Dental Hygienist Customer Service

Monia Gaafar

Rochester, MN ***** 507-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Seeking customer service employment in a stimulating environment, allowing for the maximization of existing organizational and communication skills in handling customer queries, with special experience managing medical offices and with English-Arabic-Urdu oral interpretation skills. Desire to contribute a high degree of proficiency at work.

WORK EXPERIENCE

CHILDREN’S DENTAL HEALTH SERVICES Rochester, MN

Dental Assistant (Unlicensed) December 2023 – June 2024

-Supported Dentist and Dental Hygienist during procedures

-Entered patient data for Dental Hygienist into medical records systems

-Sterilized dental equipment and maintained clinic rooms

-Coordinated patient care and scheduled appointments

SHEIKH KHALIFA MEDICAL CITY HOSPITAL Abu Dhabi, United Arabic Emirates (UAE)

Call Center Representative December 2018 – August 2023

-Worked in a call-center work environment with other call representatives.

-Receiving calls from patients, greeting, and schedule appointments to various department calendars.

Patient Access Representative Sept. 2008 – December 2018

-Greeted and assisted patients in a professional and friendly manner.

-Collected and entered patient demographic information into the electronic health record (EHR) system, using software programs Cerner and Malafi.

-Verified insurance coverage and explained financial responsibilities to patients.

-Scheduled and confirmed patient appointments.

Medical Representative - JELFAR Abu Dhabi, UAE Jan. 2006 – September 2008

-Conducted sales presentations to healthcare professionals, including physicians and pharmacists.

-Built and maintained relationships with key decision-makers in healthcare facilities.

-Provided in-depth product knowledge and information on the latest medical research.

-Collaborated with cross-functional teams to develop and implement sales strategies.

-Exceeded quarterly sales targets by 20% through targeted marketing and relationship-building.

-Introduced a new medication to the market, resulting in a 30% increase in market share.

Dentist - MAFRAQ HOSPITAL Abu Dhabi, UAE October 2001 – December 2003

-Assisted in dental procedures, including cleanings, fillings, and extractions.

-Managed patient records and ensured accurate documentation.

-Educated patients on oral hygiene practices.

-Conducted preliminary dental examinations and assessments.

Dentist - AL HUDA DENTAL CLINIC Abu Dhabi, UAE December 2003 – June 2005

-Assisted in dental procedures, including cleanings, fillings, and extractions.

-Managed patient records and ensured accurate documentation.

-Educated patients on oral hygiene practices.

-Conducted preliminary dental examinations and assessments.

EDUCATION

Masters of Business Administration

Chifley Business School, Abu Dhabi, United Arabic Emirates 2012 – 2014

Supervised Dental On-the-Job-Training

North Khartoum Hospital, Khartoum, Sudan 2001 – 2002

Bachelors of Dental Surgery

Liaqat Medical Collage, University of Sindh, Hyderabad, Pakistan 1994 – 2000

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