Front Desk Administrative Assistant

Michael Peacock

*** ********* ******, ****** *****, MI 490**-***-*** 3785

**********@*****.***

Work Experience

City of Hastings – Administrative Assistant (July 2024 – Present): Handles incoming phone calls and directs them to desired office connections. Updates City website with new notices and ordinances. Assembles and creates new content for bi-weekly City Council meetings. Maintained organization and efficiency in mail operations to support office workflows. Monitors and adjusts calendar listings for personnel availability, or city park reservations. Drafts paperwork for Mayor’s signature and approval.

Recovery Services Unlimited – Front Desk Administrator (March – April 2024): Created new patient registries, and scanned information sharing documents. Scheduled appointments for patients. Accepted payments for services. Handled phone inquiries from patients. Ordered office supplies. Ensured office space was clean and well-stocked.

Calhoun County 37th Circuit Court – Official Document Specialist (May 2023 – January 2024): Indexed court documents for Judge and staff review for cases. Scanned received mail documents for Judge and staff review. Handled phone and front desk inquiries from customers and legal representatives. Created new case registries. Processed payments to the court. Scheduled appointments for PPO Coordinator.

Grace Health – Health Information Specialist (December 2022 – May 2023): Indexed health information for patient charts. Provided doctors and nursing staff with delivered appointment folders. Processed and scanned incoming mail. Sent scanned items to their designated departments. Handled phone inquiries from patients and insurance companies regarding questions.

Honigman LLP – Central Services Assistant/Records Specialist (September 2015 – December 2022): Ordered supplies for the office; Work supplies, beverages, paper stock. Sorted and scanned mail and delivered when necessary. Managed all mail-related tasks, including internal mail delivery and document scanning when necessary. Ensured timely and accurate distribution of mail and handled any additional scanning requirements. Maintained organization and efficiency in mail operations to support office workflows. Maintained maintenance of general office functions and setup. Processed attorney payments for Detroit office financial. Created checks to pay for services. Assembled packets for attorney use. Maintained circulation registry for records collection onsite and offsite. Served as backup Director of First Impressions on absences, controlling the front desk, setting up client visits, and processing phone calls.

Farmers Insurance – Data Entry Operator (July 2015 – September 2015): Indexed and corrected incoming scanned information for insurance policies. Prepared batches for scanning department to process.

Blue Care Network – Data Key Entry Operator (December 2014 – May 2015): Indexed documents for patient charts. Assembled batches for scanning for medical claim sheets.

M37Auction.com – Customer Service (August 2014 – December 2014): Photographed and listed items on store’s eBay auction site. Assisted customers with handling item drop-offs, and finding auction winnings for purchase.

Pitney Bowes – Data Entry Clerk (October 2013 – March 2014): Indexed documents for health and trademark related databases.

Kent District Library – Collection Services Assistant (June 1999 – May 2013): Created book registries for District Library website based on LCCN information. Sorted book returns and reserves for delivery drivers.

Education:

West Michigan Center for Arts and Technology – Medical Biling Certification (October 2012 – July 2013)

Creston High School – High School Diploma (August 1994 – May 1998)

Skills:

●Microsoft Office (Word, Excel, Outlook, Teams)

●Data Entry (65 WPM Average)

●File Creation

●Records Maintenance

●Client and Patient Confidentiality

●Scanner and Copier Operations

●Multi-Line Phone Operations

●Front Desk Customer Service

●Newsletter Creation

●Scheduling

●Payment Processing

●Supply Ordering

●Computer Literacy

●Google (Docs, Spreadsheet, Drive)

Contact this candidate