Customer Service Moreno Valley

PROFESSIONAL SUMMARY

Proven achiever with extensive experience in machine operation and

customer service, notably at National Tube Supply and Ryder Transportation. Excelled in enhancing productivity and client satisfaction through meticulous attention to detail and organizational skills. Spearheaded junior golf development programs and optimized operations, achieving significant improvements in efficiency and member relations.

WORK HISTORY

Ban Saw Operator, 08/2023 to 07/2024

National Tube Supply - Moreno Valley, CA

Assistant Golf Professional, 09/2020 to 06/2023

Indian Wells Country Club - Indian Wells, CA

CONTACT

Address: Moreno Valley, CA 92557

Phone: 951-***-****

Email: *****.********@*****.***

WWW: Bold Profile

SKILLS

JEVIN MONTES

Minimized waste materials by accurately measuring and cutting required parts for each project.

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Supported continuous improvement efforts by suggesting operational changes that increased productivity or reduced costs.

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Documented daily logs of completed projects, machine readings, and quality control checks for management review.

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Increased accuracy in material cuts by carefully measuring materials and adjusting machine settings accordingly.

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Troubleshot minor mechanical issues with the band saw machinery, reducing reliance on external repair services where possible.

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• Set controls to adjust speed, feed rate and blade tensions. Reduced downtime for machine repairs through consistent preventive maintenance and cleaning tasks.

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Oversaw training of services staff and other day-to-day activities on driving range.

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Managed pro shop operations to ensure efficient inventory control, merchandising, and sales performance.

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Optimized daily operations by maintaining accurate records of green fees, cart rentals, memberships, tournament registrations, and other transactions.

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Coordinated junior golf programs to promote interest in the sport among younger generations.

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Collaborated with head golf professional on budget planning and financial reporting for optimal resource allocation.

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Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.

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• Machine Operation

• Workpiece Clamping

• Safety Procedures

• Equipment Setup

• Cutting Speeds

• Saw Maintenance

• Blade installation

• Stress Tolerance

• Cutting

• Junior golf development

• Merchandising Strategies

• Rules knowledge

• Membership Relations

• Tournament Operations

• Club fitting

• Customer Service

• Attention to Detail

• Multitasking Abilities

• Reliability

• Organizational Skills

First Assistant Golf Professional, 02/2016 to 09/2020 Troon Golf - Rancho Mirage, CA

Transportation Dispatcher, 06/2013 to 01/2016

Ryder Transportation - Riverside, CA

EDUCATION

Assisted in developing pricing strategies for merchandise that resulted in higher profit margins while remaining competitive within the market.

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Conducted private lessons focusing on individual player development and improvement.

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Developed instructional programs for players at all skill levels, resulting in increased lesson bookings and client retention rates.

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Initiated and planned junior camp programs for children, helping cultivate the love for golf in our younger generation.

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Conducted comprehensive analysis on competitor offerings, identifying opportunities to differentiate club services and attract new clientele.

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Cultivated a welcoming atmosphere in the clubhouse, enhancing member satisfaction and encouraging referrals to new prospects.

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Spearheaded marketing initiatives that successfully increased awareness about the course offerings within local community.

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Supervised staff training programs, fostering a knowledgeable team capable of delivering outstanding service.

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Assisted in budget preparation, contributing to effective financial management of the facilities resources.

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Managed pro shop inventory, ensuring optimal product selection and availability for customers.

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Coordinated successful golf outings, creating memorable experiences for participants and generating revenue for the club.

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Served as liaison between club management and members addressing concerns promptly and effectively.

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Developed strong relationships with clients through proactive communication and problem-solving support.

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Collaborated with drivers to address any issues or concerns, fostering positive working relationships.

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Handled incoming calls and emails from customers regarding issues with deliveries.

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Supported company growth initiatives by successfully managing an increased volume of shipments without sacrificing service quality or efficiency.

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• Coordinated driver dispatch to accomplish daily delivery requirements. Checked that each scheduled route was appropriately covered by delivery drivers.

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Created delivery routes and optimized plans for traffic, road conditions, and other factors.

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High School Diploma, 06/2003

Canyon Springs High School - Moreno Valley, CA

No Degree, General Education, 06/2005

Riverside City College - Riverside, CA

• Extracurricular Activities: Golf

Contact this candidate