Customer Service Delivery Driver
Resume:
ALEXANDER UKOUMUNNE
*********@*****.***
North Miami Beach, FL 33162
EXPERIENCE
AMAZON PRIME (SURFSIDE ANGELS)
Delivery Driver
May 2024 to September 2024
Sorting packages for delivery
Territory management
Time management
Customer Service
Organizing
BOUCHER BROTHERS
Guest Attendant Miami Beach Florida
January 2024 to April 2024
Welcoming guest, meeting and greeting,
Providing information of products and services we offer.
Building and maintaining relationships brtween company and guest.
Helping them checking in and setting up equipments for their comfort throughout their stay.
Providing feedback to management.
Training new employees.
PRESTIGE HOME PROS HERCULEADS MARKETING
Sales Respresentative Miami Florida
April 2023 to August 2023, August to December 2024
Outside sales canvass representative with a great character and application of strategic skills to achieving successful sales to support organizations growth.
Significant success track records has shown great potential of my abilities in the Industry within experiences. Also a pioneer member of fast leading marketing firm in Miami. My job duties were
* Sourcing new leads,
* Providing product knowledge to clients for better decisions,
* CRM management,
* Opening and closing sales
* Building and maintaining customer relationships
* Meeting sales target leading organizational growth.
DMET ENTERPRISE
Customer Service Executive Victoria island Lagos
February 2021 to March 2023
My job description required;
Explained benefits and advantages of different products and services offerings to customers.
Updated account information after customer calls and noted client concerns and issues.
Creating and ensuring organized structure of customer service department is maintained to optimize demands and enhance response efficiency.
Ensuring applied SWOT analysis are carried out consecutively to meet up the demands of the market.
Promoting strengths and opportunities to drive revenue growth.
Evaluated trends in customer service issues to analyze complains and identify opportunities for improvement.
Delivered fast, friendly and reliable services for routine questions and service complaints.
Promoting customer relationship and patronage
BANKERS WAREHOUSE
Cash Processing Officer Victoria island Lagos
January 2018 to February 2021
Balanced overall budget
Measuring daily cash needs against money safe contents and communicating with managers to replenish supply of cash on hand when necessary
Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
Packaged orders submitted online or via telephone, carefully selecting inventory, addressing correctly and dispatching to appropriate personnel for delivery or shipping.
Matched orders with invoices and recorded required information.
Received and recorded cash, checks and transfers.
Reduced financial discrepancies by accurately managing accounting documentation.
Accessed financial information to answer questions and gather details about specific accounts.
Sorting of Cash Audited Clean(CAC) and Cash Audited Dirty(CAD).
Vaulting.
Hotel De Sandra Old Ojo Road, Lagos.
Supervisor
August 2014 to march 2016
Overseeing daily operations.
Managing staffs.
Ensuring guest satisfaction.
Handling customer complaints.
Coordinating housekeeping and maintenance.
Monitoring inventory and budgets.
Implementing hotel policies and procedures.
Maintaining high standard of service and making sure the hotel runs smoothly and efficiently.
Summary
Reliable Customer Service Executive used to building lasting client relationship. Seeking the opportunity to boost a company’s success through attention to detail and drive for excellence.
Performance oriented Customer Service Executive bringing demonstrated record of accomplishment over 7 years. Natural leader with excellent problem solving and planning abilities.
Skillful in addressing all customer concerns and implementing strategic solutions. Boost customer satisfaction by analyzing and improving procedures to capitalize on emerging trends and integrate new approaches. Proactive in updating programs and policies to prevent lags and maintain industry leading service levels. Highly analytical and objective with methodological approach. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships.
Cultivating partnership and growing business.
Skills
Customer Needs Assessment
Technical Support
Sales Management
Presentation Skills
Financial Report Writing
Marketing
Forcasting
Issue escalation
Strategic Planning
Process improvement
Education
Bachelor of Science
University of Lagos
Lagos, Nigeria
Business Administration, June, 2013
Additional coursework in strategic Planning on Organizational growth
[3.14] GPA
[2.40] CGPA
Contact this candidate