Medical Assistant Urgent Care

Melissa Mitchell

***** *** **** ******* ********, CA. 91355

Phone 661-***-****

E-mail:***.******@*****.***

Summary of Qualifications

-Excellent written and verbal communication skills. Able to establish rapport and credibility with existing and prospective clients.

-Extremely productive in high stress environments.

-Flexible and able to adapt to change.

-Quick study, with ability to easily grasp new ideas, concepts, methods and technologies.

-Problem solving skills.

-Physically fit. Able to stand or sit for long periods of time.

-Knowledgeable of safety & compliance policies

Education

Graduated 2011 Charter College. Canyon Country CA

Medical Assistant Diploma

Work Experience

Exer Urgent Care MA (2023-present)

-Run insurance eligibility, keys data into EMR/forms to maintain accurate office and patient records

-Chart auditing, CPT and ICD-9 review

-Venipunctures, EKG's, Vital Signs, Blood draws, and Injections

-Prepare patients for examination and treatment, and assist during minor office procedures.

-Run in-house labs CBC, CMP, Triponin, Urinalysis etc.

- instrument preparation and sterilization, prescription refills, faxing, and filing Quest Diagnostics

Problem Resolution Coordinator (2018-2023)

-Knows all functions of Assyst and of QLS

- Solves issues in regards to processing and testing laboratory specimens

- Demonstrates an understanding of the compliance policies relating to test ordering, test reporting, add- on tests, TNP’s, reflex tests and custom panels

- Supports and provides priority handling of samples with limited stability and problems impacting client and patient care.

- Demonstrates ability to correctly and efficiently retrieve specimens from storage, investigate sample adequacy, research test ordering information, specimen requirements and stability.

- Responsible for correctly entering TIQs/TNPs

- Performs/understands all reports that are ran by PR such as

- Pull codes approximately 75-90 a day

- NSR report- no sample received report

- Partial Awaiting Receipt

- Pending TIQ report

Quest Diagnostics

Specimen Processing Tech (2013- 2018)

Able to perform all of the responsibilities of a Specimen Processor. Identifies problems & resolves issues, understands compliance policies, related to test ordering, information on translation tables, computer system, and the directory of services, able to meet standards for production and accuracy, understands the complex relationship between test ordered and specimen received, completes all required documentation, legibly and within the assigned timeframe. Meets and exceeds all performance expectations.

All Valley Home Health- MA (2012-2013)

Vitals, Injections, Wound care, charting, filing, BLS CPR Certified, POCT- Point of care Testing, Urinalysis, EKG, Injections, Phlebotomy, minor surgery set up, Audiometry, documentation, Medical Terminology, Vital Signs, knowledge of HIPPA/OSHA

Medical Assistant Externship June 2011-July 2011

Dr. Joseph Lavi, M.D., Valencia, CA

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