Customer Service Direct Care
Resume:
Amy Harris-Griesemer
Reading, PA *****
****************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Licensed Direct Care Staff/Caregiver
Keystone Villa at Fleetwood-Fleetwood, PA
August 2024 to Present
• Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well- being
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
• Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
• Managed medical appointments and transportation arrangements for clients as needed
• Provided companionship and emotional support to alleviate feelings of loneliness or isolation
• Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation
• Implemented fall prevention strategies by removing hazards from the environment
• Documented daily observations including changes in behavior or health conditions
• Supported individuals with mobility challenges through proper transfer techniques using assistive devices when required
• Responded quickly during emergencies such as falls or sudden illnesses by providing first aid assistance while waiting for medical help
• Notified appropriate authorities in cases of suspected abuse or neglect according to established protocols
• Maintained confidentiality regarding sensitive personal information about clients at all times
• Demonstrated patience, empathy, and understanding when dealing with individuals experiencing cognitive decline or memory loss
• Fostered positive relationships with family members by providing regular updates on the well-being of their loved ones
• Served as an advocate for clients' rights and ensured they received respectful treatment from others
• Closely monitored fluid intake/output and reported any abnormalities to healthcare professionals
• Assisted with end-of-life care, offering emotional support to both clients and their families
• Managed medical equipment such as oxygen tanks, walkers, or wheelchairs to ensure they were in good working condition
• Attended training sessions and workshops to enhance caregiving skills and stay updated on best practices
• Collaborated with healthcare professionals, family members, and other caregivers to ensure continuity of care
• Administered medications accurately following prescribed dosages under the supervision of a nurse or doctor
• Assisted with physical therapy exercises as directed by healthcare professionals Sous Chef/ Lead Line Cook
The Peanut Bar Restaurant-Reading, PA
February 2024 to May 2024
Cooking/ Saute/Prepping, stocking, weighting foods,portioning foods,slicing foods, fry, grilling, salad, dessert,plating, dishes, utility,
Lead Line Cook/Manager
Texas Roadhouse-Wyomissing, PA
September 2022 to October 2023
Line set, grill, broil, bake, fry, salad, point pull, point push, exposed, dishes, stocked, helped with inventory, hot prep, cold prep,meat cutter, bused, meal preparation, utility Owner/Operator
The Plaza-Reading, PA
July 2007 to December 2020
Human Resources, Phones, Accounting, Book Keeping, Advertising, Laundry, Inventory, Customer Service, Flooring, Painting, Decorating / Designing. House Cleaner/Owner
AMY HARRIS IN-Reading, PA
January 1988 to December 2020
Advertising, Laundry, Inventory, Customer Service, Carpet Cleaning, Book Keeping, Residential and Commercial Cleaner
Head Bartender/Manager
Mohnton V. F. W. Post 9045-Mohnton, PA
February 2006 to November 2011
Serving drinks, mixing drinks, customer service, inventory, liquor order, beer order, writing checks out, getting gambling foods supplies/ games, phones, food, getting entertainment, picnic and party reservations, cleaning bar/ restrooms, landscaping, Treasurer/ Trustee /President/ Bar Stewart
Mohnton V.F. W. Post 9045-Mohnton, PA
February 2006 to November 2011
Memberships, Parade/ Parties, Entertainment/ Picnic, Music/ DJ, Pig Roast/ Holiday Parties, Vouleenter Committee, Banquets, Meetings,
Scheduling, Hiring, Firing, Inventory, Advertising, Stock, Payouts,Gambling,Food, Management, Maintenance care indoors and outdoors,
Education
College in Business Management
RACC, Colorado Springs - Reading, PA
March 1998 to July 1998
Diploma in Nursing Assistant in Healthcare
Reading Muhlenberg Vo-Technical School - Reading, PA August 1994 to June 1998
