Customer Service Front Desk

DT

DARLA TAYLOR

**************@*****.*** 302-***-**** Bridgeville,, DE 19933

Highly motivated administrative/front desk clerk. I am committed to working, as part of a team. I am skilled in supporting clients with professional communication and superior organizational skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management. Verbal and Written Communication

Effective Multitasking

Teamwork and Collaboration

Time Management

Customer Service

Admissons/Discharging

Problem-Solving

Administering Medications

Detail-Oriented

Administrative Support

Medical Recordkeeping

Organization and Time Management

Reception Area Maintenance

Easter Seals Delaware Georgetown, DE

Home Health Aide

01/2016 - Current

Developed strong and trusting rapport with patients to facilitate smooth, quality care.

Organized and administered medications on schedules to alleviate symptoms and improve quality of life.

Aided with mobility and independence for disabled individuals and continually monitored safety.

Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship. Cared for patients by assisting with personal hygiene tasks and completing basic household chores.

Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.

Helped client with medication self-administration. Followed HIPAA regulations to maintain confidentiality of sensitive patient information.

Private Duty ( Blake Wessner )

Bridgeville, DE

Home Health Aide

01/2015 - 07/2019

Assisted clients with bathing, dressing and incontinence care. Improved patient outlook and daily living through compassionate care. Assisted with client personal care needs to foster independence and well-being.

Managed patient transportation and appointment scheduling. Recognized emergency situations and implemented appropriate procedures.

Documented care provided and submitted notes to supervisor. Prepared high-quality nutritious meals for patients to promote better Summary

Skills

Experience

overall health and improve eating habits.

Tracked and reported clients' progress based on observations and conversations.

Thresholds,Inc. Georgetown, De.

Administrative Assistant/ Receptionist

04/2004 - 03/2009

Developed administrative processes to achieve organizational objectives and improve office efficiency.

Directed customer communication to appropriate department personnel. Responded effectively to sensitive inquiries or complaints. Provided secretarial and office management support while building cooperative working relationships.

Answered phone calls and emails to provide information, resulting in effective business correspondence.

Maintained accurate department and customer records. Coordinated appointments, meetings and conferences. Monitored office equipment and scheduled repairs.

Answered phones to direct callers, schedule appointments and provide general office information.

Received and routed incoming calls and correspondence to promote timely communication.

Delivered exceptional customer service through direct communication with clients and team members.

Automated office operations by managing internal and external customer correspondence, record tracking and data communications. Prepared payroll documents and maintained databases for financial offices. Oversaw invoicing and billing functions, achieving consistent and accurate payments.

Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling. Generated office correspondence and reports.

Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, office layout and budgetary requirements.

Directed clients and guests to correct departments, rooms and staff members.

Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.

Strengthened traceability by developing organization systems for contracts, records, reports and agendas.

Assisted with special projects supporting sales and marketing campaigns. Delaware Technical And Community College - Owens Georgetown, DE Some College (No Degree) in Veterinarian Assisting I only had 1 semester to finish. I got very ill and had to leave. I wanted to finish, some time later and the program was very different. Kinda discouraged at that time

Education and Training

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