Customer Service Project Management
Resume:
PROFILE SUMMARY
Experienced leader with a strong background in sustainable gardening, community development, and plant cultivation. As Chairman of Agrihood under the San Manuel Revitalization Coalition, I lead initiatives focused on food scarcity and community engagement, successfully organizing events and managing volunteer teams. With hands-on experience in plant care from my role as a Dispensary Technician, I have expertise in trimming, harvesting, and quality control. Over two decades of operations management and leadership experience have equipped me with skills in project management, customer service, and strategic planning. Passionate about sustainability and agriculture, I bring a deep commitment to fostering growth and revitalizing communities.
SKILLS
Financial Accounting
Computer Science
Web Design
Travel and Tourism
Writing
Social Media Management
Plant Care and Maintenance
Customer Service Excellence
Sales and Marketing Strategies
Knowledge of Horticulture
Inventory Management
Professional Presentations
Canva
Google Drive
Microsoft Excel
Project Management
Advertising
Marketing
PROFESSIONAL EXPERIENCE
San Manuel Revitalization Coalition Agrihood
Executive Board Member & Chairman November 2019 – Present
As one of the founding members of the San Manuel Revitalization Coalition (SMRC), I have played an instrumental role in establishing the mission and governance of the organization, which is focused on improving local communities through sustainable initiatives. My leadership within the Coalition has helped build an impactful organization that fosters growth, collaboration, and revitalization in the region. Key Responsibilities:
Chairman of Agrihood (Food Scarcity Committee): Spearheading initiatives to combat food scarcity by overseeing the development and strategic direction of the Agrihood project, now in its second year.
Governance & By-laws: Authored the foundational by-laws and developed the committee's structure, ensuring strong organizational governance and operational efficiency.
Event Leadership: Successfully led the creation and execution of a community Street Market, which became a significant local event, drawing positive attention and engagement from the community.
Team Leadership: Manage and motivate a diverse team of volunteers, stakeholders, and community leaders, fostering collaboration and driving results.
Community Relations: Cultivate relationships with local residents, businesses, and public officials to build partnerships that align with the Coalition’s vision and mission. AccentCare
Home Care Provider May 2019 – Present
As a Home Care Provider at AccentCare, I offer compassionate, personalized care for individuals with disabilities, including a full-time commitment to caring for a permanently disabled family member. This role has allowed me to develop expertise in providing essential daily support, personal care, and maintaining a safe and clean living environment for those in need. Prior to the pandemic, I also managed care for up to four rotating clients, ensuring comprehensive support for each individual’s unique needs. Key Responsibilities:
Personalized Care: Provide full-time care for a permanently disabled family member, as well as rotating clients, including assistance with daily living activities such as meal preparation, bathing, and personal hygiene.
Household Management: Perform a variety of household tasks including cleaning, laundry, grocery shopping, and meal planning to ensure a healthy and safe living environment.
Health Monitoring: Maintain detailed records of patient care, progress, and any changes in health or behavior, reporting observations to supervisors and case managers as needed.
Medication & Appointment Assistance: Remind and assist clients with taking prescribed medications, and transport them to medical appointments, ensuring timely and effective healthcare management.
Errands & Transportation: Complete local errands such as grocery shopping and picking up medications, while providing safe transportation to medical and personal appointments. Airbnb
SuperHost Sole Proprietor January 2017 – Present Locations: Tucson, AZ (2017–2023) San Manuel, AZ (2023–Present)
As an Airbnb SuperHost and Sole Proprietor, I oversee all aspects of managing short-term rental properties, including providing exceptional guest experiences and maintaining a 5-star rating. My role encompasses operations management, hospitality, customer service, and property maintenance, requiring a wide range of skills developed over two decades in the workforce.
Key Responsibilities:
Operations & Property Management: Managed the day-to-day operations of multiple Airbnb locations, ensuring each property remains clean, well-maintained, and fully stocked with amenities.
Guest Experience & Complaint Resolution: Provided excellent guest service, addressing inquiries, resolving complaints, and maintaining communication with guests before, during, and after their stay. Available 24/7 for guest needs.
Maintenance & Preventative Care: Personally handled emergency repairs and routine maintenance tasks, including basic plumbing, electrical work, yard work, and general property upkeep.
Housekeeping & Sanitation: Ensured properties are cleaned to the highest standards, utilizing skills from home health and hotel industry experience to maintain sanitation and cleanliness.
Financial Management: Managed the financial aspects of the business, including setting rates, adjusting reservations, tracking expenses, and completing yearly tax filings using tools like MS Office, Excel, and QuickBooks.
Inventory & Purchasing: Conducted inventory assessments, ordered necessary supplies, and managed the purchasing of materials needed to maintain the properties.
Marketing & Social Media: Developed and executed social media strategies to promote listings, utilizing the Airbnb app and other platforms to attract new guests and keep the property consistently booked.
Night Auditor & Reporting: Handled nightly reconciliations, income tracking, and reporting, ensuring accuracy in all financial transactions.
