Customer Service Front End
Resume:
Latoya Smith
Country Club Hills, IL *****
*********@*****.***
Self-motivated and determined individual with 10+ years in various industries such as Customer Service and Caregiving. Exceptional work ethic and committed to ensure excellent customer service and care. Excellent verbal and interpersonal skills that will ensure customer retention. Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Processor Payment 1
Astound Broadband Powered by RCN-Chicago, IL
August 2021 to Present
Opening and closing Cable accounts, accepting payments on all open accounts, major credit cards, debit cards and personal checks, operating the front end, counting down, draws at the end of the day making all direct deposits, and put in all payments for people gas ComEd crown point and Naperville also scan equipment and answering all equipment numbers into the system. Troubleshooting all work orders and confirming that work orders have been completed as well Transportation Specialist
Sertoma Centre Inc-Chicago, IL
May 2015 to August 2018
Maintained a sequential listing of assigned route which includes names, addresses, phone numbers, and emergency phone numbers of individuals
• Assisted clients being transported to ensure their safety entering/exiting vehicles and during transport
• Conducted daily inspection of vehicles
• Assured that vehicle had enough gas before going to assigned routes
• Provided supervision of clients while in transit including ensuring their safety
• Ensured license and registration were always on hand
• Abided by safety rules and regulations while driving
• Maintained daily attendance sheets
• Checked at end of route to make sure all clients are off the van Personal Assistant
Illinois Department of Human Services-Chicago, IL
April 2004 to August 2015
• Provided assistance with household tasks
• Assisted clients with disabilities with personal care
• Assisted with answering phones
• Provided time sheets weekly
• Filed paperwork
Cashier/Costumer Service
Home Depot-Chicago, IL
October 2012 to July 2015
Pleasantly greeted customers and took down orders
• Provided excellent customer service
• Took payments of all types cash, credit, or debit
• Issued correct amount of change
• Processed returns and refunds
• Opened store credit cards for customers
• Filled store inventory
Cashier/Customer Service
Target Corporation-Chicago, IL
December 2013 to November 2014
• Pleasantly greeted customers and took down orders
• Provided excellent customer service
• Took payments of all types cash, credit, or debit
• Issued correct amount of change
• Answered phones and assisted customers' needs
Education
Diploma
Englewood Academy High School - Chicago, IL
1993
Skills
• Telecommunication
• Cashiering
• Punctuality
• Van driver
• Computer literacy
• Data entry
• Driving
• Communication skills
• Operating Systems
• Customer service
• Network Support
• Money Management
• Problem Solving
• Telecommunication Skills
• Cash handling
• Time Management
• Computer Networking
• Help Desk
• Developmental Disabilities Experience
• Microsoft Windows Server
• Personal Assistant Experience
• Money Management
• Dependability
• Microsoft Windows
• Customer Service
• English
• Microsoft Office
• Computer skills
• Debits & credits
• Purchasing
• Pricing
• Cash handling
• Banking
• Customer service
• Cash register
• Typing
• Financial services
• Accounting
• Google Docs
• Leadership
• Accounts payable
• Front desk
• Operating systems
• Driving
• Paratransit
• Windows
• Telecommunication
• Data collection
• Order entry
• Help desk
Certifications and Licenses
Driver's License
CDL C
Certified Property Manager
Certified Apartment Manager
Real Estate License
Assessments
Customer service fit — Proficient
October 2023
Measures the traits that are important for success for customer service roles Full results: Proficient
Customer service — Proficient
December 2021
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate