Customer Service Fire Chief

Ravin L Anderson

***** ***** ***** *****; Hampton, GA 30228

678-***-**** **********@*****.***

EXPERIENCE

Admin. Assistant for Fire Chief June 2023- present City of Fairburn Fire Department

● Assisting the Fire Chief with everyday work life.

● Scheduling and overseeing meetings “vendors, employees, Department, Mayor & Council”and interviews “new employees”.

● Keeping up with official records, Chief’s Department & Regional meetings

● Maintaining invoices and purchases

● Overseeing Credit Card Recon., Invoices, Receipts and Budget Lines within the department

● Customer Service "answering phones, directing and helping the local community citizens

& events”

● Complies payroll data and verifies time sheets on the behalf of the Fire Department

"Paycom"

● Assisting the Finance Department with weekly vendor payouts “W-9, invoices” also composing Memos, Plans, Notes, Calendars, & City Events Admin. Assistant July 2022- June 2023

CSM America

● Handling and filing paperwork for each employee.

● Supervising with time sheets and making sure each employee’s time was put in properly every week for payroll.

● Helping every employee set up their Paycom so they can view or edit personal information, tax information, benefits, and view their check stubs, personal action forms.

● Assisting supervisors with employees receiving paperwork & attending their fingerprint and badging appointments to start working.

● Making sure every employee attends every training class.

● Excellent organizational and leadership skills

Dispatcher January 2022- April 2022

Heart Of the Streets Trucking LLC

● Replying and handling calls via email, phone, or online

● Posting work-related announcements via social platforms

● Updating clients & truckers call logs.

● Recording all information, managing location routes and cargo

● Collaborate with vendors every day for details to enable tracking of supplies.

● Responsible for daily dispatch of orders to make sure they’re on time and proper distribution to notable centers

Customer Service Rep August 2021-January 2022

Concentrix, Work From Home

● Helping customers with accounts and order details while using different programs & softwares

● Introducing different products, promotional sales, new equipment, prices, bundles deals

● Answering phones and connecting customers to the right department or assisting

● Using a log when having any type of customer interaction “All calls are Monitored”

● Assisting Technical Support with minor Tech issues. Life Enrichment Manager January 2021 - July 2021

Sunrise Senior Living -Decatur, GA

● Inspire, motivate and encourage volunteers and team members to engage residents in meaningful, purposeful activities throughout each day

● Orchestrate and oversee the facilities in-house Life Skills program, which includes evaluating resident’s needs, tailoring a plan for each person, engaging them in daily activities, and motivating each resident to adapt Life Skills to their personal abilities

● Make responsible choices, implement decisions and act in a resident's best interest in regards to nutrition, medication, exercise, and other care

● Effectively communicate each resident's status and needs to team members, family, and physicians

Caregiver September 2019 - August 2020

Providence Senior Living, Alpharetta, GA

● Assisted seniors with personal care which included bathing and grooming, dressing, toileting, feeding and administering medication

● Prepared meals and ensured that clients intake a proper amount of nutrients based on provided guidelines

● Monitored each person’s vitals throughout the day, noting changes and communicating them with family members and doctors

● Supported residents physically and emotionally by ensuring upkeep and cleanliness of all areas as well as paying close attention to their mental and physical conditions Office Coordinator May 2016- August 2019

DriveTIme, Stockbridge, GA

● Acted as a liaison between dealerships to attain information about vehicle issues or warranties

● Scheduled and processed appointments for customers or other dealers

● Managing & Assisting finance department with reconciliations, invoices, receiving and applying credits, and other duties as needed

● Tracked and audited an inventory of tires, cars, parts, and detail material each week using Microsoft Excel

Administrative Assistant April 2015- April 2016

Clowers Communication, Fayetteville, GA

● Used a variety of databases to track employee information, maintain company inventory, and communicate across multiple offices

● Monitored intake of inbound calls and emails from customers and employees

● Created, sent out, and processed applications for new hires

● Ordered and distributed merchandise to each manager to pass on to new field agents SKILLS

● Ability to work independently without direct supervision

● Ability to handle multiple priorities at once

● Demonstrates good judgment, problem solving and decision making skills

● Familiarity with office management procedures and basic accounting principles

● Excellent knowledge of MS Office and office management software (ERP etc.) EDUCATION

Bethune Cookman University, Daytona Beach, Florida Computer Science/ Human Services

North Clayton High, College Park, Georgia

Diploma Received June 2007

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