Customer Service Retail Sales

ASHLEY RIVERA

**** ******* **, ********, *********, 37363, US 423-***-**** ******.************@*****.*** Product merchandising, payment processing, and cleaning knowledge. Professional in retail sales with experience in product placement and merchandising. Maintained a clean store and educated customers on the differences between the various lenses and frames available.

Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Dedicated to learning, growing, and succeeding.

Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.

Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Communications

Team management

Microsoft applications proficiency

Customer service

MS Office

Problem resolution

Supervision

Employee scheduling

Staff training/development

Consulting

Verbal and written communication

Sales and marketing

Data collection and analysis

Recruitment

Team building

Bilingual

Client-focused

Payment processing

Some college (No degree) Medical Assisting Chattanooga College Medical, Dental

& Technical Careers, Inc. Main Campus Chattanooga, TN Some college (No degree) Medical Assisting Chattanooga State Community College

Chattanooga, TN

2013

High School Ooltewah High School Ooltewah, TN

Professional Summary

Skills

Education

8/23 to Present

Eyewear Specialist Eyear Optical Chattanooga, TN Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look.

Assisted patients in choosing eyeglass frames that were appropriate for their prescription and style preferences.

Used lensometers, to orient and mark uncut eyeglass lenses. Filed claims with vision and medical insurance companies to get paid for optical services.

Optional items such as lens coatings and lightweight lenses were suggested as ways to improve the patient's experience with eyeglasses. Was in charge of running a successful cash register, which included scanning items, processing payments, and issuing receipts.

Scheduled appointments, took blood pressures, worked with the autofractor 1/22 to 6/23

Customer Service Jackson Hewitt Tax Service Chattanooga, TN Help customers with their problems.

Supplying information in accordance with customers' needs and demands I'm responsible for writing daily reports on customer feedback. Am submitting reports to the manager in order to improve service quality. Improved my ability to communicate with clients.

I'm paying attention to the customer's requirements. Listen to the questions and concerns of customers and respond with answers and solutions.

I'm in charge of a customer's documents.

Am in charge of receiving and organizing all returned banking mail, as well as entering data into an excel spreadsheet and assigning appropriate actions to customer profiles.

Provide information on bank accounts, policies, products, and services in response to customer inquiries.

Work History

12/22 to 6/23

Customer Service Center Representative Pandora Chattanooga, TN Quickly investigated and resolved customer complaints and inquiries. Improved operational efficiencies while managing customer requests, store inventory, transactions, new purchase orders, and pricing needs. Routed incoming calls to the most qualified personnel and departments within the company.

Provided excellent customer service by responding to requests, assisting with product selection, and handling ordering functions. Followed through on all critical inter-departmental escalations to increase customer retention rates.

Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.

Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests.

Promoted available products and services to customers during service, account management, and order calls.

Kept up to date on product and service changes.

Looked into and resolved issues with accounting, service, and delivery. Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information. Followed all customer call guidelines, such as service levels, handling time, and productivity.

Customers were educated on billing, payment processing, and customer service policies and procedures.

Was quick to respond to potential customers' questions and requests. Created and maintained a detailed database to develop promotional sales. Backorder availability, future inventory, and special orders were all discussed with vendors.

Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.

1/17 to 12/22

Manager Boost Mobile Chattanooga, TN

Oversaw a team of 10 direct reports who were responsible for over 10 employees. Promoted customer loyalty by resolving escalated conflicts to complete satisfaction. Brought in new business by planning marketing events, prospect calls, and networking referrals.

Was in charge of hiring and training new employees, as well as creating employee schedules.

Improved sales, management, and operations performance by identifying and focusing on areas that needed improvement.

Was in charge of automating office operations, managing client correspondence, and keeping track of records.

Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.

Examined performance data in order to track and measure productivity, progress toward goals, and activity levels.

Dealt with customer service issues as they arose.

Evaluated client requirements and promoted products and services that met those requirements.

Used my strong leadership and problem-solving abilities to keep the team running smoothly and organize workflows to meet any daily demand. Coordinated, led, and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales. Entered inventory sales into the weekly income report for the company. Increased customer retention and satisfaction by closely monitoring team member performance and assessing problematic practices.

Eliminated inconsistencies in the scheduling process by implementing continuous improvements across multiple client calendars and fitness plans. Was in charge of supervising, developing, and delegating tasks to employees. Improved data collection accuracy by preparing, authoring, and updating communications and policy memorandums.

Collaborated with store visuals to create and implement merchandising plans that ensured weekly profitability.

Standardized processes across all companies and upper-level management by implementing best practices and communicating guidelines. Conducted research and prepared financial statements on local businesses for a mid- sized firm looking to expand its client offering.

Created, implemented, and tracked marketing and promotional strategies to help businesses achieve long-term success and meet challenging goals while staying within budgetary constraints.

Check out employees and count drawers at the end of each shift, as well as manage money.

Used extensive communication and tried-and-true marketing strategies to strengthen existing customer relationships.

Showed employees how to use new products, procedures, and techniques. Cross-trained existing employees in order to maximize team performance. Controlling expenses, optimizing schedules, and regulating inventory usage allowed me to meet or exceed financial goals on a regular basis. Created and maintained a positive work environment to improve retention and productivity.

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