Customer Service Data Entry

Wendy Bosarge

**** ******* **

Irvington, Al ****4

251-***-****

**********@*****.***

OBJECTIVE: To gain employment with a well established company that offers a wide variety of challenges and responsibilities .

with the opportunity for advancement.

SKILLS: Excellent customer service & compassion, data entry, Microsoft, Excel, Word, Power Point, typing 45 wpm and Outlook. Great communication skills, patience, dedication, hard work and reliability.

CERTIFICATIONS:Completed 8 hours of HIPPA, Prohibited Harassment, Customer service, Safety, TB/Bloodborne Pathogens, Biomedical waste, Hard of hearing (HHS) and Incident reporting. These classes were approved by Florida Board of Licensed Clinical. Social work, marriage, family and mental health counseling. Completed SUICIDE PREVENTION giving by UNIVERSITY OF SOUTH FLORIDA.

EMPLOYMENT: 2010- 2014 Manatee Glens Corp: A/R Collections Specialist In charge of all incoming billing calls & collections of all self pay clients. Payment posting, A/R, preparing and sending out at least 4000 invoice and or bills each month and then call to collect on ones not up to date. Investigate why clients did owe monies, and contact these clients to collect. Address slow pay clients to correct late payment issues. Review orders requested to release compared to aging status and credit limit to determine if release is allowed.

Manage customer credit files, updating and reviewing based on credit policies to minimize risk and exposure.

Undertake projects as needed and directed to improve credit department processes and procedures.

Assist in monthly department reporting and various reporting of accounts receivables. Work internally with customer service, sales and other departments to identify and correct recurring client payment issues and ensure smooth workflow. Had access to Medicaid, Availity, Medicare and BCBS websites to check insurance coverage. Worked denied EOBs., respond to client billing and statement inquiries, made recommendations to management for write offs and made orders for supplies, multitasking ect..

2007-2010 Bay Podiatry : Medical Asst.

Work days would start @ 5:30 am Mon-Fri getting exam rooms, surgery room and charts ready to start seeing patients @ 6 am. Prepare injections, set up for surgeries, take patients to their exam rooms and brief them of their visit. Assist in all surgeries such as bone (exostectomy & osteotomy), hammer toe, wart removal, toenail removal ect... Take and develop x-rays as needed. Worked with diabetic patients foot care and informing them of the importance of their treatment. All wound care and diabetic ulcers. Assist in microvas treatments and vascular testing. Worked the front office