Data Entry Executive Assistant

*** * ********* **, ***********, US, ***** •

*************@*****.*** • 708-***-****

SHANTIA HOWARD

Administrative Professional

PROFESSIONAL SUMMARY

Detail-oriented administrative professional with extensive experience supporting executives and managing office operations across various industries. Proven track record in maintaining confidentiality, optimizing time management, and providing high- level administrative assistance. Skilled in coordinating training programs, managing calendars, and handling complex travel arrangements. Proficient in billing and invoicing processes, data entry, and utilizing various software tools to enhance efficiency. Strong background in healthcare administration, including patient scheduling and HIPAA compliance. EMPLOYMENT HISTORY

HR - CONFIDENTIAL SECRETARY (CONTRACT) Oct 2023 - Present City of Aurora Aurora, IL

EXECUTIVE ASSISTANT/MANAGER Aug 2021 - May 2023

Hersse Boutique Bolingbrook, IL (hybrid)

BILLING CLERK/DATA ENTRY Oct 2019 - Apr 2022

Waste Management Remote

RECEPTIONIST Oct 2018 - Jan 2020

Woman Health Care Bolingbrook, IL

ADMINISTRATIVE SUPPORT (CONTRACT) Dec 2016 - Jul 2018 PNC Mortgage Downers Grove, IL

• Performed clerical and administrative tasks, including handling return mail and running daily reports to support office operations.

• Updated spreadsheets and maintained accurate records, ensuring data integrity and easy access for team members. Manage confidential HR tasks, enhancing document accuracy and workflow efficiency. Coordinate training sessions, boosting employee skills and maintaining compliance. Ensure confidentiality and accurate record-keeping for employee progress tracking. Craft clear communications and manage sensitive documents, adhering to best practices. Implement scheduling systems, maximizing productivity and supporting HR operations. Managed executive communications, ensuring smooth operations and timely responses. Coordinated travel and appointments, optimizing executive schedules for efficiency. Handled billing and payroll, maintaining accuracy and timely processing. Enhanced brand visibility through social media management, boosting customer engagement. Streamlined inventory management, improving operational efficiency. Processed invoices to boost billing efficiency, ensuring precise and timely financial records. Balanced accounts with meticulous attention, maintaining compliance and accuracy. Reviewed accounts to identify discrepancies, ensuring error-free financial documentation. Generated detailed reports to track billing performance and operational improvements. Coordinated logistics for deliveries, optimizing schedules to meet client demands effectively. Managed patient check-ins and scheduling, enhancing clinic efficiency and patient satisfaction. Ensured accurate electronic medical records and HIPAA compliance, improving data reliability. Handled payment processing, boosting revenue cycle management and operational effectiveness. Created a welcoming environment, balancing efficiency with empathetic care for better patient experience. Ensured meticulous management of medical records and insurance verifications, upholding strict confidentiality standards and HIPAA compliance

Fostered a welcoming clinic atmosphere, balancing professional efficiency with empathetic care to enhance overall patient experience

Implemented new scheduling system, optimizing provider availability and improving patient access to services Analyzed appointment patterns and patient feedback to propose operational improvements, contributing to increased patient satisfaction

• Managed email correspondence, tracking and responding to inquiries in a timely manner.

• Organized and scanned documents, maintaining an efficient filing system to facilitate easy retrieval.

• Reviewed documents for accuracy and completeness, providing support to underwriters and document specialists as needed.

• Adjusted and edited time cards, ensuring accurate payroll processing and submission of vacation requests. OFFICE SUPPORT Apr 2015 - Dec 2017

Select Staffing Downers Grove, IL

• Short term temp assignments - Clerical and administrative duties, running errands, file organization, scanned documentation and enter into database, timecards assisting (payroll), posting jobs, scheduling interviews, medical claims and billing, order supplies.

EDUCATION

ASSOCIATE OF SCIENCE/HEALTH SCIENCE

Ultimate Medical Academy Tampa, FL

SKILLS

Administrative Support, Executive Assistance, Time Management, Calendar Management, Travel Arrangements, Billing, Invoicing, Data Entry, HIPAA Compliance, Patient Scheduling, Document Management, Inventory Management, Social Media Management, Customer Service, Report Generation, Insurance Verification, Payroll Processing, File Organization, Medical Records Management.

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