Customer Service Representative

FELIPIA QUARTERMAN

ADDRESS: **** ****** ***** ** ******* GA 30311

PHONE: 470-***-****

EMAIL: *******************@*****.***

Customer service representative with over four years of experience in telephone and face-to-face customer service. Experience with sales, troubleshooting, tech support, and customer care. Knowledgeable with major customer service software, handling customer complaints, and maintaining a positive and friendly disposition. Hoping to use my wealth of experience to attain employment in a customer service role.

Education

George Carver High School

Atlanta, Georgia

Experience

Metro by T-Mobile

Sales Rep/March 2019 - Current

Assist customers with product selections, provided recommendations, and processed sales transactions resulting in a 10% increase in sales

Provide excellent customer service resulting in a 20% increase in customer satisfaction ratings.

Assist in visual merchandising resulting in a 10% increase in sales of promoted items.

Process and balanced cash and credit card transactions with zero discrepancies.

Skills

MS Office proficiency

Sales

Computer proficient

Conflict resolution