Customer Service Food
Resume:
Christina Arena
Media, PA *****
********@*****.***
Summary of Qualifications
• Food service professional with over 15 years plus experience working throughout the industry.
• Dedicated, focused and able to prioritize to complete multiple tasks with effective follow up.
• Confident and poised in interactions with individuals at all levels and committed to superior customer service.
• Looking for a company committed to career growth and advancement. SALES
• As a Marketing Sales Representative, introduced marketing programs to foodservice and retail businesses and organizations
• Planned, developed and executed food marketing presentations
• Increased and expanded business by gaining new clients and maintaining relationships with existing clients.
CUSTOMER SERVICE
• As Catering Manager, worked closely with clients to plan menus for corporate and personal meetings, events and parties.
• Devised logistics to make sure events were stocked and staffed efficiently to ensure client satisfaction and avert any foreseeable problems.
• Provided excellent customer service through all facets of catering process. ADMINISTRATIVE
• Managed Payroll responsibilities, including timekeeping, entering data, and making calculations.
• Completed and processed New Hire paperwork.
• Performed daily inventory counts and mark-ups; Maintained proper signage and displays throughout food service and retail.
Work Experience
Caregiver
Nephew-King of Prussia, PA
January 2021 to May 2024
• Provided compassionate care and support to my nephew ensuring his safety, comfort, and well-being
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
• Maintained a clean and organized living environment for my nephew by performing light housekeeping duties
• Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
• Managed medical appointments and transportation arrangements for my nephew as needed
• Provided companionship and emotional support to alleviate feelings of loneliness or isolation
• Collaborated with healthcare professionals, family members, and other caregivers to ensure continuity of care
• Implemented fall prevention strategies by removing hazards from my house
• Assisted with physical therapy exercises as directed by healthcare professionals
• Demonstrated patience, empathy, and understanding when dealing with my nephew’s cognitive decline and memory loss
Catering Coordinator/Manager
Eastern University-King of Prussia, PA
September 2018 to February 2022
Planned and executed campus events from beginning to end with fine attention to all details. Multiple events at one time were the norm. Hired extra help when needed and often worked in kitchen and with severs when necessary. Did everything possible to make sure an event was well received and had people talking positively for months!
Benefits Specialist
Aflac-King of Prussia, PA
2015 to 2016
Broker
Epco-Feasterville, PA
2005 to 2011
Marketing & Sales Representative
Sales and Catering Coordinator
Whole Foods Market-Devon, PA
2003 to 2005
• Collaborated with clients to develop customized menus that met their specific dietary preferences, resulting in 33% increase in customer satisfaction
• Closely monitored food quality standards throughout the preparation process to guarantee that all dishes met client expectations
• Served as the main point of contact for clients before, during, and after events to address any concerns or special requests promptly
• Maintained accurate records of event details including attendance numbers, menu selections, and special dietary requirements for future reference purposes
• Demonstrated excellent problem-solving skills by quickly resolving issues related to last-minute changes in menu items, venue layouts, or guest counts
• Incorporated sustainable practices into catering operations by sourcing locally grown produce and utilizing eco-friendly packaging materials whenever possible
• Managed multiple events simultaneously, ensuring that each received equal attention to detail and exceeded client expectations
Owner & Operator
Christina’s Catering-King of Prussia, PA
1999 to 2004
• Oversaw every aspect of business.
• Maintained high levels of customer satisfaction through exceptional service delivery
• Increased customer base by 50% through targeted marketing campaigns
• Negotiated contracts with key clients/vendors resulting in cost savings.
• Cultivated positive relationships with stakeholders including investors, partners, suppliers etc
• Served as the primary point of contact for all customer inquiries or concerns resolving issues promptly Education
Associate's degree in Culinary Arts
Restaurant School at Walnut Hill College - Philadelphia, PA September 1994 to June 1995
Bachelor of Arts in Communications
Temple University - Philadelphia, PA
August 1983 to December 1987
Skills
• Menu Planning (10+ years)
• Training & Development
• Event Planning
• Kitchen Management Experience
• Catering
• Banquet Experience
• Supervising Experience
• Presentation Skills
• Restaurant Management
• Culinary Experience (10+ years)
• Management
• Food Preparation
• Leadership
• Food Production
• Budgeting
• Restaurant Experience (10+ years)
• Kitchen Experience (10+ years)
• Merchandising
• Office Management
• Food Service Management
• Quality Assurance
• Events Management (10+ years)
• Employee Orientation
• Upselling
• Event planning (10+ years)
• Caregiving (4 years)
• Bartending (10+ years)
Certifications and Licenses
Driver's License
Bartender License
Food Handler Certification
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