Social Media Virtual Assistant
Resume:
Tracy Nduta Ngugi
Phone number:
Email address:
************@*****.***
Hospitality Management and Administration, CertifiedNursing Assistant and Virtual Assistant . Highly skilled and detail-oriented professional with extensive experience in administration, social media marketing, and office operations. Proven ability to manage administrative tasks, budget effectively, and coordinate schedules while ensuring seamless collaboration between staff. Adept at handling social media campaigns, managing budgets, and prioritizing tasks to meet deadlines. Possess strong organizational and multitasking abilities, with a proactive approach to achieving operational excellence and consistently exceeding expectations in dynamic environments.
05/2021 –2024
Doha, Qatar
Administration and sales representative
Yoga Hi Studio
Developed and managed engaging social media content, including posts, images, videos, and infographics, resulting in a 30% increase in audience engagement and a 20% growth in followers within six months. Collaborated with cross-functional teams—marketing, communications, and design—to align social media efforts with overall branding, boosting campaign reach by 25%.
Stayed updated on social media trends and best practices, recommending and implementing new features, which increased social media traffic by 15%. Managed over 150 customer interactions daily across multiple platforms while maintaining a 95% customer satisfaction rate.
Delivered exceptional customer service via phone, email, and chat, resolving 90% of inquiries on the first contact and significantly reducing response time. 08/2020
–05/2021
Doha, Qatar
Administrative Assistant
Limitless Gym- Qatar
Administered comprehensive administrative support by managing calendars, scheduling appointments, coordinating meetings, and facilitating travel arrangements
Prepared and edited documents, reports, and presentations with precision and attention to detail
Managed incoming communications including emails, phone calls, and mail, responding promptly and professionally
Streamlined filing systems and optimized record-keeping, improving information retrieval time by 30% and maintaining an organized database for over 100 records.
07/2017
–07/2020
Doha, Qatar
Guest relations/help desk
Ministry of Public Health Doha
Provided technical support to hospital staff, resolving over 50 issues weekly to minimize system downtime.
Followed hospital security policies, ensuring patient data confidentiality Assisted patients by transporting them via wheelchair to appointments, improving overall patient experience.
Kept accurate records of support activities and patient transports, contributing to better documentation.
Helped patients complete medical forms and navigate hospital processes, ensuring smoother patient interactions.
03/2017 –
Kenya, Kenya
Sales and marketing
Sentrim Hotels and Lodges
Handled guest reservations, cancellations, and modifications using front office software, ensuring accuracy and timeliness.
Managed check-in and check-out processes, including verifying guest information, processing payments, and assigning rooms, while adhering to company policies and procedures.
Handled cash transactions, including collecting payments, issuing receipts, and maintaining cash drawer accuracy.
Greeted and welcomed guests in a friendly and professional manner, providing information, assistance, and resolving inquiries to ensure a positive guest experience.
Responded to guest complaints, requests, and feedback promptly and professionally, resolving issues and providing solutions to ensure guest satisfaction.
06/2013 – 03/2014
Naivasha, Kenya
Receptionist/Event Hostess
Enashipai Resort and Spa
Assisted in event planning and preparation, including assisting with event set- up, decorations, and catering arrangements.
Engaged and interacted with guests, providing exceptional customer service, and ensuring their needs and expectations were met. Managed event registrations, including guest check-in, name badge preparation, and event materials distribution, ensuring accuracy and efficiency. Assisted in providing administrative support to the front office team, including managing phone calls, emails, and filing.
Managed guest check-in and check-out processes, including verifying guest information, processing payments, and assigning rooms, while adhering to company policies and procedures.
11/2012 – 04/2013
Naivasha, Kenya
Internship, Front Office Operations
Enashipai Resort and Spa
Completed daily tasks related to hotel operations, such as managing guest requests and managing the hotel’s online reputation. Assisted guests with the check-out process and resolved any issues or complaints that arose.
Coordinated and assisted in organizing meetings and events, including setting up event spaces, preparing event materials and coordinating catering. Conducted regular inspections of guest rooms to ensure they were in excellent condition and free of issues.
Collaborated with other hotel departments to ensure that guest expectations were met or exceeded.
09/2011 – 12/2011
Diani Mombasa, Kenya
Industrial Attachment
Sentido Neptune Hotels
Assisted in housekeeping operations, including cleaning, and preparing guest rooms, maintaining cleanliness and orderliness in public areas, and responding to guest requests.
Supported the food and beverage team by taking and delivering orders, handling payments, and ensuring a high level of service during meal service. Collaborated with team members and other hotel departments to ensure smooth and efficient operations and guest satisfaction. Participated in daily operations of the front desk, including check-in and check- out processes, guest reservations, and handling guest inquiries. 06/2021 – 08/2022
Doha, Qatar
Diploma in International Nursing Assistant Level 3&4 Icon Training College
05/2010 – 12/201
Mount Kenya, Kenya
Bachelor's Degree in Hospitality Management
Mount Kenya University
Second class honors (upper division) School of business and public managements 02/2005 – 11/200
Kenya, Kenya
Kenya Certificate of Secondary Education (KCSE
Moi Girls Kamangu
– T I M E M A N A G E M E N T
suite, Canva
office suite, Google
– C O M P U T E R S K I L L S
Proficient in Micrososft
– A D M I N I S T R A T I O N
– C U S T O M E R S E R V I C E
including record keeping,
Expertise in managing
administrative tasks,
scheduling and data
entry
Interpersonal skills
Certified Nurse Assistant Level 3&4
Miss Tourism Nakuru County Competitor 2013
0 9 / 2 0 2 4 ALX Virtual assistant programme
Africa Leadership University
Completed an 8-week intensive training program focused on developing virtual assistant soft skills and technical expertise
Acquired proficiency in calendar management, travel planning, meeting coordination, and digital tools such as G Suite and Slack Education
Key Skills
Achievements
Certificates
Contact this candidate