Case Manager - Human Resources

TATIANA LEE AMAYA

Orlando, FL 689-***-**** **********.****@*****.***

Profile

Bilingual professional with experience in the private and the nonprofit sectors. Successful history working in issues related to human resources administration, sustainable development research, immigration, gender, and public health. Motivated professional proficient in Microsoft Office Suite applications and HRIS systems. Attentive to detail with outstanding follow-through. Reliable, hard worker, and client focused individual. Excellent communication skills.

Relevant Experience

Program Support Specialist II (40hrs/week) May 2021 — October 2023 Loyal Source Government Services Orlando, FL

• Provided mission-critical operational support specific to the Customs and Border Patrol Contract focused on: Security/background investigations

Learning and Training

Compliance

Travel coordination

Time keeping

• Managed the pre-orientation and post-orientation compliance process of approximately 550 external employees.

• Spearheaded relationship management, retention and customer service for external clients.

• Supported supervisors with broader project management (e.g., communications management, document control, tracking deliverables, version control).

• Administered daily data management in Salesforce with emphasis on data integrity.

• Produced 1-2 pages articles on a monthly basis on DEI topics for the company’s newsletter.

• Achievements:

- 95% of external employees successfully completed their pre-orientation and post-orientation compliance process.

- Approximately 80% of healthcare providers successfully relocated to California.

- 80% of new hires attended and successfully completed their virtual trainings on the first scheduling attempt.

- Gathered and uploaded in Salesforce approximately >3000 ACADIS certificates of completion.

- Awareness and engagement of corporate staff in DEI initiatives increased by > 70%. Skills:

Microsoft Office · Salesforce Training · Project Management · Administrative Assistance · Travel Management · English · Database Administration · Deputy · Project Support · Compliance Management · Human Resources (HR). Executive Assistant at E.L.B Oil Consultant (20hrs/week) Sept 2015 – March 2021 Bogota, Colombia

● Managed smooth operation of the office and calendar of activities.

● First point of contact with clients and external entities.

● Streamlined calendar management related tasks, coordinated travel arrangements, and all other logistic operations according to the CEO’s needs.

● Composed and edited requests of information.

● Designed and generated reports, presentations and miscellaneous correspondence, as required. Achievements:

- Helped increase executive’s productivity by 30% by taking on assignments and projects.

- Reduction of 40% of time spent in calendar management through the standardization of executive’s needs and reduction of bottlenecks.

- >8% Increase in customer retention rates.

- 50% Increase in document compliance with recognized standards, practices, and regulatory requirements. Skills:

Microsoft Office · Spanish · Compliance Management · Administrative Assistance · Business · Customer Service Bilingual Case manager at Heartland Alliance (40hrs/week) April 2014 – July 2015 Chicago, IL

Conducted in depth case management services.

● Implemented needs assessments to identify the core necessities of each participant.

● Identified community resources to connect to each participant needs.

● Supported participant’s access to services by developing a personalized care plan.

● Managed case assignments, drafted service plans, reviewed case progress and determined case closure.

● Maintained appropriate data and files of participants. Achievements:

- Reduction of ER visits of approximately 35% of caseload participants with chronic conditions.

- Approximately 40% of diabetic patients reduced their HbA1C levels by 1.5 points.

- Approximately 45% of caseload participants engaged in preventive health behaviors.

- Approximately 50% reduction in the duplication of preventive and curative healthcare services received by caseload participants.

Skills:

Case Management Services · Microsoft Office · English · Spanish- Community Outreach – Public Health Education – Relationship Building

Business Consultant at Por Un Mañana (30hrs/week) Jan 2013 – Dec 2013 Bogotá, Colombia

● Categorized personal identifiable information (PII) data of potential clients and analyzed it by sociodemographic categories.

● Recruited participants for focus groups.

● Lead focus groups with potential clients.

● Analyzed surveys and focus groups findings.

● Advised strategy mapping to re-identified goals, objectives, vision and mission of the organization. Achievements:

-Response rates on cold-call outreach increased 7%, with a conversion rate of 25% when followed up from initial response to booked meeting.

-Net Promoter Score (NPS), which measures costumer loyalty, increased by 65%.

-Response rates of distributed promotional printed material increased 75%. Skills:

Marketing Research – Focus Groups – Data analysis – Strategy Mapping Case Manager/ Diabetes Educator at CAMBA (40hrs/week) Jan 2011 – Feb 2012 Brooklyn, NY

● Provided in depth case management services.

● Planned and facilitated workshops in English and Spanish using Stanford’s DSMP curricula.

● Provided culturally and linguistically appropriate health education.

● Built strong partnerships with multiple organizations and institutions that represent the ethnic, faith based, and geographic diversity of Brooklyn.

● Mediated between target community and local health and human services systems. ● Prepared and translated marketing materials for the program.

Achievements:

- >70% of caseload and in-person workshops participants engaged in health prevention behaviors.

- Approximately 85% of diabetic participants reduced their HbA1Cc levels by at least 2 points.

- 100% of in-person diabetic workshop participants advised about sugar and carbohydrate intake. - Approximately >65% increase of diabetic workshop participants completed retinal eye exam. Skills:

Case Management Services · Microsoft Office · English · Community Health · Community Outreach · Spanish · Public Health Education- Translation – Public Speaking Contract Health Educator at CEPHALON (15hrs/week) Aug 2010 – Dec 2011 New York, NY

● Implemented disease prevention initiatives in workshop formats to promote healthy lifestyles and reduce the prevalence of shift work disorder and sleep apnea.

● Delivered engaging and informative public speaking presentations to educate diverse audiences on health- related topics focused on sleep hygiene.

● Led community outreach efforts to increase awareness of available healthcare resources and promote preventive care.

● Developed and facilitated health education programs targeting specific populations to empower individuals to make informed decisions about their sleep health.

● Produced reports evaluations analyzing the effectiveness and impact of these health education initiatives and proposed data-driven improvements.

Achievements:

-More than 55% of workshop participants improved their knowledge of risk factors associated to shift work disorder and sleep apnea.

- 30% of workshop participants Increased usage of sleeping mask

-> 70% of participants engaged in positive behavior changes that resulted in more time spent in deep sleep. Skills:

English · Community Health – Event Planning – Writing – Public Speaking Research Assistant at Long Island University (25hrs/week) Nov 2009 – Sept 2010 Brooklyn, NY

● Spearheaded outreach and health education activities focused on cancer prevention.

● Conducted literature review on cancer racial/ethnic health disparities and assisted in data analysis.

● Developed relationships and worked closely with different community and faith-based organizations within New York City’s Caribbean immigrant population.

● Designed and implemented two bilingual (English & Spanish) health education curricula for colorectal and prostate Cancer.

● Facilitated focus groups with Community Health Workers to evaluate cancer education curricula. Achievements:

-Four Cancer Education curricula, 2 for colorectal Cancer (1 in English and 1 in Spanish) and 2 for prostate cancer (1 in English and 1 in Spanish), were produced and implemented with local Community Health Workers representing the target population.

Skills:

Microsoft Office · English · Database Administration · Community Health · Research Skills · Literature Reviews – Curriculum Development – Research skills

Education

Human Resources Management Professional Certificate, Rice University, Online December 2023 — August 2024

Early Childhood Education, UCLA, Online

January 2016 - January 2018

Post-Graduate Diploma in Governance, Democratization, and Public Policy, International Institute of Social Studies, The Hague

April 2013 — June 2013

B.A in Political Science, Universidad de Los Andes, Bogotá September 1998 – June 2005

Languages Typing Speed

English (fully bilingual-professional proficiency) 42 WPM Spanish (native language)

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