Principal Business Analyst

Michael S. Silverman

Address: *** ****** *****, ************, ******* 30251

Cell: 404-***-**** E-mail: ********@*********.***

Business Analysis, Process Re-engineering, Quality Assurance

SUMMARY OF SKILLS

10+ years of Agile development including Scrum Master role (obtained certification as a Scrum Master in 2007)

10 + year of SDLC methodologies and Process Improvement.

10 + years of SQL script development including utilization of Automated Testing tools

10 + years of In-depth technical knowledge and experience with data conversion, quality assurance, web development, ERP systems implementation, database management, and data warehouse development.

10 + years of Business Analysis (BA) functional experience (Sales, Marketing, Finance, Accounting, Cash Management, Treasury, Warehousing, Logistics, Distribution, Shipping, Manufacturing and HR).

10 + years of User Acceptance Testing

10 + years of analyzing and refining stakeholder requirements for mission critical applications.

10+ experience as a liaison between the technical and functional teams most recently in an Agile/Scrum environment.

10 + years GAP analysis of business rules, business and system process flows, user administration, and requirements.

10+ years of project budget planning, execution, timing, functionality, quality and communication while reducing cost.

Broad range of industry experience including banking, computer services, insurance, government, manufacturing, medical, consumer products, business products, web-based services, travel, telecommunication, and non-profit.

TECHNICAL SKILLS

Amazon Web Services (AWS). DevOps, ServiceNow, Jira, SAS Studio, Microsoft Windows, Microsoft SQL, Microsoft Office (Word, Excel, Outlook, PowerPoint, Project, Visio), Rational Rose, SDLC, CMM, JAD, UML-Unified Modeling Language, Use Case, Business Process Modeling, Storyboard, Business Process Improvement, Workflow analysis, Data Flow Diagrams, Data Modeling, Object Oriented Analysis & Design, RUP-Rational Unified Process, SQL Plus, MS-SQL (Azure), MySQL Workbench, DBeaver, DrawIO, SharePoint, SAP, Blueprint BPM, Agile, Salesforce, Tableau, Cognos, Power BI, Cloud Computing, HP Quality Center (Mercury Automated Testing), Flowchart Maker

HISTORY

Georgia Pacific 01/23 – 12/24

Business Analyst (Saibber LLC contract.)

Atlanta, Georgia (80% Remote)

Enterprise Data and Predictive Analytics

Currently the Lead Business Analyst and QA Manager for two enterprise initiatives capturing metrics and alerts for remote and robotic equipment supporting over 100 Remote Engineers.

Responsible for managing functional requirements, developing User Stories, authoring test cases, identifying & resolving defects, and implementing releases within a fully Agile environment utilizing AWS and DevOps.

Part of multinational team.

AT&T 04/17 – 10/22

Business Analyst (North Highland Group contract. Hired as an AT&T employee February 2018)

Atlanta, Georgia (100% remote since February 2020)

Division- Enterprise Markets – Customer Insights

Responsible for ensuring that over 100 surveys per year to include the inbound and outbound feeds to a 3rd party, portal processing, customer facing surveys and whether the requirements have been satisfied.

Developed over 200 MS-SQL scripts per year as part of Data Analysis for QA and to verify data mapping, data population and perform data conversion. Data utilized from internal Customer Insights warehouse, corporate warehouse and vendor warehouse.

Authored and implemented the Quality Assurance policies & procedures used for all new or revised surveys for U.S. and Mexico.

Performing quality control testing for all Customer Insight surveys. This is the survey platform used to measure AT&T performance at the company and individual levels when delivering products, services and support across the business organization. The results are used to identify concerns and provide feedback to employees.

Managed End to End testing to exercise all aspects of a survey prior to deployment to deliver on time and defect free surveys

Work with project managers, technical analysts, internal & external developers to provide on time delivery of quality surveys.

Documented operations processes for organization.

Primary Capital 11/16 – 3/17

Lead Business Analyst (Silicus contract}

Atlanta, Georgia

Initially brought in for a 2-month project to map the National Institute for Standards and Technology Policies & Procedures for Information Security to their IS0/IEC 27000 counterparts in preparation of a risk assessment. Project included Disaster Recovery and Business Continuity risks.

Mentored two subject matter experts training for business analysts in PMO organization.

Performed detailed analysis utilizing Excel for I.T. project prioritization and a $100M sale of loan servicing.

Re-Engineering the process to turn over loans from warehouse lenders.

Authored Use Cases for how customers and employees utilize proprietary web application, Byte mortgage software & Salesforce.

Defined and performed the test strategies and associated scripts for the verification and validation of all defined business requirements and associated functionality.

INTERNAP 11/15 – 9/16

Lead Business Analyst (Computer Aid contract)

Atlanta, Georgia

Initially brought on for a 3-month project to document End-to-End As-Is Process flows and Use Cases for ~200 processes including Finance, Billing, Collections, Service Delivery and Sales for entire company across all product lines. Goal is to identify major areas for process improvement. Worked directly with SVP Finance and VP IS to identify “quick wins” to improve operational efficiencies.

Updated Disaster Recovery handbook.

Developed As-Is process flows, business requirements and vendor evaluation scorecard for Configure-Price-Quote RFP for Salesforce CRM.

Gathered requirements and created scorecard for Commissions system. Findings resulted in inviting 4 top vendors in for demo and detailed review. Participated in vendor selection process.

Performed critical analysis for issue with key customer using Excel, SQL queries and data extracts. Results produced both process and software changes saving INTERNAP from significant revenue loss. Worked with development to produce tool to assist Sales Management in identifying similar issues with other customers.

Developed Change Management Policies and Procedures.

