Talent Acquisition Strategic Sourcing

Natalie Lawson

-*****************@*****.*** 336-***-**** www.linkedin.com/in/natalielawson1

Summary:

Results-driven Talent Advisor II with 4 years of experience in optimizing talent acquisition and management processes. Skilled in payroll, benefits, workforce planning, talent pipelining, and strategic sourcing. Proven track record of improving time-to-hire, reducing recruitment costs, and enhancing candidate experience.

Professional Experience:

Talent Advisor II, Kelly Services (5/22-4/24)

-Conducted workforce planning and talent pipelining to ensure alignment with business objectives

-Developed and implemented strategic sourcing strategies to attract top talent

-Collaborated with hiring managers to understand talent needs and preferences

-Designed and implemented efficient recruitment processes, resulting in [desirable metric, e.g., 30% reduction in time-to-hire]

-Analyzed and reported on key performance indicators (KPIs) to measure talent acquisition effectiveness

Developed and executed recruitment marketing campaigns to attract diverse candidates

-Managed vendor relationships and ensured compliance with recruitment regulations

-Improved candidate experience through process enhancements and technology implementation

-Attention to detail

-Utilize Soft skills

Recruiting Coordinator, Kelly Services (2/22-5/22)

-Led a team of recruiters to deliver top talent to business units

-Developed and executed recruitment marketing campaigns to attract diverse candidates

-Managed vendor relationships and ensured compliance with recruitment regulations

-Improved candidate experience through process enhancements and technology implementation

HR Consultant, Kelly Services (12/20-2/22)

-Provided strategic guidance and support on HR-related matters to leadership and employees - Developed and implemented HR initiatives and programs to drive business results and improve employee engagement

-Conducted workplace investigations and provide recommendations for resolution

-Collaborated with leadership to develop and implement talent management strategies

-Administered benefits programs and ensure compliance with relevant laws and regulations

-Provided coaching and guidance to managers and employees on HR-related issues

-Analyzed HR data and metrics to inform business decisions

-Stay up to date with changing labor laws and regulations and advise leadership on necessary actions

Environmental Arts Coordinator/Office Manager, Arbor Acres (2017-2020)

-Managed and coordinated administrative tasks for Maintenance and Housekeeping teams

-Scheduled and dispatched maintenance requests and housekeeping services

-Maintained accurate records, reports, and databases

-Oversaw inventory management and ordering of supplies and equipment

-Coordinated vendor contracts and services

-Ensured compliance with safety protocols, regulations, and company policies

-Provided exceptional customer service to residents, families, and staff

-Assisted with special projects and events as needed

-Supervised and trained administrative staff as required

Technical Support Representative, TempurSealy (2016-2017)

-Responded to customer inquiries via phone, email, and chat, resolving technical issues related to mattress products

-Troubleshoot and diagnose problems, provided timely and effective solutions

-Documented customer interactions and issue resolutions in CRM software

-Collaborated with internal teams (sales, marketing, and product development) to address customer concerns and improve product quality

-Develop and maintain product knowledge to stay up to date on new releases and features

-Handled customer complaints and concerns via phone, email, and in-person

-Resolved issues related to orders, shipping, and product quality

-Utilized problem-solving skills to address customer concerns and improve overall satisfaction - Worked closely with the sales team to address customer questions and concerns

Inmar Healthcare, Accounting Representative (2016-2015)

-Manage and reconcile general ledger accounts, including accounts payable and accounts receivable

-Process and review invoices, payments, and credits

-Prepare and analyze financial statements, including balance sheets and income statements

-Assist with budgeting, forecasting, and financial planning

-Collaborate with internal teams (sales, marketing, and operations) to ensure accurate financial reporting

Blue Cross Blue Shield of NC, Customer Service, Sales, Claims (2003-2012)

-Investigate and resolve complex claims issues, ensuring accurate and timely payment

-Collaborate with cross-functional teams to resolve claims disputes and improve processes

-Develop and maintain relationships with providers and members to ensure high-quality service - Responded to member inquiries via phone, email, and chat, resolving issues and providing product information

-Utilized problem-solving skills to address customer concerns and improve overall satisfaction

-Worked closely with the sales team to address customer questions and concerns

-Generated new business leads and developed relationships with potential clients

-Presented health insurance products and services to individuals and groups

Education:

Bachelor's Degree, Business Administration, Pfeiffer University (8/2009)

Bachelor’s Degree, Healthcare Administration, Pfeiffer University (8/2009)

Certification/Awards:

HR Generalist, 2/22 Guilford Technical Community College - Colfax, NC

Recruiting, Hiring, and Onboarding Employees, 3/22

University of Minnesota - Carlson School of Management - Minneapolis, MN

Diploma in Human Resources, 3/22 Alison Courses - Galway, Ireland

Certificate in Preparing to Manage Human Resources, 2/22

University of Minnesota - Carlson School of Management - Minneapolis, MN

Lean Six Sigma, 9/15

Project Management, 1/09 Guilford Technical Community College, Greensboro, NC 5/12

Skills:

-Talent supply chain management

-Workforce planning and pipelining

-Strategic sourcing and recruitment marketing

-Recruitment process optimization

-Talent acquisition technologies (e.g., ATS, CRM)

-Data analysis and reporting (e.g., KPIs, metrics)

-Collaboration and stakeholder management

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