Customer Service Dispatch Manager

Christina Hegge

*********@*****.*** 480-***-****

INTRODUCTION

I am a highly motivated, creative and energetic professional seeking full-time employment with an environment of growth and excellence. In addition, I am a great listener with well-developed people skills and the ability to manage multiple responsibilities and priorities without compromising quality. I have several years of superb customer service, management and sales experience that will assist your company reach and surpass their organizational goals while obtaining personal goals of my own.

HIGHLIGHTS

Creative Thinker Attention to Detail Effective Communication Quick Learner Dependable Excellent Customer Service Sales Ability Encouraging to Others Professional & Positive Attitude Proficient in Microsoft Office Supervising Multiple Employees Team Oriented Accountability Well Organized Lead Office Culture Positive Customer Reviews Problem Analysis Innovative EXPERIENCE

Scottsdale Air Heating and Cooling Jan 2019 Present Customer Service Dispatch Manager

- Supervise CSR team/dispatch calls for service and sales departments

- Audit incoming/outgoing calls, responsible for generating various assigned reports

- Manage and audit service memberships, incoming/outgoing calls and recalls/warranties

- Handle customer queries and issues, maintain customer satisfaction

- Implement training material for CSR team/host team & management meetings

- Onboarding and meeting financial objectives

- Coordinate and maintain office supply and inventory Wolfgang’s Cooling and Heating Jul 2017 Jan 2019 Service Coordinator

- Dispatching calls to service and sales departments

- Setting up new customer accounts, assisting with accounts receivable, as necessary

- Selling maintenance plans at first call, managing/retaining/renewals

- Coordinating operations interaction with parts department and warranty, as necessary

- Following up and scheduling repairs as parts became available to complete projects

- Received numerous reviews for superb service by displaying courtesy in customer interactions Man-D-Tec Apr 2016 Aug 2017

Marketing Representative

- Manage new sales leads

- Made outbound calls/emails to prospective clients to offer samples of products

- Presentations in person, product knowledge by phone

- Setting appointments at first call for sales team

- Reached and surpassed several weekly and monthly goals set by sales team GEICO Insurance Dec 2006 May 2015

Office Manager/P&C Lic. Insurance Agent

- Service and sales of marine, auto and home insurance

- Handle customer queries and issues, maintain customer satisfaction

- Onboarding/training, implement office procedures/protocol

- Managed team of 10+ employees

- Oversee office activities and operations and secure efficiency, coordinate/host meetings

- Managed vendor selections and negotiations for various off-site promotions

- Ensured all office items/services were invoiced correctly and paid on time EDUCATION

Scottsdale Community College

Pre-Req’s Algebra Chemistry

2014

Phoenix Insurance and Securities School

Property and Casualty Insurance License

2009

Chandler High School

Diploma

1996

References available upon request

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