Program Manager Client Services

Maria Toro

Administrative Management

Dallas, TX 76248 • 615-***-****

************@*****.***

Highly accomplished and results-oriented professional with substantial experience in administrative management, demonstrating proficiency in optimizing office efficiency, implementing strategic processes, and overseeing day-to-day operations. Proven track record of successfully coordinating and executing administrative tasks, fostering seamless workflow, and ensuring organizational effectiveness. Adept at utilizing advanced software and technology to streamline administrative processes, enhance communication, and support team collaboration. Driven and efficient collection specialist. Demonstrated ability to manage multiple priorities, meet deadlines, and adapt to dynamic work environments. Recognized for exceptional problem-solving skills, attention to detail, and commitment to maintaining confidentiality. Well-versed in delivering excellent customer services to attain highest rate of satisfaction.

Areas of Expertise

●Project Planning & Execution

●Office Procedures Administration

●Team Coordination & Collaborations

●Data Analysis

●Administrative Operations Management

●Budgeting & Expense Control

●Stakeholder & Vendor Engagement

●Technology Proficiency & Expertise

●Client Services Excellence & Satisfaction

●Problem-Solving

●Communication & Interpersonal Skills

●Contract Negotiations

●Recruitment & Training

●Multitasking & Adaptability

Professional Experience

Davidson County Sheriff’s Office, Nashville TN 2008 – 2020

Immigration Services Coordinator, Community Liaison, Steering Clear Program Manager

Managed Steering Clear initiative, designed to facilitate license application process for incarcerated individuals, and concurrently administered driver diversion program for general public. Offered support to inmates under jurisdiction of Immigration Customs Enforcement, while demonstrating active listening skills, empathy, and comprehensive understanding of immigration regulations to ensure timely resolution of needs and concerns. Orchestrated appointments with attorneys, clergy, and families aimed at fostering crucial connections for inmates. Translated five substantial handbooks from English to Spanish to enhance accessibility of essential information.

●Ascended through roles by taking on responsibilities of supervisor and program manager.

●Conducted comprehensive Cultural Sensitivity training for both existing staff and new cadets.

●Facilitated smoother immigration and deportation processes by providing informative resources.

●Conceptualized and implemented female-focused Life Skills program, facilitating reintegration into society.

●Pioneered/executed tailored programs (ESL, AA, GED) for Hispanic inmates, fostering education and skill development.

●Streamlined inmate issue resolution and grievances as case worker by ensuring reliable reporting mechanism for inmate activities.

●Engaged with community to discuss Immigration Customs Enforcement inmate treatment, achievements, and procedural aspects, enhancing public relations efforts.

Metro Nashville Public Defenders Office, Nashville TN 2006 – 2008

Criminal Investigator

Conducted interviews with suspects, witnesses, and Police officers to obtain and validate evidence. Generated comprehensive reports outlining investigative discoveries. Examined and formulated criminal cases. Documented crime scenes through on-site visits and photography. Fostered close collaboration with specialists in ballistics, hair and fiber analysis, alcohol and drugs, and fingerprints. Assembled and maintained client records. Recorded hearings and managed detailed logbook.

●Facilitated information exchange and coordinated activities through collaboration with various offices and agencies.

Metro Nashville 9-1-1, Nashville TN 2002 – 2006

Administrative Services Officer 3

Oversaw CALEA (Commission on Accreditation for Law Enforcement Agencies) operations. Analyzed administrative/management issues and implemented solutions. Supported Director of Emergency Communications Center as an assistant. Executed administrative tasks and contributed to various management functions. Examined departmental budget requirements and aided in formulating annual budgets. Administered creation of written documents pertinent to board or commission meetings. Tracked operational effectiveness and efficiency and proffer daily mission and logistics support.

●Achieved accreditation for 911 services in Nashville within accelerated timeframe by completing standard three-year process in just 18 months.

Education & Credentials

Course Work Completed in Criminal Justice Austin Peay State University, Clarksville, TN

Professional Paralegal Program Georgia

Licenses & Certifications

Private Investigator License # 7141

TN State Registered Court Certified Interpreter

Metropolitan Nashville Management Institute

Paralegal Certification

Professional Trainings & Memberships

American Jail Association

National Defense Investigators Association

Credible Courtroom Testimony

Commission on Accreditation of Law Enforcement Agencies

Recruitment & Staffing Management

Contract Administration Course

Small & Simplified Purchase Course

Women as Managers Course

Member of the Immigration Advocacy Group

Languages

Spanish: Fluent

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