Hired and mentored additional Business Analysis resource.

Verizon Telematics 03/15 – 10/15

Lead Business Analyst (JDC Group 6-month contract)

Atlanta, Georgia

Part of team creating end-to-end process modeling, use cases and business requirements for new platform development effort across all product lines. Responsible for service execution module. Conducted JAD sessions.

Participated in JAD sessions for Mercedes Benz and Volkswagen. Presented process models for dealer feeds.

Authored Use Cases for Nissan SiriusXM product enhancements.

AT&T 05/13 – 03/15

Project Manager & Lead Business Analyst (GroupO and Experis contract)

Atlanta, Georgia

Division- Enterprise Markets – Customer Insights

Performed requirements gathering and use case development in support of the TACR!FT Survey application.

Supported operations for wireline and U-verse international service organizations.

Authored SQL scripts to validate requirements

Utilized Microsoft Power BI, Tableau and Cognos 4GL for data quality analysis as part of prototyping effort.

Division- Business Intelligence & Reporting AT&T Home Solutions – Consumer Marketing

Developed sales and churn related metrics for IP products utilizing a dashboard based on an IPAD and supported by drill down analysis. Responsible for Sales Work Stream Business Requirements Document and metrics and attributes mapping. Assisted in the creation of wireframes to support prototype system.

Performed requirements gathering sessions for developing metrics for both wireless and wired products.

Developed Use Cases, Business Requirements Documents, Test Plans and UAT Scripts

Work with technical team to develop and implement client solutions across the country.

Mentored additional business analyst resource.

NorthgateArinso 02/13 – 05/13

Lead Business Analyst (3-month contract)

Atlanta Georgia

Part of team implementing document management module for State Street Bank across 25 countries.

Managed requirements process and implement technical solution.

Developed test strategy, prepared test scripts, conducted user acceptance test and gained signoff.

Designed issues tracking process, categorized and prioritized issues, prepared root cause analysis and provided recommendations for resolutions.

Provided coaching to client and technical team on issues tracking, testing and resolution.

Travelport 07/12-12/12

Lead Business Analyst (AGSI 6-month contract)

Atlanta, Georgia

Part of Team working directly for the Vice President of Requirements Management at Travelport to implement a common requirements management process and platform across 11 development groups.

Conducted interviews with stakeholders and SMEs to capture the existing requirements management processes.

Developed and presented new workflows to implement best practices on a common platform.

Co-authored Standard Operating Procedures for new processes.

Worked with team to prototype process on H.P. Quality Center and Jira platforms.

Piedmont Healthcare Corp. 11/11-06/12

Lead Business Systems Analyst (contract)

Atlanta, Georgia

Process consultant and business analyst on the Project Management Team to facilitate the opening of a new hospital to replace the existing Piedmont Newnan Hospital.

Responsible for upgrading the cardiovascular catheter lab software from WITT to Philips XIM including UAT.

Responsible for upgrade of the OB TraceVue fetal monitoring system including UAT.

Responsible for implementing CBORD Nutrition Services Suite. This included an upgrade of the version used at other Piedmont hospitals and switch of database platforms from Sybase to Microsoft SQL including UAT.

Performed the analysis for the Sterile Process Management surgical instrument inventory system.

Performed the analysis for the Wireless Bedside Medication Verification system.

Assisted in the Medical Equipment Interoperability and Staff Workflow Terminals project performing as business analyst

Role included multi-vendor hardware procurement and installation, legacy system conversion, software installation and setup, managing vendor delivery, facilitating training, managing issues and resolution.

Habitat for Humanity International 09/06-11/11

Principal Business Analyst (Initially AGSI contract. Hired as an employee April 2007)

Atlanta, Georgia (50% remote)

Recruited as Lead Process Consultant and Business Analyst as part of team to resolve issues with Accounting System deployed world-wide. Responsible for defining organizational management hierarchy, defining the scope of authority and type of information viewed. Defined matrix of roles, responsibilities and individual permissions. Worked closely with the client to identify exceptions and put a process in place to standardize and manage the ongoing access.

Implemented PMO practice.

Responsible for the budgeting process for all I.T. projects utilizing Excel.

Revised best practices manual for affiliate Habitat partners to include accounting solutions and Disaster Recovery planning.

Responsible for creating RFPs and determining fit of COTS solutions and any customization required.

Oversaw conversion of legacy systems including determining the system of record.

Authored SQL scripts to validate data contents, confirm requirements, and assist in UAT.

Assisted the United States affiliates in developing policies and procedures within Internal Controls for Habitat and customizing the website to present a library on the website utilizing SharePoint.

Put in place ITIL best practices utilizing methodologies and document templates for use by team of six business analysts and an equal number of project managers within the Project Management Office.

Documented “As Is” and “To Be” process flows, facilitated JAD sessions, performed requirements gathering interviews, conducted gap analysis, identified performance constraints, captured and managed project issues logs, maintained SharePoint repository.

Oreck Corporation 02/06-07/06

Project Coordinator & Lead Business Analyst (contract)

New Orleans, Louisiana (75% remote)

Project Coordinator in the Project Management Office for team of consultants and employees implementing SAP/R3 ERP.

Facilitated over 30 workshops for blueprinting requirements phase for FI/CO, RETAIL, SEM-BPS, BW, conversion and interfaces to legacy systems.

Worked with vendors directly to ensure requirements met in support of the RFP

Managed issues and action item tracking.

Participating in the development of test cases and test scripts.

EDUCATION

Bentley University Master of Science in Computer Information Systems

Major: Information Systems Management

Boston University Bachelor of Science in Business Administration

Major: Accounting

***References furnished upon request.

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