Project Management Continuous Improvement

Monica L. Jackson

Columbia, MD *****

Schedule A 202-***-**** *******@*****.***

Professional Summary

Seasoned project management professional with an extended record of excellence in complex matrix environments. Demonstrated success leading ambitious change and projects in both structured and unstructured settings. ensure consistent attainment of deadlines, budget goals, and quality expectations. Forge productive relations with all departments and Senior level management. Managed integrated programs in various areas including procurement, logistical support and program management. Confident leader and mentor who builds top-caliber teams by fostering the utmost staff morale and excellence. Known for analytical and problem solving abilities and Recognized for improving team velocity by 20% and fostering a culture of continuous improvement and a proven track record of driving process improvements to reduce expenditures, generate significant cost savings, and optimize the processes and procedures. I’m looking forward to a career with an agency where I can use my diverse skills, knowledge and efforts to add value - Eager to be a catalyst for growth within by working efficiently and effectively toward goals and missions.

Skills

● Proficient in MS Office Suite/Google Suite ● Cost and Task Management

● Complex Problem-solving and Leadership ● Verbal and Written Communications ● Well organized, Goal Driven and Flexible ● Employee Engagement and Data Calls ● Team Management

● Logistical & Conference Support

● Proven track record of reducing expenditures, maintaining budgets

● Leadership and Advanced Analytical thinking skills ● Flexibility and the ability to change workflows and balance to increase effectiveness

● Reporting and Documentation

Professional Experience

Assistant Project Director/Senior Meetings and Events Manager, 01/2021 to Current(contract ends 9/2024) Leed Management Consulting, LLC – Silver Spring, MD Remote - Hours worked per week: 40-45

● Provide strategic advice to Program Directors and staff. Assure that projects proceed in a consistent manner with approved cost and schedule.

● Directed and managed staff and customer contracts that produced annual revenue of $1-1.5 million. ● Prepare and oversee prep of scope of work and determine budgets to achieve program goals. ● Coordinate, analyze, and evaluate logistical activities in support of programs, systems and missions. ● Developed financial goals and reported senior leadership regarding all aspects of conference planning. ● Solicited and negotiated bids from prospective meeting facilities and other vendor support services. Resolve shipment, payment and other discrepancies.

● Schedule bi-weekly meetings with divisions COR/ACOR to gather information and provide guidance in the planning process to ensure successful execution of events.

● Perform contract closeout actions and deliverables to include submission of all final invoices for payment and archive records and documents for historical purposes. Analyze reports, budgets, and operating procedures. ● Prepare and finalize memos, transmittal letters, management reports, request for information and various documents. Evaluate supply options and contact vendors to get status of orders and expedite delivery. ● Engage with clients/customers and team members in problem solving.

● Produce Status reports for senior management on a weekly basis. Coordinate planning required for complex contracts, including development of project milestones.

Special Events Manager/Volunteer, 01/2019 to current

JUST LIVING ADVOCACY, Inc.- Columbia, Md Hours worked per month: 10

Supervisor: Nette Stokes 301-***-****; may contact

● Supervise volunteer staff and provide oversight to a team of 5-50

● Main contact the conference center operations, research and experiment with new technologies, to include audio visual, installations and upgrades, room configuration and special diagram planning and facility improvements.

● Provide Board of Directors with business reports and budgets.

● Identify and assess customer needs, develop and maintain vendor relationships, and advise the board.on proposed solutions to problems, and suggest business improvement processes.

● Negotiate with vendors to acquire samples for events.

● Prepare proposals, request quotes and negotiate purchase terms and conditions.

Cigar Concierge 01/2023 to current

DAVIDUS CIGARS, Woodbine, Md Hours worked per week: 15-20 hours/Part time Supervisor: James R

● Ensure customer satisfaction and exceptional service.

● Build rapport with customers and identify needs.

● Process transactions; Maintain safety standards; Interface with vendors.

● Using classic sales techniques and selling procedures to facilitate and increase business.

Senior Conference Manager/Project Manager, 04/2016 to 07/2020 (Laid off due to Covid) LPE ASSOCIATES, Inc. (sub-contractor to AIR) – Washington, DC Remote - Hours worked per week: 45-50 Supervisor: Nicole Russell 703-***-****; may contact

● Directed a staff of five managing contracts that produced an annual revenue of $1-1.5 million. ● Estimated project budgets and writing all necessary documentation for approval.

● Managed cost and budgets while establishing partnerships with vendors for optimal savings. ● Overall project governance, including ensuring compliance to regulations.

● Tracking project timelines, deliverables, and budgets.

● Developed and oversaw project operations and managed multi-functional issues through resolution. ● Administered project costs and scope to ensure completion within budget.

● Worked in collaboration with senior project managers to define project goals and establish a timeline and plan to achieve them.

● Led company internal meeting facilities and special events planning, moreover distributed meeting materials, evaluation forms, and post-meeting evaluations and summaries.

● Generated monthly reports after tracking program expenses and reviewed customer reimbursement protocols ensuring proper, timely, and accurate billing.

● Evaluated project success and ensured quality assurance and evaluated project risks at every stage. ● Handled customer concerns and secured the feedback for the improvement of delivery services. ● Execute on-time and under budget project management.

Project Manager/Senior Conference Manager, 11/2008 to 04/2016

Senior Conference Manager, Project Manager Team Lead, 6/2005 - 11/2008

Conference Manager, 11/2003 - 6/2005

American Institutes for Research (AIR) – Washington, DC Hours worked per week: 50 + Supervisor: Kevin Murphy, 202-***-****; may contact

● Excellent time, team supervision, proven customer service and record keeping abilities to monitor cost and profits. Persistent in proactively researching problems.

● Worked to provide strategic, operational, and fiscal leadership while working to reach the company’s goals and maintain organization vision.

● Establish and maintain rapport with clients prior, during and after, encouraging repeat business. ● Managed from concept to completion special projects requested by Senior Leadership. ● Range of responsibilities included managing the planning, execution and supervision of assigned events and conferences to include sales negotiations and conflict resolution for groups up to 4000.

● Ensured quality, efficiency, and productivity of services provided by staff supporting contracts. ● Supported 2 Senior Project Directors in the execution of projects by managing all phases of six (6) Logistical support contracts with multiple federal government agencies.

● Reviewed and approved vendor contracts, maximizing group revenue by referring goods and services. ● Facilitated discussions on vendor agreements and sales, documented vendor requirements, and prepared conference work plans and schedules.

● Negotiated prices and fees with vendors and hotels to ensure per diem rates.

● Oversaw strategic goals and tactical decisions with weekly cross-function meetings. ● Make timely and impromptu decisions; Finalize requirement of catering, audio visual needs, and hotel contracts; Meet and exceed goals as assigned by Senior Leadership.

Certifications/Memberships

Society of Government Meeting Professionals (SGMP)

Association of Meeting Professionals (AMP)

Project Management Professional (PMP - enrolling in on-line classes Summer 2024)

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