Diploma/Certified in Culinary Arts
Reading Muhlenberg Vo-Technical - Reading, PA
September 1993 to June 1998
Skills
• Payroll (10+ years)
• Accounts Payable (10+ years)
• Management (10+ years)
• Driving (10+ years)
• Home Care (10+ years)
• Sales (10+ years)
• Microsoft Powerpoint (10+ years)
• POS (10+ years)
• Accounting (10+ years)
• Warehouse experience (3 years)
• Hospital experience (10+ years)
• Medical terminology (10+ years)
• Kitchen management (10+ years)
• Hospitality (10+ years)
• Forklift (5 years)
• Materials handling (10+ years)
• Restaurant experience (10+ years)
• Bartending (5 years)
• Cash handling (10+ years)
• Long term care (5 years)
• Psychiatric care (5 years)
• Inpatient (2 years)
• Psychiatry (5 years)
• Guest services (10+ years)
• Team management (10+ years)
• Cruise ship (1 year)
• Hotel experience (5 years)
• Customer service (10+ years)
• Public health (10+ years)
• Resort (1 year)
• Serving (10+ years)
• Food handling (10+ years)
• Food industry (10+ years)
• Food Preparation (10+ years)
• Culinary Experience (10+ years)
• Meat Cutting (5 years)
• Landscaping (3 years)
• Flagger (1 year)
• Box truck (10+ years)
• Limousine (1 year)
• School bus driving (1 year)
• Tractor-trailer (1 year)
• Snow plowing (1 year)
• Crane Operator (5 years)
• Forklift (5 years)
• Welding (2 years)
• Music Entertainment (10+ years)
• Kitchen experience (10+ years)
• Culinary experience (10+ years)
• Knife skills (10+ years)
• Dietary aide experience (10+ years)
• Automotive detailing (1 year)
• Buffing (1 year)
• Automotive inspections (1 year)
• Automotive service (1 year)
• Bar management (10+ years)
• Inventory management (5 years)
• Dietary aide experience (10+ years)
• Trustee/ Treasurer (10+ years)
• Mediation technician (3 years)
• Physical examinations (1 year)
• Ob/Gyn (1 year)
• Phlebotomy (1 year)
• X-Ray technician (1 year)
• Veterinary assistant (1 year)
• Horizontal drilling (1 year)
• Tow motor (1 year)
• Power tools (10+ years)
• Tire service (1 year)
• Commercial painting (10+ years)
• Flooring installation (1 year)
• Carpentry (1 year)
• Frame carpentry (1 year)
• Gutters (1 year)
• Siding (1 year)
• Masonry (1 year)
• Van driver (10+ years)
• Welding (1 year)
• Electric pallet jack (2 years)
• Veterinary clinic (1 year)
• Foreman (1 year)
• EMT experience (3 years)
• Volunteer firefighter
• Inventory control (5 years)
• Bar management (10+ years)
• Kitchen management (10+ years)
• Treasury management (10+ years)
• Real estate administrative experience (1 year)
• Office management (10+ years)
• Sanitation management (10+ years)
• Canvassing (5 years)
• Heavy equipment operation
Military Service
Branch: Marine Corps
Service Country: United States
Rank: Gunnery Sergeant
June 1997 to 1999
Managed platoon
Certifications and Licenses
Driver's License
September 1996 to September 2028
CPR Certification
September 2024 to September 2028
First Aid Certification
September 2024 to September 2028
Certified Medical Technician
June 1995 to Present
Assessments
Food service: Customer situations — Proficient
February 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Delivery driver — Proficient
March 2024
Interpreting instructions or signs and solving problems Full results: Proficient
Cooking skills: Basic food preparation — Proficient October 2023
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Customer service fit — Proficient
April 2024
Measures the traits that are important for success for customer service roles Full results: Proficient
Work style: Reliability — Proficient
April 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Bartending — Proficient
February 2024
Understanding, pouring, and mixing drink orders
Full results: Proficient
Restaurant manager — Completed
May 2024
Managing restaurant staff and meeting customer expectations Full results: Completed
Management & leadership skills: Impact & influence — Completed April 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Food safety — Proficient
October 2023
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Work style: Reliability — Proficient
March 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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