Customer Service Engagement
Resume:
Leanah Torres-Velez
Crum Lynne, PA *****
*********@*****.***
Summary
Adept at enhancing customer experiences and streamlining operations, my tenure at Popeye's Restaurants honed my expertise in safe food handling and customer engagement. Leveraging skills in inventory management and hospitality, I significantly contributed to workplace efficiency and customer satisfaction, embodying teamwork and leadership to drive performance improvement.
Skills
Inventory Restocking
Menu Memorization
Customer Engagement
Cooking
Safe Food Handling
Drive-Thru Operations
Food Running
Food Preparation
Health Code Compliance
Customer Service
Beverage Preparation
Order Management
Taking Orders
Salesmanship
Teamwork and Collaboration
Safety awareness
Hospitality service expertise
Cash Handling
Product Promotion
Team Contributions
Positive Company Representation
Line Efficiency
Performance Improvement
Complex Problem-Solving
Crew Leadership
Store Opening and Closing
Supplies Monitoring and Restocking
Cleaning
Telephone Etiquette
Sanitizing
Workplace Efficiency
Experience
August 2024 - Current
Popeye's Restaurants - Crum Lynne, PA
Crew Member
Educated customers on menu items, product ingredients and nutritional values.
Performed cashier duties such as taking orders, collecting payments and providing change.
Restocked kitchen supplies including food products and utensils.
Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Assisted in the preparation of food items such as sandwiches, salads and pizzas.
Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Greeted customers upon arrival, provided menus and answered questions regarding menu items.
Provided excellent customer service to maintain a positive atmosphere for guests.
Adhered to health department regulations regarding food handling procedures.
Education and Training
June 2024
Academy Park High School Sharon Hill, PA
High School Diploma
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