Customer Relations Inventory Control

Sherrell Russell

Birmingham, AL 404-***-****

With years of high-level experience, I am a talented Administrative Professional who has provided exemplary support in to Public Administrators, Board of Directors (within both the public and private sector), as well as to C-Suite Executives and their leadership teams, in the fulfillment of sometimes complex and challenging objectives.

Professional Industry Skills/Certifications

American National Standards Institute, CFP Industry Certification # 13796112

Certified T.E.A.M. Sports & Entertainment Professional

OSHA-10/Material Safety Data Subject Matter knowledge

POS {Point-of-Sale Terminal/Register} Cash Reconciliation/Inventory & Customer Relations Management Systems

Advanced User of MS Office Suite (Word, Excel, PowerPoint, Outlook)

10-Key (alpha/num) 7,000-9,000 keystrokes/p/h (data input & analytics)

Industry Experience

Operations Lead

Atlanta, Georgia

November 2022 to December 2023

Responsible for the organization of daily activity of the pick/pack and bundle make-up area in the shipping department.

Coordinated closely with transportation, inventory control, quality, safety and implementation teams.

Investigation of customer complaints using 5y analysis, in order to find root causes of errors and determine solutions to correct these issues.

Managed 15-20 union employees in the pick/pack and bundle make-up operation.

Coordinated carrier pallets for FedEx, UPS, DHL, and USPS ensure on-time completion, eliminating inaccuracies and delays

Facilitated the replenishments for assigned department for unloading and put away of inventory.

Maintained ongoing communication with relevant departments to ensure accurate inventory management & controls, including helping with physical inventory investigations.

Establishing operational procedure guidelines for the pick/pack and bundle make-up areas.

Cross-trained employees in all areas of the operation allowing for better flexibility for coverage in other areas of the warehouse.

Front Line Supervisor - Training Dept

United Parcel Service UPS

May 2018 to November 2022

Sports & Entertainment Supervisor February 2017 – April 2018

Oversee designated areas and staff (at respective event venues) ensuring location sufficiently meets operating standards (company, health, OSHA, league), and routinely attend to all departmental guest services matters

Supervise, Assist, and Develop internal staff (and Not-for-Profit Teams) to attain operational efficiencies

Collaborate with other departmental heads in matters specific to Operations, Culinary, Warehousing, and in bettering the overall Guest/Fan experience

Earnestly supported the initiatives and philosophies set forth by the company, its industry partners and the society we serve…

Administrative & Operational Management Independent Contractor 2011-August 2017

Capacities Served: Life Sciences, Health Administration, Social Services and Civics

Assisted the firm in managing its existing client portfolio, its day-to-day office operations, and leading its administrative staff; Coordinated with relevant stakeholders through life-cycle of project mandates; Prepared project/client-specific documentation and other narrative reports for CRM portfolio administration.

Secretarial Administrator/Bookkeeper (Risk, Compliance, and Governance) 2007-2010

Significantly improved the Chapter’s operational efficiency through the implementation of enhanced administrative practices; Markedly coordinated niche industry-specific program events for the earnest industry professionals of the day; Program Attendance increase of 15%; Member enrollment up-tick of 5%, Membership retention 99%.

Created first-ever online presence for Chapter-specific communication, news, programs, event/class registration.

Other independent contractor/internships within the Financial Services, Governance, and Life Science industries

Notable Accomplishments

Successfully coordinated high-level Risk Integration Projects following merger & acquisition activities, to integrate the entities into one, with the goal of obtaining a shared risk process and culture

Served as the regional coordinator for the company’s regulatory examination (Georgia and Alabama)

Recognized as “Top Performer” within the firm’s Risk Management Group

Chosen as the sole Administrative Associate to serve on the Bank’s Risk Committee

Elected as Chair of the Young Professionals Committee for Georgia Chapter (Risk Management)

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