Customer Service Sales Representative
Resume:
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Carlos Camelo
************@*******.***
Caracas, Venezuela
Professional with a positive attitude towards new challenges and personal growth; continuously working on technology skills development and committed to maintaining professional relationships to increase profitability and drive business results International Sales Representative Nov 2024 - Present IG Tuning Caracas, Venezuela, Bolivarian Republic of Identify and cultivate relationships with local and overseas clients Promote company's products across global markets
Close deals while meeting sales targets
Answer questions and concerns regarding prices, promotions, and product features Travel to different countries to build and maintain customer relationships Maintenance Technician Jul 2024 - Sep 2024
Mantenimed Caracas, Venezuela, Bolivarian Republic of Installed, Inspected, troubleshooted, maintained and repaired medical devices Performed scheduled preventive maintenance, calibration and safety tests on medical equipment Documented all work activities, including maintenance procedures, technical specifications and equipment modifications Provided technical support to staff on the proper use of the equipment Maintained proper inventory levels and restock them when needed IF Customer Experience Aug 2017 - May 2024
Qatar Airways al-Wakrah, Qatar
Demonstrated exceptional customer service skills by providing a memorable travel experience for passengers Ensured passenger safety through efficient execution of all safety protocols and procedures Troubleshooted entertainment system malfunctions
Collaborated effectively with a diverse team to deliver a seamless service Customer Service Specialist Oct 2015 - Mar 2016
SERDAN Bogotá, Colombia
Interacted with customers to provide support and information on an assigned product or service Ensured appropriate actions are taken to resolve customers problems and concerns Maintained records of customer interactions with details inquiries, complaints or comments Customer Service Analyst Jul 2015 - Oct 2015
General Electric - Industrial Solutions Caracas, Venezuela, Bolivarian Republic of Acknowledged orders reception
Communicated design concept to CAD Team to prepare detailed drawings according to customer specifications Used outline drawings and customer specifications, to create parts lists and arrange with the purchasing team for materials to be received Ensured committed delivery dates are achieved by proactively managing timelines and verified products are delivered as agreed Dealt with technical queries from Customers and Factory Team in a timely manner Guaranteed accurate and up to date information is available at all times to both ends PROFILE
EXPERIENCE
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English Instructor May 2015 - Oct 2015
Loscher Ebbinghaus Caracas, Venezuela, Bolivarian Republic of Delivered engaging lesson plans for diverse student populations Provided personalized feedback and guidance on grammar, writing, and speaking skills Promoted interactive group discussions to enhance critical thinking and communication abilities Paper examinations
Electrical Engineer - Non-Technical Losses Sep 2010 - Nov 2011 CORPOELEC Caracas, Venezuela, Bolivarian Republic of Customer Data Analysis
Billing System Rectification
Metering Inaccuracies Energy Thefts Detection
Unmetered Energy Supply Estimation
Supply Chain Follow-up for Electricity Meters
Energy Audits Schemes Implementation
Compilation and Record of Project Documentation
Report Preparation and Submission
Energy Efficiency Consultant May 2010 - Sep 2010
CORPOELEC Caracas, Venezuela, Bolivarian Republic of Inspection, assessment and instruction of the customers in the Rational and Efficient Use of Electrical Energy Problem-solving tasks
Preparation and submission of reports
Interface officer
Electrical Engineer Intern Mar 2009 - Oct 2009
Empresas Y&V Caracas, Venezuela, Bolivarian Republic of Detail Engineering Design
Wire Size Calculations
Power System Studies in Steady and Contingency Behaviour to select proper sizes and loading limits for different components such as wires, relays, breakers, fuses, transformers, switchgears, etc Internal and External Lighting System Design for areas Grounding System Design to ensure personal, structural and equipment safety Procurement Assistance
ETAP Simulation Software Familiarity
Energy Efficiency 2011
Bolivarian University of Venezuela (UBV) Caracas, Venezuela, Bolivarian Republic of Electrical Engineering 2009
Central University of Venezuela (UCV) Caracas, Venezuela, Bolivarian Republic of Electrical Engineer Industrial & Manufacturing
Document Control
English Fluent
Spanish Fluent
EDUCATION
SKILLS LANGUAGES
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English Language Advanced, I Study International (ISI), Dublin, Ireland - Nov 2011 - Sep 2013 AutoCAD 2D Modelling, Systems and Design Center, Caracas, Venezuela - Aug 2008 Grounded System: Criteria's, Design and Recommendations, Central University of Venezuela, Caracas, Venezuela - Aug 2008 Public Lightning: Criteria's, Design and Recommendations, Central University of Venezuela, Caracas, Venezuela - Feb 2008 OTHER SKILLS & CERTIFICATIONS
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