their needs for investment properties, such as condominiums or single family homes, based on their financial situation and objectives
·Determining the market value of real estate in order to set prices for home sales or appraise property for loan applications
·Preparing reports on property values and sales activity for use by banks, mortgage companies, and other financial institutions
·Negotiating with buyers and sellers to reach agreements on price, terms of payment, and other details of a transaction
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