Customer Service Team Leader

Garima **********@*****.***

** ******** *****, *** *** Cell: +1-437-***-****

OBJECTIVE: Seeking a dynamic role in an innovative organization, leveraging my skills and experience to make a substantial impact on the company's success.

PROFILE

Quick learner, adept at mastering new skills swiftly.

Efficient time and file manager, excelling in organization.

Inspirational team leader fostering collaboration and productivity.

Advanced knowledge of Microsoft Word and Excel.

Exceptional listener and effective team player.

Innovative in developing engaging training programs.

Resourceful problem-solver skilled in conflict resolution.

Expert in staff education and training, contributing to team development.

Thrives under tight deadlines with accuracy and organizational finesse.

Client-focused, providing swift and comprehensive service.

WORK EXPERIENCE

Security Operative October 2023 – March 2024

Quantum Risk Control Security, Toronto, Ontario

Ensured visible security presence for a safe restaurant environment.

Resolved guest issues with excellent customer service and conflict de-escalation.

Provided security support during challenging situations, ensuring overall safety.

Managed intoxicated guests to prevent disturbances and maintain comfort.

Reported drunk driving cases to law enforcement, promoting road safety.

Conducted regular security checks, monitored surveillance systems, and addressed vulnerabilities.

Collaborated with staff to enhance safety protocols and provided security training.

Implemented and enforced restaurant security policies, ensuring regulatory compliance.

Maintained a professional, approachable demeanor for a positive dining experience.

Regularly updated management on security issues and participated in post-incident reporting.

Event Security May 2024 – Present

Sword Security, Toronto, Ontario

Ability to convey information clearly to colleagues, supervisors, and emergency responders.

Pay attention to details shared by attendees and other staff, ensuring you understand their concerns or reports of incidents.

Proficiency with surveillance equipment, alarm systems, and access control systems.

Ensure credentials and passes are legitimate, and procedures are followed.

Work effectively with other security staff, event organizers, and local authorities.

Follow established protocols for handling security issues and incidents.

Garima **********@*****.***

30 Dalcourt Drive, M1E 3H1 Cell: +1-437-***-****

EDUCATION

Ontario College Graduate Certificate in Supply Chain Management (ERP) (Sept 2023 - Present)

Loyalist College in Toronto, ON

CERTIFICATIONS

First aid and CPR certification

Expires November 2026

Smart Serve License

Expires April 2025

References available upon request

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