Customer Service Data Entry
Resume:
KELSEY RENDER
HEALTH INFORMATION TECHNICIAN
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PROFESSIONAL SUMMARY
Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
EXPERIENCE
Medical Biller
January 2024 - Present United Education Institute, Stone Mountain, GA
Verified accuracy of patient information, including demographic data and insurance coverage details.
Assisted with answering telephone to provide requested billing information.
Posted payments to in electronic medical records system upon receipt of payment for claims.
Reviewed and evaluated unpaid claims to determine cause of delay or denial, taking appropriate action as needed.
Entered all relevant patient information into the practice management software system accurately and efficiently.
Entered billing information into accounting software systems.
Processed medical bills and insurance claims accurately, ensuring compliance with HIPAA regulations.
Resolved patient billing issues and communicated with insurance carriers.
Reconciled and balanced accounts on a monthly basis.
Verified that medical procedures were medically necessary and within insurance coverage guidelines.
Package Handler
July 2022 - Present FedEx Ground, Atlanta, GA
Demonstrated ability to lift up to 75 pounds safely and repeatedly.
Loaded and unloaded packages from trucks, consistently meeting deadlines.
Followed all safety regulations and procedures when handling packages.
Efficiently handled large volumes of packages within established time frames.
Skilled at completing tasks quickly and efficiently while maintaining accuracy in all areas of work.
Adapted quickly to changes in workflow as needed while meeting production goals.
Proficiently loaded packages onto trucks for delivery using safe lifting techniques.
Handled multiple tasks simultaneously with professionalism and efficiency.
Service Ambassador
December 2018 - July 2022 Delta Sky Club, Atlanta, GA
Assisted customers in navigating website features, troubleshooting technical problems, and placing orders online.
Developed creative solutions for customer issues using problem-solving abilities.
Participated in regular training sessions on topics related to customer service standards.
Provided guidance and support to new team members regarding job duties and responsibilities.
Established effective working relationships with other departments to ensure seamless resolution of customer concerns.
Provided exceptional customer service by responding to inquiries and resolving customer complaints in a timely manner.
EDUCATION
Diploma in Medical Billing and Insurance Coding Candidate
Expected graduation October 2024
United Education Institute, Stone Mountain, GA
CERTIFICATIONS
CPR
HIPAA
CONTACT
**************@*****.***
Stone Mountain, GA 30087
SKILLS
Chart Auditing
Claims Processing
Clerical Support
Account Reconciliation
HIPAA Compliance Certification
Claims review
Records Management
Medical record security
Data Entry
Insurance claims processing
Customer Service
Medical claims submission
Critical Thinking
Claim submission.
Medical Terminology
Patient Billing
Data Entry Accuracy
Electronic Health Records
Professionalism
Time Management
Attention to Detail
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