Customer Service Data Entry
Resume:
Maiyuli Perales
Boise, ID *****
***********@*****.***
Boost customer service team productivity while maximizing customer satisfaction with strategic call management and process improvement strategies. Skilled leader with excellent program management, relationship-building and administrative expertise. Accomplished in training new employees and mentor established associates to drive continuous improvement. Driven medical billing and collections representative well-versed in transforming business operations. Skilled at increasing profits and reducing operating expenditures through account reconciliations to identify errors in calculations. Expert at processing payments on outstanding invoices to minimize debt and prevent excess fees from being charged. Astute professional dedicated to verifying accuracy of information within ledger to verify accuracy of processed payments. Authorized to work in the US for any employer
Work Experience
Billing Representative
perma mental health-Boise, ID
February 2022 to Present
Boise, ID
Reviewed customer data to assess current issues and determine eligibility for potential solutions Kept customer account information current and accurate by preparing, completing and processing forms and database changes Informed customers on billing procedures, processed payments and provided assistance to set up payment options
Improved service quality and increased sales by developing strong knowledge of company's products and services
Lead on- and off-site customer support teams across multiple time zones Provided top quality control and eliminated downtime to maximize revenue
Provided excellent services for customers by following up on billing issues Worked under strict deadlines and responded to service requests and emergency call-outs Billing Representative
Family Medicine Health Center-Boise, ID
October 2006 to September 2018
Evaluated accounts for payment compliance and contacted customers Worked with outside parties to obtain payments and solve problems Maintained accounting ledgers by verifying and posting account transactions
Prepared monthly and year-end closing statements, financial documents, and invoices Facilitated payment of invoices due by sending bill reminders and contacting clients Gathered information to produce accounts payable reports for review Charged expenses to accounts and cost centers by analyzing invoice and expense reports Customer Service Manager
Walmart-Boise, ID
August 2005 to November 2012
Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objection
Created training manuals targeted at resolving simple and difficult customer issues
Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction Answered customer requests with friendly, knowledgeable service and support Education
Doctor And Dentist in Doctor And Dentist
Milan Institute - Boise, ID
2006
High school diploma or GED
Skills
• Billing
• Collections
• Team management
• Account management
• Bilingual
• Call Center
• Customer Service
• Medical Billing
• Presentation Skills
• Insurance Verification
• Accounts Receivable
• Medical Coding
• Accounting
• ICD-10
• Typing
• Microsoft Access
• HIPAA
• Spanish
• Accounting
• Mentoring
• Account reconciliation
• Account management
• Team management
• Medical coding
• Computer skills
• Revenue cycle management
• Google Docs
• Anatomy knowledge
• Nursing
• Communication skills
• Contracts
• Microsoft Excel
• Medical billing
• Medical terminology
• CPT coding
• Medical administrative support
Certifications and Licenses
Medical Billing Certification
Driver's License
Additional Information
SKILLS
Team management Patient intake and assessment
Skilled multi-task Checking guests in and out
Call center experience Healthcare billing proficiency Client relations and retention Outgoing personality Account management Deadline- Billing and collections procedures oriented
Fluent Bilingual
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