Customer Service Call Center

Shikeria Elliott

*** ******** ** #***

Dallas,texas 75211

214-***-****)

*********@*****.***

EXPERIENCE

One call center, Dallas— customer service rep

July 2022 - September 2024

●Manage 300+ customer calls each day

●Mentor new employees in the company software

●Place 200+ customer orders each week

●Implement new Customer Service Representative training programs

●Handle customer questions and complaints by phone

Geodis, 75211—package handler,

January 2021 -july 2022

●Communication

●Customer satisfaction

●Conflict resolution

●Time management

●Order processing

●Data entry

●Patience

Traders village, Grand Prairie tx, 75052— Customer service

March 2018- December 2020

●Placed 200+ customer orders each week

●Created accounts for new customers

●Answered questions about company product lines

●Shared pricing details and discounts with customers

EDUCATION

Moises E. Molina, dallas,tx 75211 — diaploma

aug 2018-june 2021

SKILLS

Typing

Customer service

Outbound and inbound calling

Communication

Conflict resolution

Contact this candidate