Over 10 years experience as Administrative Support, Customer Service
Resume:
MONRIZA T. MALAVEGA
LOS ANGELES, CA 90017
EMAIL: *******.********@*****.***
Objective:
Skills Profile
Over 10 years’ experience as Administrative Support, Customer Service Rep, and Data Entry Clerk
Types 40 wpm
Excels at managing multiple tasks simultaneously, but reputation for organized, efficient work.
Solid understanding of computer programming, proficient with PC business applications
Proficient with Microsoft word, excel, and power point.
Work History
Renal Services Administrative Coordinator
Kaiser Permanente, West Los Angeles, CA
Performs as a generalist combination of administrative assignments and administrative support services unit under administrative direction.
Ensures that office and administrative matters within the organization unit are handled appropriately.
Arrange transportation for inpatient discharge.
Coordinate planning and arrangements for conference rooms and other meeting events.
Collects agenda items and meeting minutes.
Administrative support for Peritoneal Dialysis, Renal Services and Nephrology daily tasks.
Submit CROWN Web clinical data and PART Verification Monthly for Peritoneal Dialysis patients.
Update Peritoneal Dialysis and Hemodialysis Census.
Perform other duties as required.
October 2017-
Present
In-Store Shopper (Part-Time)
Amazon (Whole Food Market), Los Angeles, CA
• Accepting shopping order batches through cell phone apps
• Communicating with customers regarding orders via phone apps and text messages
• Verifying if requested items are available for purchase and coordinating substitutions with customers
• Utilizing application software to input item replacements and request refunds for customers
• Processing orders through grocery store and big box store checkout registers and terminals
• Using personal vehicles or store delivery vehicles to deliver customer orders
• Delivering grocery and big box store orders to shoppers based on their delivery preferences
• Communicating with store staff to locate shopping list items
Gastroenterology Patient Representative
Kaiser Permanente, West Los Angeles, CA
Patient care services to members and visitors to ensure high quality standards to meet member expectations.
Collaborates with team with concerns or issues, identifies, and resolves issues around improvement as appropriate.
Receives ACD incoming calls pertaining to GI appointments, assigned to new referrals and overdue waitlist.
Improving scheduling access weekly.
Maintain physician monthly schedules with approval of chief of service.
Perform other duties as required.
July 2019-March 2022
October 2006-
October 2017
Data Processing/Data Entry Clerk
Los Angeles Unified School District
(Major corporate office in the Southern California area.)
June 2005-July 2006
Facilitated data entry and management using computerized school system.
Created A/P voucher document to standardize input of student application.
Spotted errors made corrections to ensure accuracy of invoices.
Handled processing and managing the office
Disaster Assistance/Call Center
Teletech Solutions
September2005- October2005
Promoted to position as telephone specialist for communicative ability.
Handled incoming and out coming calls from Katrina and Rita victims, authorizing treatment as required.
Offered thorough explanations of coverage plans to customers.
Gained background knowledge in FEMA, insurance claims and application process.
Contributed to overall accuracy, organization in department.
Unit Coordinator
California Medical Hospital Center
February 2002-May 2004
As a unit coordinator I received new patients and gave information and direction to visitors.
I provided information to doctors, nurses, and other health professionals. I also answered requests on the patient intercom system and took messages.
Transcribing Physicians orders, copying, compelling information from patient’s charts scheduling tests and appointments for patients.
Abstracted information from patient for research study
Kept records and supplies well stocked.
Education
Los Angeles City College (Present)
High School Diploma
Kankakee High School (1999-2002)
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