United States Census Bureau
Enumerator Field Representative May 2022 – June 2024
As an Enumerator Field Representative for the United States Census Bureau, I conducted interviews and gathered data for vital national surveys, playing a key role in collecting accurate and reliable demographic information. My RUBYN JAMES ENGELS
***********@*****.*** 619-***-****
linkedin.com/in/rubynjames https://www.sanmanuelcoalition.org/agrihood Page 2 of 2
responsibilities involved both in-person and remote interactions, requiring strong communication, research, and organizational skills. This temporary, field-based position provided a dynamic and flexible work environment where persistence, patience, and attention to detail were essential. Key Responsibilities:
Survey Data Collection: Interviewed individuals and households at pre-selected addresses, gathering data to support national statistical research and census requirements.
Public Engagement: Educated participants on the importance of their involvement in surveys, effectively addressing objections or concerns to ensure compliance and cooperation.
Appointment Setting & Cold Calling: Scheduled appointments with respondents, often conducting cold calls to follow up on incomplete surveys or to locate individuals who were difficult to reach.
Research & Case Management: Utilized online tools and databases to locate case information and track responses, ensuring timely and accurate completion of each case.
Teleconferencing & Remote Communication: Conducted interviews and communicated with respondents via phone and video conferencing when in-person interviews were not feasible.
Multi-State Support: Occasionally traveled to assist other regions in need, providing additional fieldwork support in different states to meet project goals and deadlines. Hemp Temps
Dispensary Technician October 2016 – March 2018
Location: Denver, CO
As a Dispensary Technician with Hemp Temps, I gained extensive hands-on experience across various cannabis industry sectors, including growhouses, edible processing plants, and dispensaries. Working closely with family farms, MIPS, and high-profile brands, I contributed to the cultivation, harvesting, and processing of cannabis, applying my passion for providing quality, farm-to-table products. I held a regular position at Yuma’s grow warehouse, where I assisted in plant cultivation and processing.
Key Responsibilities:
Plant Cultivation & Care: Watered, thinned, and maintained cannabis plants to promote healthier growth and higher yields, regularly assisting the master grower with day-to-day cultivation tasks.
Trimming & Harvesting: Trimmed and harvested cannabis plants, ensuring product quality by removing excess plant material and preparing flowers for distribution.
Cloning & Propagation: Assisted in cloning and propagating cannabis plants, ensuring the health and quality of new plants for future growth cycles.
Product Management: Organized tools, materials, and harvested products, keeping the warehouse efficient and production-focused.
Quality Control: Weighed, trimmed, and prepared cannabis products for sale, maintaining strict quality control to meet industry standards.
Cleaning & Sanitation: Maintained a clean, sanitary work environment to ensure compliance with health and safety regulations within the growhouse and production areas.
Industry Experience: Worked with well-known brands like Snoop’s Edibles and a THC soda company, gaining valuable insight into the edible and infused products sector of the cannabis industry. AAA Automobile Club of Southern California
Senior Representative III, Help Desk, Dispatcher February 2009 – January 2014
As an Emergency Roadside Dispatcher at AAA Automobile Club of Southern California, I managed high-volume dispatch operations within a fast-paced, structured, goal-oriented environment. I provided empathy-driven customer service, diffusing high-tension situations and ensuring member safety while coordinating emergency roadside assistance.
Key Responsibilities:
Emergency Dispatching: Processed inbound and outbound calls for roadside assistance, working with over 350 independent contract stations to facilitate timely service delivery to members.
Customer Service: Utilized excellent communication skills to keep members informed of their requests’ status, delivering empathy-driven customer service in stressful or high-pressure situations.
Problem Solving & Resource Utilization: Leveraged available resources to effectively manage roadside emergencies, providing clear and timely solutions to both members and service providers.
High-Volume Coordination: Worked in a fast-paced, goal-oriented call center, handling multiple dispatches simultaneously and ensuring that service was delivered efficiently.
Real-Time Communication: Maintained communication with drivers and service providers, ensuring timely dispatches and addressing any complications that arose during service delivery. EDUCATION
Associate of Science (AS), Computer Business Technologies July 2014 – August 2015 San Diego City College
Create pro-business presentations, organize business records using electronic tools, maintain accounting records over long periods of time. Working toward this degree prepared me to propel my personal small business to a living wage. Although unfinished, I am very articulate, intelligent, critical thinker, with years of experience doing a mirade of skilled jobs.
Web Design & HTML Coding 2014 – 2015
Treehouse
Studied basic web design coding, including HTML, CSS, and Ruby on Rails.
Shinpiden, Reiki Master & Teacher 2016
Usui Ryoho Reiki
Completed advanced Reiki training, becoming a certified Reiki Master and Teacher in the Usui Ryoho tradition.
Diploma, Music Performance, General 1994 – 1998
Catalina Magnet High School
Focused on music performance while completing general education requirements. LICENSES & CERTIFICATES
Landmark Forum - Landmark
SHINPIDEN - Reiki Master & Teacher - Usui Ryoho Reiki
Cannabis Cultivator & Professional Trimmer - Hemp Temps HONORS & AWARDS
Leadership and Dependability - San Manuel Revitalization Coalition Oct 2022
Was given an honorary acknowledgement of 4 years of excelling in leadership, recognizing the hard work and reliable dedication to the Non Profits mission.
REFERENCES
Available upon request
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